In episode #225, I address churn and retention rates. What is good? What is bad? And how we source these benchmarks.

- What is a good customer churn rate?

- How to correctly benchmark your churn

Grab your customer benchmarks at: Benchmarkit.ai

Join my SaaS community here: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout

In episode #224, I address a common problem in SaaS companies. Finance data. I see this over and over. You not only need this data to properly scale your business, but you also need for a fundraise or exit.

- HRIS

- Financial

- Bookings

- Customer / revenue

To learn more: https://www.thesaascfo.com/the-4-key-saas-finance-data-sources/

Join my September cohort for more support: https://www.thesaasacademy.com/the-saas-metrics-foundation-live-cohort-new

In episode #223, I address a metric that I rarely see tracked. It’s called Renewal Rate. If you sell annual or multi-year customer contracts, this is a must-have metric.

- What is renewal rate?

- Renewal rate inputs

- Why it’s leading edge?

Join Ben's SaaS community: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout

In episode #222, I address churn, retention, and LTV. Like any metric, LTV can be made very subjective if we use the wrong inputs. We must the correct churn rate and gross margin percentage.

- LTV components

- What churn do I use?

- What is I have a SaaS+ model?

Join my SaaS community here for events, templates, and training.

In episode #221, I address expense coding for tradeshows. This is a great question from a SaaS Metrics School podcast listener.

- What departments are in COGS?

- COGS vs. OpEx

- Fully-burdened cost centers

In episode #220, I address expense coding for tradeshows. This is a great question from a SaaS Metrics School podcast listener.

- Scenario: we attend tradeshows for lead gen. Multiple staff attend the tradeshow.

- Where do we code tradeshow expenses?

- Where do we code staff expenses who attend the tradeshow?

- Where do we code everyone else?

In episode #219, I address preparing for an exit. You must prepare ahead of time for an exit. I hosted guest expert Omeed Tabiei, an attorney for SaaS companies. His tactics were golden. They must be followed so you don’t have a failed exit.

- Have strong vendor contracts

- Identify potential legal risks

- Learn how to navigate complex deals

Grab the replay and slides here: https://www.thesaasacademy.com/pl/2148384654

Omeed's LinkedIn: https://www.thesaasacademy.com/pl/2148384654

Omeed's website: https://www.optimistlegal.com/

In episode #218, I address preparing for an exit. You must prepare ahead of time for an exit. I hosted guest expert Omeed Tabiei, an attorney for SaaS companies. His tactics were golden. They must be followed so you don’t have a failed exit.

- Manage your IP

- Keep your corporate governance clean

- Have strong customer contracts

Grab the replay and slides here: https://www.thesaasacademy.com/pl/2148384654

Omeed's LinkedIn: https://www.thesaasacademy.com/pl/2148384654

Omeed's website: https://www.optimistlegal.com/

In episode #217, I address preparing for an exit. You must prepare ahead of time for an exit. I hosted guest expert Omeed Tabiei, an attorney for SaaS companies. His tactics were golden. They must be followed so you don’t have a failed exit.

- The right deal structure

- Manage your equity

- Manage your employees

Grab the replay and slides here: https://www.thesaasacademy.com/pl/2148384654

Omeed's LinkedIn: https://www.thesaasacademy.com/pl/2148384654

Omeed's website: https://www.optimistlegal.com/

In episode #216, I address poor accounting data. This is SO common in early-stage SaaS, even later stage. But it can easily be avoided.

- The pillars of your accounting foundation

- Revenue categories

- Department structure

- COGS vs. OpEx

- Non-operating

- Client example

Sample chart of accounts: https://www.thesaascfo.com/sample-chart-of-accounts-saas/