Reading For Success

This week, Kristen Hayer reviews:

• An article from the Harvard Business Review, When to Say No and How to Say Yes by Bruce Tulgan

As a customer success professional, it can be hard to learn when to say no. This article can help you set guidelines for yourself to help advance your career through these choices.

Over the holiday season we will be releasing shorter "minisodes" in which Kristen will be reviewing articles instead of books. Season 2 will start in January, and while I have some books in mind I'd love suggestions as well. Email me at [email protected]

This week, Kristen Hayer reviews:

• A Bartleby article in the Economist titled, Questionable Behavior

Companies are relying more and more on psychometric tests for hiring.  Here's what you should know as an employer and potential job candidate. 

Over the holiday season we will be releasing shorter "minisodes" in which Kristen will be reviewing articles instead of books. Season 2 will start in January, and while I have some books in mind I'd love suggestions as well. Email me at [email protected]

Thanks so much to Mark Horstman for this fun interview about his book, The Effective Manager, his new book, The Effective Hiring Manager, and how to get through COVID as a business owner or a manager. I had a great time interviewing one of my management heroes!

Mark references a couple of items in the interview:
Race Don't Chase Manager Tools Podcast Episode
HBR Article on the Allen Curve

This week, Kristen Hayer reviews:

• Talking About Mental Health with Your Employees - Without Overstepping, by Deborah Grayson Riegel, Harvard Business Review, November 3, 2020
• The Effective Manager by Mark Horstman, Chapters 10-14

This is the end of Season 1 of Reading for Success - big thanks for being a listener! Over the holiday season we'll still have episodes each week, but they will be shorter and focused on articles instead of books. Season 2 will start in January, and while I have some books in mind I'd love suggestions as well. Email me at [email protected]

This week, Kristen Hayer reviews:

• A New Model for Ethical Leadership, by Max Bazerman, Harvard Business Review September/October 2020
• The Effective Manager by Mark Horstman, Chapters 7-9

If you're reading along, next week we'll be wrapping up The Effective Manager with Chapters 10-14 of the book, along with a new article. This book is available on Amazon and Audible.

Additional Links:
The Good Place
Ethics, Brah

This week, Kristen Hayer reviews:

• Stop All The Clocks, Bartleby, The Economist, October 17-23, 2020
• The Effective Manager by Mark Horstman, Chapters 4-6

If you're reading along, next week we'll be reviewing Chapters 7-9 of the book, along with a new article. This book is available on Amazon and Audible.

This week, Kristen Hayer reviews:

• Adapt Your Business to the New Reality, by Michael Jacobides and Martin Reeves (in the Sept/Oct issue of Harvard Business Review)
• The Effective Manager by Mark Horstman, Chapters 1-3

If you're reading along, next week we'll be reviewing Chapters 4-6 of the book, along with a new article. This book is available on Amazon and Audible.

This week, Kristen Hayer reviews:

• Zoom and Gloom, Part of a special section on COVID-19 and the world economy in The Economist, October 10-16th Issue
• Chief Customer Officer 2.0, Jeanne Bliss Chapters 8-9

We are starting a new book next week! Please join me for Chapters 1-3 of The Effective Manager by Mark Horstman from the Manager Tools team. You can find this book on Amazon and Audible.

Thanks so much to Jeanne Bliss for taking the time to talk about her book, share her perspective on how to earn the role of Chief Customer Officer, and fill us in on what she's working on next!

If you're interested in Jeanne's work, check out her website...
Customer Bliss Website

This week, Kristen Hayer reviews:

• To Succeed in a Negotiation, Help Your Counterpart to Save Face by Joshua Weiss (October 2, HBR.org)
• Chief Customer Officer 2.0, Jeanne Bliss Chapters 6-7

If you're reading along, next week we'll be reviewing Chapters 8-9 of the book, along with a new article. This book is available on Amazon and Audible.

Note: Given the great tools and visuals that the author has included in this book, we recommend getting the printed version.