Mr. Nguyen Tuan Hong Phuc is a Partner, Consulting, Head of Customer & Operations at KPMG in Vietnam. He has over 16 years of experience in management, digital transformation, and operation consulting. Before joining KPMG Vietnam, he was Senior Manager in Advisory Services and Performance Improvement for Ernst & Young, as well as Director of CEL Consulting.

An expert in customer experience management in the digital age, Mr. Nguyen explains the game-changing factors in the market based on “The Six Pillars of Customer Experience Excellence”, KPMG’s 7-year research. Stay tuned to this Vietnam Innovator podcast with host Hao Tran, CEO of Vietcetera to explore this intriguing topic.

Thank you ELSA Speak and KPMG Vietnam for collaborating with Vietcetera in this podcast.

ELSA Speak is the world’s smartest English pronunciation coach, powered by AI. The app can listen and pinpoint the exact errors in every single sound, intonation, rhythm and pitch as you speak, compare to a native speaker and give instant feedback on how to improve. All these feedback are fully automated using ELSA’s proprietary speech recognition technology. With this virtual everyday English ‘personal trainer’, you’ll be able to speak with ease and confidence.

Learn how to speak like our innovators by downloading and clicking the link in the description below!

• link to install ELSA Speak app: https://vnelsaspeak.onelink.me/CAwv/Vietcetera
• link to this episode study set inside ELSA Speak app: https://bit.ly/Vietcetera-Ep6

Part of a global network present in 146 countries, KPMG in Vietnam has been assisting the local business community and international investors entering this potential market since 1994. As one of the top professional service firms in Vietnam, KPMG focuses on helping other organizations — enterprises, public-sector agencies, capital market players, governments, and not-for-profits — mitigate risks and grasp opportunities through an audit, tax, legal and advisory services.

Learn more about the firm’s initiatives here: https://home.kpmg/vn/en/home.html

Leave any comments, messages, or questions to [email protected].

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