Service Design Show

Anne Stenros is the Chief Design Officer for the city of Helsinki in Finland. In this episode she talks about her role, the future of cities and why design is by definition always an political act.

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EPISODE GUIDE

01:53 - First encounter with Service Design

03:44 - Why would you have a Chief Design Officer?

12:09 - How can we use design as activism?

20:22 - What if the next city is completely ran by citizens?

27:51 - Big question: What is your purpose as a service designer?

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Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow

FACEBOOK PAGE

Check the Facebook page where you'll find more content and can discuss the episodes ➜ facebook.com/servicedesignshow

UNIVERSITY

Want to dig deeper into the topic we talk about on the show, check out the Service Design Show University ➜ learn.servicedesignshow.com

Could we be creating more value by designing less? And if we're designing for change what is it that our generation will remember about this age? An episode in which Chirryl-Lee Ryan takes a moment to reflect on design and asks some really powerful questions.

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EPISODE GUIDE

02:23 - First encounter with Service Design

03:54 - What is progressive reduction?

13:02 - What if we’re doing it all wrong?

19:18 - Are we designing for experience or memory?

27:45 - Big question: are there any other design philosophers out there?

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MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow

FACEBOOK PAGE

Check the Facebook page where you'll find more content and can discuss the episodes ➜ facebook.com/servicedesignshow

UNIVERSITY

Want to dig deeper into the topic we talk about on the show, check out the Service Design Show University ➜ learn.servicedesignshow.com

LINKS FROM THE SHOW

Progressive Reduction

What happens if you turn the traffic lights off?

https://www.theguardian.com/environment/bike-blog/2017/sep/22/what-happens-if-you-turn-off-the-traffic-lights

Frank Chimero - What Advice Would You Give To A Graphic Design Student?

https://www.frankchimero.com/archive/2010/advice/

The Minimalists

http://theminimalists.com

Marshall McLuhan - The Medium is the Massage

https://www.amazon.com/Medium-Massage-Inventory-Effects/dp/B0000CO31L

Edward de Bono - Simplicity

https://www.amazon.com/Simplicity-Edward-Bono/dp/0140258396

Victorinox Spectra Medium Expandable Suitcase (Red Dat Award Winner 2016)

https://www.youtube.com/watch?v=w0j-Jwz4dCs

We're doing it all wrong

We Evolved to Run — But We're Doing It All Wrong

http://news.nationalgeographic.com/2017/07/running-books-jogging-health-science/

Dan Birman - The challenges with progressive reduction

https://www.invisionapp.com/blog/the-challenges-with-progressive-reduction/

Adrian Zumbrunnen - Progressive Reduction: just another buzzword?

https://azumbrunnen.me/blog/progressive-reduction-just-another-buzzword/

Museum of Failure

http://www.museumoffailure.se

Experience and Memory

Daniel Kahneman - The Riddle of Experience vs Memory

https://www.ted.com/talks/daniel_kahneman_the_riddle_of_experience_vs_memory

Chirryl-Lee Ryan - Are we designing for Experience, or Memory?

https://www.linkedin.com/pulse/we-designing-experience-memory-chirryl-lee-ryan

Peter Zumthor- Thinking Architecture

https://www.amazon.com/Thinking-Architecture-3rd-Peter-Zumthor/dp/3034605854

Tom Vanderbilt - It’s a Mall World After All: Disney, Design, and the American Dream

http://www.harvarddesignmagazine.org/issues/9/it-s-a-mall-world-after-all-disney-design-and-the-american-dream

Harvard Design Magazine No. 9 (1999) - Constructions of Memory: On Monuments Old and New

http://www.harvarddesignmagazine.org/issues/9

New challenges emerge as service design is growing up. The Head of Service Design at the UK government, Louise Downe, talks about how we can sustainable scale service design on an organisational level. And why we need to reconsider the role of service designers in general.

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EPISODE GUIDE

01:55 - First encounter with Service Design

03:55 - How might we scale service design in a sustainable way?

16:00 - Is our current understanding of what a service designer does fit for purpose?

26:20 - Big question: is service design moving in-house?

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LINKS FROM THE SHOW

Government Digital Service ➜ https://gds.blog.gov.uk/

Digital Service Standard ➜ https://www.gov.uk/service-manual/service-standard

MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow

FACEBOOK PAGE

Check the Facebook page where you'll find more content and can discuss the episodes ➜ facebook.com/servicedesignshow

UNIVERSITY

Want to dig deeper into the topic we talk about on the show, check out the Service Design Show University ➜ learn.servicedesignshow.com

Hartmut Esslinger has been a designer since the age of 5. Today he is still concerned with how we can design better instead of more products. Design for reuse, modularity and sustainability. And we also talk about how education needs to change radically.

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EPISODE GUIDE

02:25 - First encounter with design

10:55 - What if people would learn to express themselves?

19:55 - How can we get to more sustainable design?

29:25 - Big question: do you really need it?

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LINKS FROM THE SHOW

➜ https://www.frogmut.com/

MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow

FACEBOOK PAGE

Check the Facebook page where you'll find more content and can discuss the episodes ➜ facebook.com/servicedesignshow

UNIVERSITY

Want to dig deeper into the topic we talk about on the show, check out the Service Design Show University ➜ learn.servicedesignshow.com

Growing Service Design beyond the boundaries of an agency, department or even an organisation. That is what this episode is all about. Service Design icons, Mike Press and Hazel White, talk about communities, building capacity and the role of leadership.

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EPISODE GUIDE

02:25 - First encounter with Service Design

06:18 - Why do we need to build communities in Service Design?

12:55 - How can we build capacity?

21:41 - What if leadership was different?

27:10 - Big question: What could the Service Design Academy do for you?

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LINKS FROM THE SHOW

Service Design Academy ➜ http://sda.ac.uk/

Open Change ➜ http://www.openchange.co.uk/

MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ https://youtube.com/servicedesignshow

FACEBOOK PAGE

Check the Facebook page where you'll find more content and can discuss the episodes ➜ https://facebook.com/servicedesignshow

UNIVERSITY

Want to dig deeper into the topic we talk about on the show, check out the Service Design Show University ➜ http://learn.servicedesignshow.com

Does it even make sense to separate product from service design these days? Mark Rolston talks about how these the worlds have been blending into each other. We also talk about the new design materials: data and intelligent systems! We must inherently design for dynamism, but how?! Awesome episode.

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EPISODE GUIDE

2:30 - First encounter with Service Design

5:03 - What is changing in our relationship with products and services?

19:50 - What is happening in the greater world of product design?

29:17 - How do we move forward?

34:50 - Big question: Do you feel truly integrated with product design?

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MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow

FACEBOOK PAGE

Check the Facebook page where you'll find more content and can discuss the episodes ➜ facebook.com/servicedesignshow

How do you become a service design craftsman. What does it take? Is it even possible? Mahmoud Abdelrahman shares his thoughts on this topic. We also discuss how we can design for a better project experience. And finally Mahmoud gives an update on the service design landscape in the Middle East.

** Customer Advocacy Posters

https://www.linkedin.com/pulse/customer-advocacy-posters-mahmoud-abdelrahman

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EPISODE GUIDE

2:15 - First encounter with Service Design.

4:03 - How far can you come when you start as an academic researcher?

11:30 - How can we create a corporation where design is allowed to play a big role?

18:52 - How can we build a well working design team?

25:34 - Big question: How do you go about creating slow improvements in your organisation?

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MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow

FACEBOOK PAGE

Check the Facebook page where you'll find more content and can discuss the episodes ➜ facebook.com/servicedesignshow

What happens in an organisation when a service design project ends? What can we do to make sure that an organisation has the capabilities to continue on the customer centric path? Service design veteran Stefan Holmlid also talks about designing for systems in which welfare isn't tied to a fixed location. And finally we discuss the relationship between politics and design(ers).

A lot of the things we talk about in this episode surrounding the organisational capabilities part are based on the PhD publication by Lisa Malmberg called "Building Design Capability in the Public Sector: Expanding the Horizons of Development" ➜ https://goo.gl/NsSFex

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EPISODE GUIDE

2:23 - First encounter with Service Design.

5:08 - Why are we talking about building organisational capabilities?

14:14 - What are nomadic welfare systems?

22:45 - How far can designers go?

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MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow

FACEBOOK PAGE

Check the Facebook page where you'll find more content and can discuss the episodes ➜facebook.com/servicedesignshow

Learn about the trends that are shaping service design. These trends are based on the patterns that have emerged from the last 10 episodes of the Service Design Show.

The trends that are addressed in this episode:

1. Unboxing Design Thinking

2. Designing better design teams

3. Culturalizing design methods

Let us know us know in the comments what you consider an important trend in service design!

Trend Report # 1 ➜ https://soundcloud.com/servicedesignshow/service-design-trend-report-summer-2016

Trend Report # 2 ➜ https://soundcloud.com/servicedesignshow/service-design-trend-report-winter-2016-2017

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MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow

FACEBOOK PAGE

Check the Facebook page where you'll find more content and can discuss the episodes ➜ facebook.com/servicedesignshow

We need to move beyond design thinking bootcamps and help people to understand design at a deeper level according to Doreen Lorenzo. Doreen stresses the need for teaching critical thinking and creative problem solving in education. And finally we talk about why businesses still aren't putting the right value on empathy.

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EPISODE GUIDE

2:23 - First encounter with Service Design.

5:03 - Have we created a FAD?

11:12 - Why have we decided in education to begin to test children and leaving off problem solving?

20:11 - Why haven’t we put the appropriate amount of value on empathy?

25:38 - Big question: What are the things preventing designers being successful?

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MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow

FACEBOOK PAGE

Check the Facebook page where you'll find more content and can discuss the episodes ➜ facebook.com/servicedesignshow