Welcome back to the inner sanctum lovers. In this episode, we delve deep into not one but two pain points that we can all relate to. When clients leave, and when you receive a bad review. We've all been there, we've all had that ick feeling, you are not alone! Join us as we break it down.

00:00 Welcome and Podcast Introduction

00:48 Diving Into the Topic: Client Departures

03:53 Personal Stories of Client Loss

05:59 Dealing with the Emotional Impact

10:55 Learning from Client Departures

15:09 The Importance of Communication and Feedback

19:04 Reflecting on Client Relationships and Growth

23:39 The Impact of Consistency and Feedback

24:18 Navigating Negative Reviews with Growth

24:45 A Personal Story of Receiving a Harsh Review

29:19 The Importance of Not Reacting Immediately to Negative Feedback

30:11 Responding to Reviews

31:32 The Emotional Journey of Handling Criticism

37:40 Building Resilience and Positive Practices in Business

43:09 Encouraging Positive Engagement and Reviews

46:31 Concluding Thoughts on Business Vulnerability and Support

https://www.salonrising.com/

Mentioned in this episode:

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

https://www.salonrising.com

💛 A HUGE Thank You to Our Podcast Sponsors - Timely

We’ve partnered with Timely to bring you something special:

➡ Enjoy a 14 day free trial to see how Timely can transform your salon.

➡ New customers get 50% off their first 3 months.

If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease.

Use the code SALONRISING at checkout or click the link below to to claim the offer. 👇

Timely

Welcome back to the Salon Owners inner sanctum. In this episode we chat with Samara's past employee, Erin. We dive into Erin's journey with Samara from the very beginning to the happy ending. This chat gives great insight into how relationships change when friends become employees and how to respectfully move forward when someone leaves. They also delve into change within salons and how important it is to be ready to pivot. And building the ultimate salon culture through the unexpected tool of brave conversations. 

00:44 Diving Into Friendship and Business: Erin's Journey

01:30 From Client to Apprentice: Erin's Transformation

08:30 Navigating Friendship and Professionalism in the Workplace

13:37 Erin's Evolution: From Hairdressing to Decluttering Expert

19:15 Reflecting on Growth, Change, and Future Directions

30:43 Embracing Change and the Power of Pivot

31:00 Navigating Staff Changes and Maintaining Culture

31:56 The Impact of Departures and Welcoming New Beginnings

33:44 Stepping into Leadership and Personal Growth

37:21 The Significance of Relationships and Communication

40:20 Creating a Lasting Bond: The LaSorella Sisterhood

43:15 Reflections on Leadership, Friendship, and Growth

56:35 Closing Thoughts and Journal Prompt

https://www.salonrising.com/

Mentioned in this episode:

https://www.salonrising.com

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

💛 A HUGE Thank You to Our Podcast Sponsors - Timely

We’ve partnered with Timely to bring you something special:

➡ Enjoy a 14 day free trial to see how Timely can transform your salon.

➡ New customers get 50% off their first 3 months.

If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease.

Use the code SALONRISING at checkout or click the link below to to claim the offer. 👇

Timely

Welcome back to the Salon owner’s inner sanctum. This episode we delve into a topic that we deeply resonate with. Motherhood. And the challenges of navigating that role while also working and running a business. This episode is raw and open. If you are a mother, thinking of becoming a mother or if you have staff or colleagues who are mothers, this episode is for you.

PLEASE NOTE: The content of this episode discusses sensitive topics related to pregnancy loss and may be triggering for some listeners. We encourage listeners to prioritize their emotional well-being and understand that for some this may be an episode you choose to skip for this reason. For those that still want to listen but find this topic triggering, please skip from 20.05 to 27.33.

00:00 Welcome & Introduction to Motherhood in Business

01:15 The Constant Conversation of Motherhood and Business

02:09 Personal Stories of Motherhood and Business Challenges

04:41 Navigating Business Ownership as a New Parent

06:49 The Journey Through Multiple Pregnancies and Business Growth

20:38 Overcoming Miscarriages and Building a Supportive Business Structure

28:38 A Night Out and Unexpected News

28:59 Pregnancy Revelations and Honeymoon Surprises

30:27 Navigating Early Pregnancy in Secret

32:23 The Challenges and Triumphs of Maternity Leave

33:14 Advancements in Pregnancy and Postpartum Support

36:40 The Balancing Act: Motherhood, Business, and Personal Growth

42:03 Embracing the Complexities of Parenthood and Professional Life

48:27 Reflections on Motherhood, Business, and Finding Balance

53:17 Preparing for Parenthood as a Salon Owner

57:59 Concluding Thoughts on Motherhood and Career

https://www.salonrising.com/

Mentioned in this episode:

💛 A HUGE Thank You to Our Podcast Sponsors - Timely

We’ve partnered with Timely to bring you something special:

➡ Enjoy a 14 day free trial to see how Timely can transform your salon.

➡ New customers get 50% off their first 3 months.

If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease.

Use the code SALONRISING at checkout or click the link below to to claim the offer. 👇

Timely

https://www.salonrising.com

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

Welcome back to the Salon owner’s inner sanctum. In this episode we chat with the beautiful Sharelle, owner of Miss Lash The Studio and creator of the incredible Macro Lens. We get raw and real about some of the challenges of being in business and the steps Sharelle has taken to rise. We also look at the benefits of having a mentor or a coach and why finding the right fit for you is so important.

00:00 Welcome to Episode 4: A Fresh Start with Sharelle

01:15 The Importance of Finding the Right Mentor

02:27 Sharelle's Journey: From School to Salon Owner

08:11 The Turning Point: Seeking a New Direction

17:51 Financial Transformation: Tackling Tax Troubles

27:45 The Power of Personalised Coaching

33:16 Embracing Individuality in Business

33:38 The Journey of Personal and Professional Growth

35:29 Vision Boards: Material Desires vs. Deep Fulfillment

42:58 Financial Management and Accountability in Business

45:48 The Power of Supportive Relationships

52:35 Achieving Personal Goals Through Business Success

55:51 Elevating Client Experience: Small Changes, Big Impact

59:32 Finding the Right Mentor: Guidance for Growth

https://www.salonrising.com/

Mentioned in this episode:

https://www.salonrising.com

💛 A HUGE Thank You to Our Podcast Sponsors - Timely

We’ve partnered with Timely to bring you something special:

➡ Enjoy a 14 day free trial to see how Timely can transform your salon.

➡ New customers get 50% off their first 3 months.

If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease.

Use the code SALONRISING at checkout or click the link below to to claim the offer. 👇

Timely

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

Welcome back to the Salon Owners inner sanctum.  In this episode, Samara and Jen talk about big changes in the salon industry over the last 18 years. They explore how salons moved from strict hierarchies to more supportive, team-focused spaces. 

Key topics include how social media has changed business, why community is better than competition, and what clients now expect from salon services and style. They also cover new ways to manage and train staff and apprentices, plus the importance of setting boundaries in today's salons. Personal stories show how salon management has transformed from old-school methods to modern approaches. 

Take a walk back down memory lane and admire the upward trajectory of this amazing industry.

01:43 Diving Into the Evolution of Salons: Old School vs. New School

08:28 The Impact of Social Media on Salon Business

26:25 Navigating Staff and Client Expectations in the Modern Salon

28:21 Navigating Sick Days and Workplace Culture

29:23 The Journey from Manager to Compassionate Leader

30:43 Embracing Empathy and Flexibility in Leadership

32:36 Fostering a Supportive and Inclusive Team Environment

34:37 Redefining Apprenticeships: From Oppression to Opportunity

38:02 Creating a Culture of Respect and Support

40:11 The Evolution of Salon Services and Client Expectations

43:12 Supporting Local: A Shift from Corporate to Community

45:19 Reimagining Work-Life Balance and Business Practices

48:08 Reflecting on Past Practices to Shape a Better Future

https://www.salonrising.com/

Mentioned in this episode:

💛 A HUGE Thank You to Our Podcast Sponsors - Timely

We’ve partnered with Timely to bring you something special:

➡ Enjoy a 14 day free trial to see how Timely can transform your salon.

➡ New customers get 50% off their first 3 months.

If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease.

Use the code SALONRISING at checkout or click the link below to to claim the offer. 👇

Timely

https://www.salonrising.com

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

Welcome back to the inner sanctum of salon owners. In this episode we will be interviewing Teegan, the Salon Manager of LaSorella. Join us as we delve into her history within the industry and the salon, and her evolving role from a senior to the pivotal leader she is today. If you are thinking about taking on a salon manager, then this is the episode for you.

00:00 Welcome to Episode Two: Introducing Our First Guest

01:13 The Journey of a Salon Manager: Teegan's Story

04:26 Navigating Career Paths and Personal Growth

07:55 The Challenges and Triumphs of Managing a Salon

10:48 Embracing Change: Teegan's Return and Role Evolution

13:47 The Impact of COVID-19 and Strengthening Team Bonds

17:00 Defining the Role of a Salon Manager Today

24:22 Breaking Down Salon Hierarchy: A Fresh Perspective

24:38 The Karen Conundrum: Navigating Customer Expectations

25:03 Fostering Equality and Teamwork in the Salon

25:20 Cultivating a Positive Salon Culture: Insights from the Top

28:06 Addressing Challenges and Building Trust Within the Team

30:07 The Art of Effective Communication and Support in Salon Management

37:41 Creating and Sustaining a Strong Salon Culture

44:57 The Power of Understanding and Supporting Your Team

49:23 Reflecting on Salon Management and Future Growth

https://www.salonrising.com/

Find out more and watch out for updates on socials @ -

https://www.instagram.com/salonrising_/

Mentioned in this episode:

💛 A HUGE Thank You to Our Podcast Sponsors - Timely

We’ve partnered with Timely to bring you something special:

➡ Enjoy a 14 day free trial to see how Timely can transform your salon.

➡ New customers get 50% off their first 3 months.

If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease.

Use the code SALONRISING at checkout or click the link below to to claim the offer. 👇

Timely

https://www.salonrising.com

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

Welcome to the inner sanctum of the salon owners' community. A space where you will hear raw and uncut trials and tribulations. With Salon Rising Mentor and LaSorella owner, Samara Scott-Hunter. And her wingwoman, Salon Rising collaborator and best friend of 18 years, Jen Veivers.

In our flagship episode, we give you a back story on who the girls are and their background in the industry. As well as an insight into the journey that has brought them in front of the mic. 

00:00 Kickstarting the Salon Rising Podcast: An Introduction

00:31 Meet the Dynamic Duo: Jen and Samara's Journey

01:42 The Essence of Salon Rising: Why This Podcast Matters

03:28 From Humble Beginnings to Salon Ownership: Samara's Story

06:54 Navigating the Challenges of Salon Ownership

07:36 Building a Community in the Beauty Industry

11:40 The Evolution of a Salon Owner: Learning and Growth

17:11 Creating a Supportive Community for Salon Professionals

25:01 The Journey Continues: Expanding the Team and Overcoming Obstacles

28:58 The Salon Chronicles: From Humble Beginnings to COVID Challenges

30:30 Navigating Business Growth and Specialization

32:59 The COVID-19 Impact: Adapting and Overcoming

36:44 Evolving Business Models: From Men's Cuts to a New Salon Dream

42:32 The Birth of a New Venture: Mentoring and Podcasting

46:41 Reflections and Future Aspirations: A Heartfelt Conclusion

https://www.salonrising.com/

Mentioned in this episode:

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

https://www.salonrising.com

💛 A HUGE Thank You to Our Podcast Sponsors - Timely

We’ve partnered with Timely to bring you something special:

➡ Enjoy a 14 day free trial to see how Timely can transform your salon.

➡ New customers get 50% off their first 3 months.

If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease.

Use the code SALONRISING at checkout or click the link below to to claim the offer. 👇

Timely