Guest: Greg Moran

"Good afternoon, staff. I'm listening."

If only your boss truly listened, like Frasier Crane! The reality is most folks high up the chain have little clue about what the front line -- and the customers the front line interacts with -- are thinking. As the staff at one major company said, "They're not even listening to us."

The solution is easy. Slack, Teams, and other chat channels have replaced the watercooler as your company's own internal social media. Listening to those conversations reveals a wealth of information...and solutions to boost your team's and customers' experiences. As an example, guest Greg Moran discusses the basics of how Aware's AI system finds trending topics without intruding on privacy.

2. How listening -- directly and via AI -- gives people a voice in the head office; a voice not filtered by management, and

Other episodes with Greg Moran:

• Evolving Leadership to Navigate Disruption

For daily wisdom from our guests, be sure to follow us on LinkedIn at https://www.linkedin.com/company/innovativeleadershipinsitute/ . We're on Mastodon, Facebook, and Twitter, too!  

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RESOURCES:  

The website for Greg's company, Aware, is: www.awarehq.com .

Greg's blog is at https://www.awarehq.com/blog/author/greg-moran .

Maureen Metcalf posts a newsletter every week on LinkedIn. You can follow her there at https://www.linkedin.com/in/maureenmetcalf/ .

She’s also written several award-winning books on leadership development. Your can peruse and purchase them here: https://amzn.to/3C4eSX0 .

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OUR PODCAST TEAM:  

Host & Executive Producer: Maureen Metcalf

Editor & Producer: Dan Mushalko

Video & Graphics Editor: Devon Mushalko

Podbean Guru: Luigi Morelli

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Website: InnovativeLeadership.com

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About Our Guest:  

Greg Moran is a C-level digital, strategy and change leadership executive with extensive global operations experience. He led corporate strategy for Ford and designed the plan that Alan Mullaly used to turn around the company. Greg held C-level IT positions in app dev, infrastructure, and core banking applications at Ford, Nationwide Insurance, and Bank One/JPMC, respectively. He began his career in consulting with Arthur Andersen Accenture, working across industries with 100 companies over the course of a decade. He is passionate about leadership and culture, and displays that passion as COO at software company Aware – and shares it by teaching part time at Ohio University.