Estheticians in Business

Retention Done Right: How to Keep Clients Coming Back for More


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If your schedule feels like a revolving door of first-time clients who never return, this episode is for you.

In this week’s Estheticians in Business podcast, Allyson gets laser-focused on one of the most profitable (and overlooked) parts of running a solo esthetician business — client retention. Pulling from real questions inside her six-week intensive, she shares her First Visit Framework to turn new guests into loyal, repeat clients who fill your books month after month.

You’ll learn:

  • Why retention will always beat constant new client chasing

  • The First Visit Framework:

    1. Set Expectations – Create a treatment plan and communicate results + maintenance needs from day one

    2. Introduce Retail Naturally – Make products part of the results plan without feeling salesy

    3. Build Emotional Connection – Use personal details, active listening, and notes to create loyalty

  • The art of the appointment close — how to confidently get the rebook without sounding pushy

  • Simple retention boosters that make clients feel seen, remembered, and valued

  • How small touches like follow-ups, birthday messages, and personalized notes can double your rebooking rate

Plus, Allyson shares actionable scripts, service upgrade ideas, and small gestures that create long-term trust — so your clients wouldn’t dream of going anywhere else.

🎧 Listen now and start building a business where your calendar stays full without endless marketing hustle.

🔗 Resources & Links Mentioned in This Episode:

  • FREE WebinarBooked Without Burnout: Learn the 3 steps to get fully booked without losing your mind. Register here

  • The Estheticians in Business Marketing Course + full bonus bundle mentioned in this episode

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Estheticians in BusinessBy Allyson Steinberg

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