In part 2 of our mini series on dealing with negative reviews, we had Melanie come into our space who is a clinic owner here in Toronto. Melanie’s story is quite personal as the negative review personally attacked her, the clinic owner, and was so bad that google actually flagged it as hate. Melanie is used to dealing with some criticism, which is part of the job, but this review hurt her and she wanted to make sure her staff were protected as well. Listen to Melanie’s story and how she handles negative and/or fake reviews online which could be very damaging for a small business like hers.