The digital world continues to evolve a rapid pace. Customers’ expectations have risen, and the user experience now must match the rising tide of their needs. So while cloud has made it faster and easier to deliver services, the same can’t be said for troubleshooting and solving issues caused by cloud connectivity. That is, until now...

“Cloud A.I. changes both the experience between the business and his customer, between the business and his vendor. From a customer to business point of view, where it really ends up is fewer support tickets. So at that level, A.I. is basically proactively finding problems ahead of time. And when you reduce the number of support tickets, that translates into a better user experience.” 

Bob Friday is the Co-founder and CTO of Mist, a Juniper company. Mist is deploying artificial intelligence via the cloud to help revolutionize the world of IT. On this episode of IT Visionaries, Bob delves into how the Mist cloud network is helping companies save time and money with network automation, while also delivering a reliable and efficient network that creates a valuable customer experience. Plus, he previews the future of automated assistants in IT.

Main Takeaways

• A Real Problem Solver: One of the biggest advantages of cloud-based A.I. infrastructure is the ability for A.I. to quickly and efficiently identify network problems — such as poorly-configured routers or offline systems — and correct them before the user ever knows there is a problem. 
• All About the... Insights!: While a system’s ability to identify and self-correct its own issues is important, being able to break down the data it is ingesting everyday is critical. By doing this, you will be able to understand where those same issues are coming from to prevent problems from ever occurring .
• The Next Big Thing: Automated assistants will be the next big shift for all IT departments. As IT administrators begin to trust A.I. on a deeper level, and trust the data that their systems are providing them, the use of A.I. and its abilities will continue to expand into assistants that can help administrators complete rudimentary tasks.

IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

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This episode was produced by the team at Mission.org and brought to you by Brightspot.