SKDKnickerbocker consultant and media strategist Bill Knapp describes how the issue of requiring face coverings became a contentious one and shares what messaging resonates best when communicating safety policies with customers.

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Ramunda and Derrick Young run MahoganyBooks, an independent bookstore specializing in African American literature that operates online and from its Washington, D.C. location. In this episode, the Youngs share how they’ve navigated the pandemic as a small business and the recent surge in demand for books about the Black experience and racism following global protests against racial inequality. Learn more at retailgetsreal.com.

Sarah Friar, CEO of the social networking platform Nextdoor, shares what retailers can learn from how people are engaging on the app, whether it's offering a helping hand, supporting a local business, or fostering community.

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How are current crises and the cultural environment impacting shopping behavior? Rachel Bonsignore, a senior consultant at GfK Consumer Life, says now is a critical time for companies to make their values clear in an authentic way as shoppers are more savvy than ever.

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Throughout the last few months, Sam's Club has been innovating at a rapid pace, offering new tools to help customers and associates fulfill their needs and maintain a high level of service during very difficult times. Eddie Garcia, senior vice president and chief product officer for Sam's Club discusses how the company is adapting to members' needs, and what he expects will continue to change when the pandemic is behind us.

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Karl Haller, the leader of IBM's Consumer Industry Center of Competence, who has been checking the consumer pulse regularly during the pandemic shares the most important things for retailers to know about consumers right now.

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In January, at NRF 2020, Retail's Big Show, we talked with Crate and Barrel CEO Neela Montgomery about her journey to retail and becoming the head of one of America's most popular home brands. And just a few weeks ago, Neela joined us for a virtual event as part of our NRF Retail Leadership series. Today, we're going to bring you highlights from both of those conversations. Neela's path to retail leadership, how so much changed virtually overnight amid the pandemic, and what the future of retail will look like.

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Companies across the nation are collaborating in creative ways to lend a hand where needed during the pandemic. Saskia van Gendt, the head of sustainability for Rothy's, talks about how the Open Innovation Coalition is bringing together like-minded brands to share resources to support COVID-19 relief efforts, with the goal of helping one million people by July 1, 2020.

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Sandra Oh Lin took her knack for creating fun STEM activities for her kids and turned it into KiwiCo, a monthly subscription box business that fuels kids’ passion for creativity. On this episode, Oh Lin describes how she went from engineer to entrepreneur and the lessons she learned the hard way as demand for the popular kids’ activity boxes quickly grew. Originally released July 1, 2019.

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Food52 was created with the vision of celebrating a love of food with a like-minded community. With more people staying at home during the pandemic and turning to cooking for comfort, Food52’s massive community of engaged followers has grown even more. Listen to learn more about how the brand turns fans into customers with crowdsourced product launches that sell out in days and why consumers connect with their human approach to cooking. 

Learn more at retailgetsreal.com.