In this episode my guest is Ryan Maher, the powerhouse CEO behind BizzyCar. Ryan isn’t just a leader—he’s a disruptor turning what most view as a headache—a recall notice—into a secret weapon for dealer profitability and customer retention.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

Ryan and I dive into the evolution of fixed operations as we discuss how recalls are not just safety alerts, but powerful retention tools that drive profit and transform the customer experience. From record-breaking mobile repair orders to innovative digital strategies that simplify processes for dealers, our conversation is packed with actionable insights and surprising revelations.

The reality? 70 million vehicles on U.S. roads have open safety recalls, yet so many dealerships struggle to convert that into service lane profit. Ryan and his team at BizzyCar have cracked the code, creating a seamless, AI-driven process that removes friction, enhances the customer experience, and skyrockets retention rates by up to 40%.

What we cover in this episode:

•  Why recalls are the ultimate “hook” for customer retention
•  The massive shift toward mobile service (and why it’s working for dealers)
•  How Tesla’s recall numbers reveal a critical trend for fixed ops
•  The real impact of EV growth on fixed ops profitability
•  Why dealers who ignore this shift are leaving money on the table

Plus, we talk about how one dealer is doing 22,000+ mobile repair orders a year—without adding service bays!

This conversation is packed with actionable insights, real-world data, and strategies that can make an immediate impact on your dealership’s bottom line.

Listen to the episode featuring Ryan Maher for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Ryan Maher

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement