Customer Success is often misunderstood as account management or premium support — but in reality, it’s one of the strongest growth levers in B2B, especially in the DACH market.
In this episode of Sales in DACH, Helena sits down with Cara Benecke to unpack what Customer Success really means in practice — and how it directly impacts retention, expansion, and long-term revenue.
Cara shares how Customer Success should be built around partnerships, clear KPIs, and measurable outcomes, not just check-ins or QBRs. We also talk about how Sales and Customer Success need to align to prevent churn before it happens.
In this episode, you’ll learn:
• What Customer Success actually means beyond account management
• How to spot churn risks early — before customers disengage
• Cara’s approach to building long-term client partnerships
• Why Customer Success needs structure, ownership, and clear KPIs
• How aligning Sales and Customer Success drives sustainable growth
Perfect for Account Executives, Customer Success Managers, founders, and sales leaders who want to retain customers, expand accounts, and turn Customer Success into a real revenue driver in the DACH B2B market.
More about Cara:
LinkedIn: / cara-benecke
Masterclass: https://app.salesindach.com/offers/md...
Connect with Helena Klaus:
/ helenaklaus
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/ salesindach
Sales Hacks for DACH:
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