Who's Really the Boss

Don't Be So Negative

When the saying “If you don’t have anything nice to say, don’t say anything at all,” is not helpful. Direct feedback is a great tool to use when choosing to make improvements or changes. Why would you want to waste time making changes or improvements to areas that have little to no impact?

One way businesses can ask clients or patients for feedback that is very informative to the owner and team, but requires very little time and effort from the customer, is a Net Promoter Score survey. But what do you do if someone gives you a less-than-stellar rating? First, you thank them for being kind enough to be honest. Next, you turn that criticism into a catalyst for better client experience. Listen to our most recent experience with a detractor rating from our NPS.

This podcast is for business owners who are building a business they love, that they can scale, and can leave a legacy.