Being a clinic owner means you have to have thick skin sometimes. Not everyone is going to share your vision and love the image and atmosphere you have created. But what do you do when someone leaves a fake review online and slanders you, your clinic, or your staff? In part 1 of our mini series on dealing with negative reviews, we speak to Dana, who owns a Massage Therapy clinic in a small town in Ontario and had someone leave a one star review of her clinic. The review spoke about services not even offered at her clinic, so she was sure it was fake. Did someone make a mistake? Did someone intentionally try to defame her clinic which had a 5 star review? Listen to hear how Dana handled such a negative review of the clinic that she dedicates her life to.