Bhavin Shah spent years building Moveworks into the agentic AI platform behind employee support at Toyota, Siemens, Unilever, and hundreds more. In December 2025, ServiceNow acquired Moveworks for $2.85 billion.

In this episode of Recall Sessions, Somrat Niyogi goes back to the beginning. How did four co-founders find each other? Why did Bhavin and his team run 34 CIO conversations to validate the idea before their first investor wrote a check? How did they close their first customer with nothing but a vision demo — and get contractor badges to work out of the customer's office? And what made them finally say yes to an acquisition after turning down offers for years?

Bhavin covers the full arc: the founding team, the first customers, how he chose investors, what ChatGPT changed overnight, and what he's building now inside ServiceNow.

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