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In this episode of the HCH Podcast, we sit down with industry expert Deborah Labi to explore her journey in the short-term rentals world and the many ways she’s helping hosts and property managers elevate their businesses. We learn about Have You Got, The Guest Innspector, the Techsplained series, and The Green Path Podcast. 

Plus, Deborah shares why adopting a direct booking mindset from day one is crucial, how AI is transforming hospitality, and why using video for guest communication is a game-changer.  Don't miss this action-packed episode – listen now! 

2:18 Deborah's journey
3:52 Have You Got
5:05 The Guest Innspector
6:37 The Techsplained Series
7:34 The Green Path Podcast
9:07 A direct booking mindset from day one
12:58 Meet your guest or create a check-in video
14:08 Have You Got in depth
18:21 It’s free to list your properties on Have You Got
20:04 Find out more and sign up: https://www.thehaveyougot.network/
21:27 Rentals all over the world
23:36 The common problems Deborah finds as The Guest Innspector
27:46 The Guest Innspector report 
28:33 The Techsplained Series in depth 
30:58 Promoting sustainability in the industry
33:04 Use AI – or get left behind
34:05 Find out more about AI by listening to Techsplained
35:03 Utilise video to deliver a great guest experience
37:31 Favourite brands: Rory Sutherland and The Diary of a CEO
39:16 Individual shout-out: Daniela Derin
39:52 No. 1 lesson learned: it’s hard to get money out of property managers!

Links:

Deborah Labi: https://www.linkedin.com/in/deborah-l-a7566a2b/

Have You Got: https://www.haveyougot.com/

The Techsplained Series: https://thetechsplainedseries.com/

The Guest Innspector: https://www.theguestinnspector.com/

The Green Path Podcast: https://thegreenpathpodcast.com/

Mentions:

Rory Sutherland: https://www.linkedin.com/in/rorysutherland/

The Diary of a CEO: https://www.youtube.com/TheDiaryOfACEO

Daniela Derin: https://www.linkedin.com/in/daniela-derin/

Sponsor mentions:

Your AirHost: https://www.yourairhost.co.uk/

Book a free 15-minute consultation with Zeal Tax to discuss capital allowances: https://calendly.com/hch-zeal

Key Data: https://www.keydatadashboard.com/products/prodata?utm_source=referral&utm_medium=partner&utm_campaign=holiday_cottage_handbook

HCH Financial Services: https://www.hchfs.com/

Holiday Cottage Handbook:

James Varley: https://www.linkedin.com/in/jdsvarley/

Holiday Cottage Handbook: https://www.holidaycottagehandbook.com/

Free downloads:

The Ultimate Guide to Short-Term Rentals: https://www.holidaycottagehandbook.com/e-book

Guest Communication 101 for Direct Bookings: https://www.holidaycottagehandbook.com/hospitable

Direct Booking Checklist: https://www.holidaycottagehandbook.com/hospitable

How to Navigate London's 90-Day Short-Term Rentals Limit: https://www.holidaycottagehandbook.com/your-airhost

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Contact the show: https://www.holidaycottagehandbook.com/contact