Sometimes there are good reasons for friction in the banking experience: to stop fraud, to comply with laws. But sometimes the friction is a result of legacy tech — and legacy thinking. On the latest episode of the ABA Banking Journal Podcast, Anne Tangen, a bank IT expert-turned-CEO at BankFive in Fall River, Massachusetts, talks about BankFive's efforts to reduce friction in the account opening process, as well as her work to smooth the path for talented women in the community bank C-suite.

Tangen also discusses her own career experience working at banks of all sizes and how BankFive is embracing its mutual identity and investing in growth.

• Connect with peers on these issues at the ABA Mutual Community Bank Forum and ABA Women and Allies Forum, March 17 in Washington, D.C.