Scott Kerr sits down with Sam Ioannidis, managing director of The Plaza, New York City's iconic hotel, to discuss how it achieved near-mythical status and what makes it so unique in the world of luxury hospitality. Sam also talks about recently joining The Plaza after a 30 year stint at The Four Seasons Hotels & Resorts, how he keeps the 120-year-old hotel relevant and forward thinking, his strategies for creating a winning service culture, and why he's providing more curated experiences to guests than ever before. Plus: How The Plaza's Palm Court became a cultural touchstone of New York City's hospitality, history, and high society.
.
Featuring: Sam Ioannidis, Managing Director of The Plaza Hotel (theplazany.com)

Host: Scott Kerr, Founder & President of Silvertone Consulting

About The Luxury Item podcast: It's a podcast on the business of luxury and the people and companies that are shaping the future of the luxury industry.

Stay Connected: [email protected]

Listen and subscribe to The Luxury Item wherever you get your podcasts. Tell a friend or a colleague!