This week, Kristen Hayer reviews:

• Why Sexual Harassment Programs Backfire: And What To Do About It, by Frank Dobbin and Alexandra Kalev (May/June 2020 HBR)
• How Women Rise, by Sally Helgesen and Marshall Goldsmith, Chapters 1-3

If you're reading along, next week we'll be reviewing chapters 4-10 on the first 6 of 12 habits that can hold women back. This book is available on Amazon and Audible.

I'm so excited that the authors of our recent book agreed to an interview! We talk about why they wrote the book, who they wrote it for, what they loved about the project, and what's next. Oh, and Ruben and I have a small disagreement on whether or not there are Gainsight sales pitches in the book. All in good fun. Enjoy!

If you're interested in more information on the great new project they talk about at the end of the interview, here are links to their LinkedIn profiles so you can connect.
Ashvin Vaidyanathan
Ruben Robago

This week, Kristen Hayer reviews:

• Firing with Compassion, by Joel Peterson (March/April 2020 HBR)
• The Customer Success Professional's Handbook, by Ashvin Vaidyanathan & Ruben Rabago, Chapters 9-12

Next week we're shifting to a new book, How Women Rise, by Sally Helgesen and Marshall Goldsmith. This book is available on Amazon and Audible

This week, Kristen Hayer reviews:

• Beyond Silicon Valley: How Start-Ups Succeed in Unlikely Placed by Alex Lazarow (March/April 2020 HBR)
• The Customer Success Professional's Handbook, by Ashvin Vaidyanathan & Ruben Rabago, Chapters 9-12

Next week we'll cover Chapters 13-14 of the book and a new article. Enjoy!

This week, Kristen Hayer reviews:

• What's Really Holding Women Back, by Robin Ely and Irene Padavic (March/April 2020 HBR)
• The Customer Success Professional's Handbook, by Ashvin Vaidyanathan & Ruben Rabago, Chapters 5-8

Next week we'll cover Chapters 9-12 of the book and a new article. Enjoy!

This week, Kristen Hayer reviews:

• Building a Culture of Experimentation, by Stefan Thomke (March/April 2020 HBR)
• The Customer Success Professional's Handbook, by Ashvin Vaidyanathan & Ruben Rabago, Chapters 1-4

Next week we'll cover Chapters 5-8 of the book and a new article. Enjoy!

The Success League is excited to announce a new podcast! Later this month we’ll be releasing the first 8 episodes of Reading for Success, a podcast focused on books, articles and other resources for customer success. Each week, host Kristen Hayer will be reviewing books and articles, and giving you an honest assessment of whether or not they are worth your time. We hope you’ll join us for Reading for Success in a few short weeks!