Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.

Retailers need to change their mindset about associates. They aren't replaceable cogs, but valuable potential brand ambassadors. In this episode, guest host Cathy Hotka discusses the changing role of the in-store associate with guests Connie Cartmill and Jack Bennett.

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Hosted by Cathy Hotka

Written and produced by Gabriella Bock

Edited by Trenton Waller

Social media by Madison Freeland