Many businesses are returning to face-to-face operations. As the dust of the pandemic settles, the workplace conflict that we set aside while dealing with the unexpected is, in some cases, bigger than ever. So what is a leader to do? In this episode, you'll hear from Chris Sheesley and Clare Fowler of In-Accord, a conflict management company based in Portland, Oregon. They discuss pitfalls and best practices for resolving conflict so that businesses can move forward united by purpose.

TAKEAWAYS

• Post-pandemic business leaders are meeting conflict issues head-on, which has resulted in a significant increase in morale.
• The pandemic taught us to humanize each other and prioritize relationships in the workplace.
• Diversity should reflect not only an appreciation for different demographic backgrounds and different cultures but also for neurodiversity and different approaches.
• Today, people are more empowered to share concerns and to raise issues, and that creates more confrontation that must be resolved.
• If we can help people understand their contribution to conflict, we're not only helping with the immediate problem but we're also helping to prevent it from returning.

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