Are service advisors no longer necessary?  Will they be replaced by software?

Jack Gardner created Service Concierge - a software program that starts in the house of the customer. A customer can log in, schedule a service and after entering the mileage, get any additional recommended services. Then they can also input problems they are having with the car and get a diagnosis and price estimate on the app.  

When the customer brings the car in, they check in at a kiosk and th