Service Design Show

How can we leverage human psychology to create a better service experience? That's the main topic in this episode with Luke Battye.

Should we really focussing on improving the experience in certain touchpoints? Or should we focus more on searching for ways to improve the memory of the service experience...

The last thing we discuss is how can we use psychology to help teams solve problems in less time. And who doesn't want that right?

Super cool episode on the crossover between human psychology, behavioural economics and service design.

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EPISODE GUIDE

02:23 - The first encounter with Service Design.

04:48 - How can we take advantage of the quirks of human decision making?

14:13 - What if we got it all wrong about experience design?

20:50 - How can we help teams solve problems in less time?

27:05 - Big question: What kind of services are we going to need in a world where we don’t have to work anymore?

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LINKS FROM THE EPISODE

* Mindjam ➜ https://go.servicedesignshow.com/pfa39

* Sprint Valley ➜ https://go.servicedesignshow.com/es0gw

* Luke on LinkedIn ➜ https://go.servicedesignshow.com/53515

MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel.

https://go.servicedesignshow.com/youtube

FACEBOOK PAGE

Check the Facebook page where you'll find more content and can discuss the episodes.

https://go.servicedesignshow.com/facebook

THE UNIVERSITY

Want to dig deeper into the topic we talk about on the show, check out the Service Design Show University.

https://go.servicedesignshow.com/university

Why is it hard for designers get compensated according to the true value they are delivering? And what can we do to change that. The Chris Do shares his perspective.

How do you define who you are? Which label do you use? This is the second topic we discuss in this episode and it's a fundamental one. Because labels can limit your opportunities to work on problems that are worth solving.

And finally we talk about how you're more than the sum of what you produce...

Enjoy this episode and don't forget to check out The Futur on YouTube!

https://go.servicedesignshow.com/w7qr3

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EPISODE GUIDE

02:10 - First encounter with Service Design

03:40 - How do we design services and add value in the outcome economy?

11:41 - Why is Service Design being used in venture as a service?

19:48 - How might we deliver service design at speed in the era of cognitive computing?

29:54 - Big question: How do you work at speed and scale?

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LINKS FROM THE EPISODE

* The Futur ➜ https://go.servicedesignshow.com/w7qr3

* Blind ➜ https://go.servicedesignshow.com/h8kzf

* Chris on LinkedIn ➜ https://go.servicedesignshow.com/f9v5r

MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel.

https://go.servicedesignshow.com/youtube

FACEBOOK PAGE

Check the Facebook page where you'll find more content and can discuss the episodes.

https://go.servicedesignshow.com/facebook

THE UNIVERSITY

Want to dig deeper into the topic we talk about on the show, check out the Service Design Show University.

https://go.servicedesignshow.com/university

Are we as designers ready to take true ownership of innovation and accept all the responsibilities that this brings along? That's the major theme in this episode with Mauro Porcini who's the Chief Design Officer at PepsiCo.

We also talk about what's needed to successfully bring in a new (design) culture into an existing organisation. A task which many have tried and failed. Mauro shares his most important lessons regarding this topic.

And finally we discuss the characteristics of a "design thinker". Who are these people anyway?

Hope you enjoy this episode!

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EPISODE GUIDE

02:00 - First encounter with Service Design

03:15 - Why should design drive innovation?

10:02 - What are the characteristics of design thinkers?

21:44 - How can we build a new culture within an established organisation

31:34 - Big question: what kind of role should designers play in business in the future?

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LINKS FROM THE EPISODE

PepsiCo Design & Innovation ➜ https://go.servicedesignshow.com/ayhrn

Mauro on LinkedIn ➜ https://go.servicedesignshow.com/gcye5

MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel.

https://go.servicedesignshow.com/youtube

FACEBOOK PAGE

Check the Facebook page where you'll find more content and can discuss the episodes.

https://go.servicedesignshow.com/facebook

THE UNIVERSITY

Want to dig deeper into the topic we talk about on the show, check out the Service Design Show University.

https://go.servicedesignshow.com/university

More service designers should get involved in redesigning public services according to Sabine Junginger. We also talk about if we can make policy more effective if we look at it through a design lens. And finally, do you have a clear and concise what a service actually is? Because that's quite an important question if you consider yourself to be a service designer.

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EPISODE GUIDE

01:53 - First encounter with Service Design

04:54 - What if we are not clear about our concepts of service?

11:55 - How can we make sense of service design in the policy cycle?

25:24 - Why should we bother about the public sector?

32:21 - Big question: why are you watching this?

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LINKS FROM THE EPISODE

Design in Organizations Symposium ➜ https://go.servicedesignshow.com/d5_hb

Transforming Public Services by Design (book) ➜ https://go.servicedesignshow.com/evf3g

Sabine on LinkedIn ➜ https://go.servicedesignshow.com/djg4k

MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel.

https://go.servicedesignshow.com/youtube

FACEBOOK PAGE

Check the Facebook page where you'll find more content and can discuss the episodes.

https://go.servicedesignshow.com/facebook

THE UNIVERSITY

Want to dig deeper into the topic we talk about on the show, check out the Service Design Show University.

https://go.servicedesignshow.com/university

Is there a future for service design agencies when everything goes in-house? That's the existential question Sarah Drummond asks. If we're helping organisations build internal service design capacity what will be the role of the agency in the future? We also discuss how frontline staff can be even more involved an empowered to design services.

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EPISODE GUIDE

02:05 - Your first encounter with Service Design

04:50 - How can we build capacity for service design?

11:56 - How far can our future role go?

18:50 - What if frontline staff were in charge of changing the system?

24:45 - Big question: How are you being measured

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LINKS FROM THE EPISODE

We Are Snook ➜ https://go.servicedesignshow.com/zsbpp

Sarah on LinkedIn ➜ https://go.servicedesignshow.com/91nxf

MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel.

https://go.servicedesignshow.com/youtube

FACEBOOK PAGE

Check the Facebook page where you'll find more content and can discuss the episodes.

https://go.servicedesignshow.com/facebook

THE UNIVERSITY

Ready to take your skills to the next level? Check out the Service Design Show University!

https://go.servicedesignshow.com/university

Which trends are shaping service design in 2017? And what could they potentially mean for you? That's what this fourth trend report is about.

I've browsed through episodes 31 to 40 and looked at what the interesting patterns were. And this is what emerged!

1. The shift from process to outcome

2. Escaping the service design bubble

3. Un-designing services

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If you're curious what has been said in the previous trend reports have a look here:

Trend Report # 1

https://soundcloud.com/servicedesignshow/service-design-trend-report-summer-2016

Trend Report # 2

https://soundcloud.com/servicedesignshow/service-design-trend-report-winter-2016-2017

Trend Report # 3

https://soundcloud.com/servicedesignshow/service-design-trend-report-summer-2017

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MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel.

https://go.servicedesignshow.com/youtube

FACEBOOK PAGE

Check the Facebook page where you'll find more content and can discuss the episodes.

https://go.servicedesignshow.com/facebook

THE UNIVERSITY

Want to dig deeper into the topic we talk about on the show, check out the Service Design Show University.

https://go.servicedesignshow.com/university

How van Service Designers benefit from AI and Machine Learning? Which parts of the design process can be outsourced to computers? Do we still need to design services or should we take an even more holistic perspective and design for outcomes? Service Design pioneer Peter Fossick dig into these questions!

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EPISODE GUIDE

02:10 - First encounter with Service Design

03:40 - How do we design services and add value in the outcome economy?

11:41 - Why is Service Design being used in venture as a service?

19:48 - How might we deliver service design at speed in the era of cognitive computing?

29:54 - Big question: How do you work at speed and scale?

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LINKS FROM THE EPISODE

IXSD Academy ➜ https://go.servicedesignshow.com/y3kba

Peter on LinkedIn ➜ https://go.servicedesignshow.com/q-8ni

MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel.

https://go.servicedesignshow.com/youtube

FACEBOOK PAGE

Check the Facebook page where you'll find more content and can discuss the episodes.

https://go.servicedesignshow.com/facebook

THE UNIVERSITY

Want to dig deeper into the topic we talk about on the show, check out the Service Design Show University.

https://go.servicedesignshow.com/university

You think Service Design is the new kid in town? Well, Gilles Rougon has been involved in this field since 2000! In this episode he shares how the field has evolved and where it's heading. We also talk about what's needed for Service Design to reach its full potential.

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EPISODE GUIDE

02:39 - First encounter with Service Design

04:43 - Where did the journey of Service Design lead to?

14:44 - What is the importance of Service Design for the World Design Organization?

22:36 - What is the difference between influence and power?

28:18 - Big question: What does service mean to you?

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LINKS FROM THE SHOW

World Design Organization ➜ http://wdo.org/

EDF Lab ➜ https://goo.gl/9bEsBr

MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow

FACEBOOK PAGE

Check the Facebook page where you'll find more content and can discuss the episodes ➜ facebook.com/servicedesignshow

UNIVERSITY

Want to dig deeper into the topic we talk about on the show, check out the Service Design Show University ➜ learn.servicedesignshow.com

Design research pioneer Jan Chipchase talks about how it's like to run a design studio that has no fixed physical prescense and about his latest book The Field Study Handbook: a how to, why to guide to running international field research project.

This episode is a podcast exclusive. A special treat for all you listeners out there. Enjoy!

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LINKS FROM THE SHOW

https://www.thefieldstudyhandbook.com/

https://www.studiodradiodurans.com/

https://www.kickstarter.com/projects/janchipchase/the-field-study-handbook

MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow

FACEBOOK PAGE

Check the Facebook page where you'll find more content and can discuss the episodes ➜ facebook.com/servicedesignshow

UNIVERSITY

Want to dig deeper into the topic we talk about on the show, check out the Service Design Show University ➜ learn.servicedesignshow.com

How big are the goals that you're working on? Is there a better way to assess the value of design? And why do we need a Ministery of Design? Important questions on which Marcel Zwiers, who's the founding partner of 31Volts, shares his perspective in this episode. Enjoy!

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EPISODE GUIDE

02:30 - First encounter with Service Design

03:53 - What if we would look at design in the most fundamental way?

11:45 - How big should we think when it comes to Service Design?

19:45 - How can we park our ego?

26:29 - Big question: am I the crazy one?

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LINKS FROM THE SHOW

Ministy of Design (Dutch) ➜ https://www.facebook.com/ministerievandesign/

Marcel on LinkedIn ➜ https://www.linkedin.com/in/zwiers/

MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow

FACEBOOK PAGE

Check the Facebook page where you'll find more content and can discuss the episodes ➜ facebook.com/servicedesignshow

UNIVERSITY

Want to dig deeper into the topic we talk about on the show, check out the Service Design Show University ➜ https://learn.servicedesignshow.com