In this highlight, Samara and Jen discuss the challenges and emotional aspects of managing client relationships in the beauty industry. They explore the anxiety and disappointment that come when clients leave, often without saying why. They also emphasise the importance of maintaining open communication. Addressing issues directly, and not taking client departures personally. 

The conversation touches on the need for self-reflection and growth. While also recognising the importance of being okay with clients seeking services elsewhere. Samara and Jen stress the significance of maintaining professionalism and empathy. Even when faced with challenging situations.  

Listen in for their practical advice on handling client relationships with grace and resilience. Ensuring a welcoming environment for both current and potential returning clients.

Listen to the full episode here:

Apple: https://podcasts.apple.com/au/podcast/when-clients-leave-and-dealing-with-bad-reviews/id1675792257?i=1000614793154

Spotify: https://open.spotify.com/episode/0AUB9YAGNrG9WJ6ewacGlc?si=hia7VDFMQ1ytWjB8HPQ3BA

YouTube: https://youtu.be/Vk0K1Aqtgg0?feature=shared

To find out more about Salon Rising:

https://www.salonrising.com/

https://www.instagram.com/salonrising_/

Mentioned in this episode:

https://www.salonrising.com

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

💛 A Limited Time Offer From Our Amazing Sponsor, Timely 💛

➡ Timely is the easy to use booking and payments system that puts salon owners in control of the whole client experience from the first booking to final payment.

➡ Salon Rising listeners get a 14 day free trial plus 50% off their first 3 months.

➡ And until August 1st, when you activate with Payments, you'll also get a free Touchscreen terminal, worth $349 + GST.

Use the code SALONRISING at checkout or click the link below to get started. Once you're set up, your Timely contact will take care of the rest. 👇

Timely

In this episode of Salon Rising, Samara and Jen welcome special guests Amy and Emilee Hembrow. The sister duo are co-founders of sskin luxury skin clinics on the Gold Coast, and they're savvy! Amy and Emilee share their captivating journey into the beauty industry. From identifying a gap in the market to creating a unique luxury beauty experience. Using their strong business knowledge to balance the fact that they were new to the industry. They advocate finding mentors and not being afraid to ask questions. The sisters discuss the importance of company culture, effective teamwork, and meticulous hiring.

The conversation looks at juggling business and personal life demands. As well as the strategies they use to find balance. A key highlight is the mutual respect and support Amy and Emilee share. Both as sisters and business partners. Showcasing how their complementary skills contribute to their success. From perseverance, innovation, and the significance of providing a memorable client experience. Amy and Emilee Hembrow's story is captivating and inspiring.

00:00 Welcome and Introductions

01:28 The Journey to Starting Skin

02:00 Creating a Unique Customer Experience

04:26 Building the Business and Team

11:00 Balancing Work and Family Life

17:46 Navigating Challenges and Growth

24:21 The Vulnerability of Personal Care

25:14 Hiring the Right Practitioners

26:40 Consistency in Client Experience

28:32 Handling Feedback and Growth

30:00 Challenges and Resilience in Business

34:49 Creating a Luxurious Client Experience

38:15 Team Building and Future Plans

41:38 Balancing Business and Personal Life

43:48 Sisterly Support and Business Dynamics

49:20 Conclusion and Final Thoughts

Mentioned in this episode:

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

💛 A Limited Time Offer From Our Amazing Sponsor, Timely 💛

➡ Timely is the easy to use booking and payments system that puts salon owners in control of the whole client experience from the first booking to final payment.

➡ Salon Rising listeners get a 14 day free trial plus 50% off their first 3 months.

➡ And until August 1st, when you activate with Payments, you'll also get a free Touchscreen terminal, worth $349 + GST.

Use the code SALONRISING at checkout or click the link below to get started. Once you're set up, your Timely contact will take care of the rest. 👇

Timely

https://www.salonrising.com

In this special interview in the inner sanctum, join Samara and Jen as they delve deep into the life and career of industry legend, Kevin Murphy. The mastermind behind the iconic haircare brand.

The trio discuss Kevin's remarkable journey from an apprentice in Brisbane and Melbourne in the late 1970s to the industry icon of today.

Kevin shares personal anecdotes from his early career. The challenges he faced in crafting a unique product lines and transformative moments that defined his success. Kevin highlights how authenticity, dedication, and innovation built the Kevin Murphy brand. Emphasising environmental sustainability and personalised care.

Beyond his professional life, Kevin reflects on his daily routine, thoughts on retirement, and personal life in Byron Bay. Including his love for his two French bulldogs.

The episode has a blend of industry insights, heartfelt anecdotes, and a glimpse of an exciting upcoming venture. It's a must-listen for anyone interested in the passion and perseverance behind one of haircare’s most respected names.

00.00 Welcome and Intro

02:18 Meet Kevin Murphy: The Man Behind the Brand

04:01 Kevin Murphy's Early Career in Hairdressing

09:32 Challenges and Innovations in the Haircare Industry

15.16 Kevin's First Big Customer

15.42 Breaking into the American Market

18.26 Different Products for Different Hair

20:40 The Evolution of Kevin Murphy's Product Line

21.41 Kevin's First Product

23.43 How the Brand Name Began

26.48 Learning to Develop Product

35:43 Industry Shifts and Community Building

36:22 Kevin Murphy's Career Journey

37.48 Creating the Iconic Beach Hair

42:37 The Shift to Color Me by Kevin Murphy

51:36 Guidance from Kylie Minogue

55:49 Daily Life and Future Plans

01:03:58 Reflecting on 20 years of Kevin Murphy

Mentioned in this episode:

💛 A Limited Time Offer From Our Amazing Sponsor, Timely 💛

➡ Timely is the easy to use booking and payments system that puts salon owners in control of the whole client experience from the first booking to final payment.

➡ Salon Rising listeners get a 14 day free trial plus 50% off their first 3 months.

➡ And until August 1st, when you activate with Payments, you'll also get a free Touchscreen terminal, worth $349 + GST.

Use the code SALONRISING at checkout or click the link below to get started. Once you're set up, your Timely contact will take care of the rest. 👇

Timely

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

https://www.salonrising.com

In this highlight, Samara, Jen, and Sharelle get raw and real about business struggles. 

They start by discussing the immense pressure and battling internal chaos. Feeling like you're drowning all while trying to maintain a successful business facade. "I remember just thinking, just put on a brave face. You look like you've got this big business, but really, I was fucking drowning," shares one of them. It highlights the common but often hidden reality of many entrepreneurs.

They emphasise the importance of having open conversations about struggles. The trio also highlights the crucial role of support systems and accountability partners. And explain how having someone to cheer for you and keep you motivated can make a big difference.

Join us to hear Sharelle's heartfelt story, and practical advice on turning the tides on taxes. Transform your business into a thriving space where you can flourish and grow.

Listen to the full episode here:

Spotify: https://open.spotify.com/episode/0b9HJtMtYbpKdQ4LsgoSF3?si=ioL6UOcPT_qvGLIOlGDjvA

Apple: https://podcasts.apple.com/au/podcast/the-transformative-benefits-of-working-with/id1675792257?i=1000609224631

YouTube: https://youtu.be/lDYUiehM3Mo?feature=shared

To find out more about Salon Rising:

https://www.salonrising.com/

https://www.instagram.com/salonrising_/

Mentioned in this episode:

https://www.salonrising.com

💛 A Limited Time Offer From Our Amazing Sponsor, Timely 💛

➡ Timely is the easy to use booking and payments system that puts salon owners in control of the whole client experience from the first booking to final payment.

➡ Salon Rising listeners get a 14 day free trial plus 50% off their first 3 months.

➡ And until August 1st, when you activate with Payments, you'll also get a free Touchscreen terminal, worth $349 + GST.

Use the code SALONRISING at checkout or click the link below to get started. Once you're set up, your Timely contact will take care of the rest. 👇

Timely

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

Back in the inner sanctum, we dive into vulnerability and imposter syndrome. We all know that little devil that sits on your shoulder. And how much it can affect our personal and professional lives. Let's look at the impact your internal dialogue is having on you.

We also talk on the importance of understanding your 'why'. Because without it, how are you even getting out of bed in the morning!! Knowing your Why gives you a driving force for your life. It's ever changing, so it's super important to check in on it regularly.

00:00 Welcome to the Inner Sanctum: Embracing Vulnerability

02:27 Real-Life Challenges: Navigating Family Illness and Moving House

02:56 The Surrender Experiment: Choosing Gratitude in Tough Times

03:44 A Hilarious Tale of Unexpected Exposure

07:22 Imposter Syndrome: Navigating Self-Doubt in Personal and Professional Life

14:10 The Power of Purpose and Why: Reflecting on Personal Growth and Social Media Detox

27:50 Exploring Personal Growth and Self-Discovery

28:03 The Impact of Social Media on Perception

28:43 Launching into the Podcasting World

30:05 The Pursuit of a Simple, Fulfilling Life

31:19 Navigating Financial Freedom and Personal Values

33:34 Embracing Self-Priority in Relationships and Life

39:18 The Power of Words and Internal Reflection

49:53 Understanding Your 'Why' and Living Intentionally

53:12 Wrapping Up: The Importance of Knowing Your 'Why'

salonrising_

We also have a very special offer for all Salon Rising listeners! If you'd love to join the Kevin Murphy family for the first time, or if you are a Kevin Murphy OG, click the link below and jump on these amazing offers.

https://ozdare.com/salonrising

And a huge thank you to our podcast sponsors:

https://ozdare.com/

https://kevinmurphy.com.au/au/en/km/

Mentioned in this episode:

💛 A Limited Time Offer From Our Amazing Sponsor, Timely 💛

➡ Timely is the easy to use booking and payments system that puts salon owners in control of the whole client experience from the first booking to final payment.

➡ Salon Rising listeners get a 14 day free trial plus 50% off their first 3 months.

➡ And until August 1st, when you activate with Payments, you'll also get a free Touchscreen terminal, worth $349 + GST.

Use the code SALONRISING at checkout or click the link below to get started. Once you're set up, your Timely contact will take care of the rest. 👇

Timely

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

https://www.salonrising.com

In this highlight, Samara, Jen, and Erin discuss the journey from having a toxic salon to a space full of love and positivity. 

They start by sharing how they realised they were stuck in a negative mindset and how relieved they felt when they got out of it. They also share how they turned a stressful back room into a place filled with laughter and love. Showing how important it is to have a supportive and happy work environment.

The trio also discusses the need for brave conversations when a team member starts to lose interest. And then, when team members leave, how it can bring new energy and ideas. They share their experiences of becoming leaders. Changing team dynamics and creating a positive culture. 

Listen in for their honest insights and useful tips. About turning your salon into a beautiful and supportive place where everyone can thrive.

Listen to the full episode here:

Apple - https://podcasts.apple.com/au/podcast/ep-06-staff-friendships-and-staying-friends-with-your-exes/id1675792257?i=1000612993135

Spotify - https://open.spotify.com/episode/2FlaiMPqcAsz2kFR0LkASe?si=BOdWIJwSS96PE0ib3ELuqw

YouTube - https://youtu.be/sY5iA8-7Do4?feature=shared

To find out more about Salon Rising:

https://www.salonrising.com/

https://www.instagram.com/salonrising_/

Mentioned in this episode:

💛 A Limited Time Offer From Our Amazing Sponsor, Timely 💛

➡ Timely is the easy to use booking and payments system that puts salon owners in control of the whole client experience from the first booking to final payment.

➡ Salon Rising listeners get a 14 day free trial plus 50% off their first 3 months.

➡ And until August 1st, when you activate with Payments, you'll also get a free Touchscreen terminal, worth $349 + GST.

Use the code SALONRISING at checkout or click the link below to get started. Once you're set up, your Timely contact will take care of the rest. 👇

Timely

https://www.salonrising.com

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

Our guest in the inner sanctum this week is someone we have referenced often. The wonderful and brilliant, Tanya Love - Business Development Consultant extraordinaire from Ozdare.

We believe that Tan is the benchmark for Sales Reps in our industry. Do you know the difference a supportive rep can make for you and your business? Your Rep should feel like they're part of your team, if not, why not.

OR is becoming a Sales Rep a direction you would like to take your career?? Then listen to this lady because she knows how to build relationships and that's what it's really about!

Topics covered

• Meet Tanya and hear some of her story
• Here the impact that Tanya has had on Samara's business
• What it means to be a Rep
• Aligning with the company you're representing
• Just all round how awesome Tanya is

https://www.salonrising.com/

Mentioned in this episode:

💛 A Limited Time Offer From Our Amazing Sponsor, Timely 💛

➡ Timely is the easy to use booking and payments system that puts salon owners in control of the whole client experience from the first booking to final payment.

➡ Salon Rising listeners get a 14 day free trial plus 50% off their first 3 months.

➡ And until August 1st, when you activate with Payments, you'll also get a free Touchscreen terminal, worth $349 + GST.

Use the code SALONRISING at checkout or click the link below to get started. Once you're set up, your Timely contact will take care of the rest. 👇

Timely

https://www.salonrising.com

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

Introducing Salon Rising: The Podcast - your personal business BFF in the world of hair and beauty! Hosted by the incredible duo, Samara Scott-Hunter and Jen Veivers. This podcast brings real-talk and heart-to-heart conversations. It's your go-to space for navigating the wild journey of being a woman, a mother, and a business owner. And how to blend those all together.

Join Samara and Jen as they spill the tea on their own business escapades. Share the highs, lows, and everything between. It's like catching up with your besties, swapping stories, and debriefing about the rollercoaster of business life. It's where authenticity meets entrepreneurship. Offering a raw and honest peek into the challenges and triumphs of badass women in the industry.

Salon Rising is the safe, supportive space you've been craving. Whether you're a seasoned pro or starting your business adventure. Tune in for a dose of realness, laughter, and the camaraderie of women who've been there and get it. 💪💖 #SalonRisingPodcast #WomenInBusiness #RealTalk

Mentioned in this episode:

💛 A Limited Time Offer From Our Amazing Sponsor, Timely 💛

➡ Timely is the easy to use booking and payments system that puts salon owners in control of the whole client experience from the first booking to final payment.

➡ Salon Rising listeners get a 14 day free trial plus 50% off their first 3 months.

➡ And until August 1st, when you activate with Payments, you'll also get a free Touchscreen terminal, worth $349 + GST.

Use the code SALONRISING at checkout or click the link below to get started. Once you're set up, your Timely contact will take care of the rest. 👇

Timely

https://www.salonrising.com

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

On this episode of the inner sanctum we talked about Culture. Kind of!! Look it started with Culture and it finished with Culture but it certainly took a journey in the middle. We really dive into honing in on what Success means to YOU. We even have a guest appearance from a little sweet boy who woke up and heard his mum's voice. It was a raw honest chat with a hint of Culture and a lot of growth.

Topics Covered

• Defining Culture
• Defining Success
• Not taking things personally
• Doing your best and knowing that your best is different each day.

https://www.salonrising.com/

Mentioned in this episode:

💛 A Limited Time Offer From Our Amazing Sponsor, Timely 💛

➡ Timely is the easy to use booking and payments system that puts salon owners in control of the whole client experience from the first booking to final payment.

➡ Salon Rising listeners get a 14 day free trial plus 50% off their first 3 months.

➡ And until August 1st, when you activate with Payments, you'll also get a free Touchscreen terminal, worth $349 + GST.

Use the code SALONRISING at checkout or click the link below to get started. Once you're set up, your Timely contact will take care of the rest. 👇

Timely

https://www.salonrising.com

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

It was a long distance inner sanctum this episode lovers. We were joined by the beautiful Justine from Hair and Harlow Fairy Meadow, for a deep dive into her journey in business and in the industry. We spoke into Justines journey in business, and education. Navigating a business partnership separation with grace. And how she has tackled changes to her business and her life since becoming a mother. We are so grateful to Justine for her open honest take on all these topics and more. She is such an inspiration and we know you will love hearing her story.

Topics covered

• Justines journey into business
• Travelling with education
• Changes to social media
• Separating a business partnership
• And so much more

https://www.salonrising.com/

Mentioned in this episode:

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

https://www.salonrising.com

💛 A Limited Time Offer From Our Amazing Sponsor, Timely 💛

➡ Timely is the easy to use booking and payments system that puts salon owners in control of the whole client experience from the first booking to final payment.

➡ Salon Rising listeners get a 14 day free trial plus 50% off their first 3 months.

➡ And until August 1st, when you activate with Payments, you'll also get a free Touchscreen terminal, worth $349 + GST.

Use the code SALONRISING at checkout or click the link below to get started. Once you're set up, your Timely contact will take care of the rest. 👇

Timely