Retail Gets Real

The retail experience of the future is personalized, but what actually resonates with consumers? How can retailers deliver personalized experiences at scale? In this episode, research experts Joe Beier and Rachel Bonsignore from GfK share insights from their latest study.

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Demographic, social and technological disruptions are causing retailers to reevaluate their approach to building teams and cultures. Carrie Duarte, a leader in PwC’s Workforce of the Future, joins Retail Gets Real to talk about how organizations can keep up with the pace of change, from finding new sources of talent to the business case for diversity and inclusion.

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A piece of Lilly Pulitzer apparel is immediately recognizable; its vibrant prints and inimitable energy have been delighting customers for 60 years. President Michelle Kelly joins this episode of Retail Gets Real to talk about how the iconic Florida brand stays relevant and uses “the love of Lilly” to bring people together.

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Jeffrey Rayport, Faculty at the Entrepreneurial Management Unit at Harvard Business School sees established legacy retailers being “attacked” from three different avenues and suggests three elements that can help them adapt: data analytics, digital marketing and creating customer experiences. Find out more about each, plus learn more about NRF NXT, our newest event.

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Retail expert James Mullan, formerly SVP and Head of US Business at UK consultant firm GDR Creative Intelligence, describes the trends in retail today that he thinks will have the biggest impact in the future and shares how retailers can adapt and evolve to rapidly changing consumer behavior.

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As the EVP of Loss Prevention and Global Sustainability at Gap Inc., Keith White has a one-of-a-kind title and position: While protecting the company’s people and assets, he also takes care of the planet. White joins this episode of Retail Gets Real to discuss emerging trends in the loss prevention world and how the apparel retailer is taking corporate social responsibility to the next level.

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As retailers seek to build personalized and engaging customer experiences, they’re collecting more consumer data. PwC’s US Cybersecurity and Privacy Leader Sean Joyce joins the show to discuss how retailers must practice transparency around data collection and protect consumer data to build trust with consumers in the age of experiential retail.

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Cuyana uses its philosophy of “fewer, better” things to create thoughtfully made items, appealing to women who have become dissatisfied with fast fashion. Co-founder and CEO Karla Gallardo discusses how the business was born, the journey to opening stores and how to grow a brand built on trust.

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Sandra Oh Lin took her knack for creating fun STEM activities for her kids and turned it into KiwiCo, a monthly subscription box business that fuels kids’ passion for creativity. On this episode, Oh Lin describes how she went from engineer to entrepreneur and the lessons she learned the hard way as demand for the popular kids’ activity boxes quickly grew.

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Shopping for used clothing is turning into a luxury experience with thredUP, a company that started online and expanded into five stores in just a few years. President Anthony Morino is helping take this “unappealing” market and making it sexy and environmentally conscious. Hear him explain all the things that are woven into the operation to make it seamless for customers.

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