Service Design Show

Did you know every company is already doing service design without even know it? Mauricio Manhaes talks about that in this episode. We also discuss how to asses and evaluate Service Designers and why Service-Dominant Logic has the potential to leap Service Design 10 years ahead.

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EPISODE GUIDE

1:45 - First encounter with Service Design.

3:25 - Who are Service Designers?

9:52 - Why Service Design from an economic business cycle perspective?

18:12 - How can we define Service Design (from the Service-Dominant logic perspective)?

27:19 - Big question: How to get this message across?

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RELATED LINKS

Human-Centered is Dead: moving to a Non-Centered era?

https://goo.gl/SttSMl

Understanding Service Design through the Economic Business Cycle

https://goo.gl/4jcN6r

From beginning to end: everything is service!

https://goo.gl/YMcP8l

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Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

OFFICIAL YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow

We need to be giving service design away. At least according to Jamin Hegeman. Jamin has moved from Adaptive Path to become the head of design at Capital One financial services division. We talk about why he did that. And finally we address the need for a compelling vision and how management people are missing the point here.

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EPISODE GUIDE

2:00 - First encounter with Service Design.

3:55 - What does giving service design away mean?

12:15 - Why did I go in-house?

21:00 - What is a compelling vision?

28:46 - Big question: what are the big questions within service design?

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MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

OFFICIAL YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow

How do we keep the human touch in services that are being automated using artificial intelligence? Service Design veteran Stefan Moritz also talks about the need for a new perspective on scaling and how we need to move from storytelling to storydoing.

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EPISODE GUIDE

4:18 - First encounter with Service Design.

6:22 - How can we be superhuman?

13:19 - What if scaling was possible?

22:04 - Storydoing…

30:04 - Expert Tip: Do and reflect!

32:44 - Big Question: What can we do to reduce fear?

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Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

OFFICIAL YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow

What is the value of Service Design from the perspective of one of the world largest car manufacturers? Holger Hampf who is the head of user experience at BMW Group shares his thoughts on how services can be used to extend the BMW experience. We also talk about designing for freedom and joyful experiences.

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EPISODE GUIDE

1:54 - First encounter with Service Design

5:17 - How can we extend the feeling of freedom?

10:22 - How much integration do we need?

16:01 - How can we achieve joyful experiences?

21:38 - Expert tip: be sensitive to other disciplines.

23:48 - Big question: personal mobility systems.

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MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

OFFICIAL YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow

Is it possible to merge the western design philospohy with the Chinese culture? Amy Ip shares her thoughts on this topic. We also talk about the value of design for Chinese clients and finally we touch upon the need to transform design education in China.

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EPISODE GUIDE

1:23 - First encounter with Service Design.

3:16 - Why do we need to reform design education?

14:17 - Who are Chinese clients?

22:10 - How can we practice Service Design within a coorperation?

30:29 - Expert tip: polish your communication skills.

32:04 - Big question: how can I help young designers to rebel?

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ABOUT AMY IP

Amy on LinkedIn ➜ https://goo.gl/U1LddS

➜ http://awards.ixda.org/juror/2015-amy-ip/

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MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

OFFICIAL YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/c/servicedesignshow

Where do you start when you are passionate about service design but don't have very limited resources? Megan Miller and Erik Flowers started a community called practicalservicedesign.com to anwser this question. We also talk digital services and jobs to be done!

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EPISODE GUIDE

1:42 - First encounter with Service Design.

4:54 - Why is ultimate practicality one of todays topics?

14:23 - Why is jobs to be done the hot topic on slack?

22:34 - When will cyber services be ready to adopt Service Design?

29:12 - Expert tip: Join the community, start doing and make it visual!

33:39 - Big question: did I overspecialize?

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ABOUT MEGAN MILLER & ERIK FLOWERS

Megan on Twitter ➜ https://goo.gl/O8XkZw

Erik on Twitter ➜ https://goo.gl/LYwzUO

LINKS FROM THE SHOW

http://PracticalServiceDesign.com

PracticalServiceDesign Slack channel ➜ https://goo.gl/DRNYBa

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MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

OFFICIAL YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/c/servicedesignshow

How do you put customers at the heart of your business? Daniel Ewerman talks about the power of the customer journey when it's treated as a change plan instead of a deliverable. We also talk about the need to design service organisations not just services.

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EPISODE GUIDE

1:25 - Daniels first encounter with Service Design.

5:17 - Why do organisations fail to put the customers at the center of their business?

14:00 - Why service design(ers) shouldn’t design services but organisations?

22:12 - What if the customer journey is a dynamic change plan?

28:01 - Expert tip: get yourself familiair with the language.

29:18 - Big question: how to create ownership of the change plan?

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ABOUT DANIEL EWERMAN

Twitter ➜ https://goo.gl/6WgiAw

LinkedIn ➜ https://goo.gl/3j9rzu

LINKS FROM THE SHOW

Transformator Design ➜ https://goo.gl/8AXngy

Custellence ➜ https://goo.gl/x5kQon

Customer experience: why some organisations succeed - and others don't (book) ➜ https://goo.gl/cTVBma

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MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

OFFICIAL YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ http://youtube.com/c/servicedesignshow

Professor Xiangyang Xin talks about the fundamental elements that make up a service. Without a clear understanding of these elements it's impossible to design and express services. We also talk about the core skills a service designer needs.

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EPISODE GUIDE

1:53 - First encounter with Service Design.

6:28 - How can we express a service?

14:21 - How many skills do service designers need?

22:28 - What is a service?

27:24 - Expert tip: be an interesting and good human being

29:30 - Big question: what does it mean to be a service receiver?

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ABOUT XIN XIANGYANG

Twitter ➜ https://goo.gl/RLv8rp

LinkedIn ➜ https://goo.gl/FZVNSb

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Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

OFFICIAL YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/c/servicedesignshow

Luis Alt talks about the next generation service providers, the positive and negative aspects of the service culture in Brazil and finally why we need to rethink and humanize the relationship companies have with their customers.

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EPISODE GUIDE

1:14 - First encounter with Service Design.

5:08 - How can we make the service culture better in brazil?

14:02 - Who are the next great service providers?

20:42 - What if we thought about relationships with companies as with humans?

27:41 - Expert Tip: Bridge the gap and start doing.

30:23 - Big question: Are you aware of the impact you have on the world around us?

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ABOUT LUIS ALT

Luis on Twitter ➜ https://goo.gl/RLv8rp

Personal site ➜ https://luisalt.com/

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MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

OFFICIAL YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/c/servicedesignshow

Patti Hunt and Kristin Low talk about Service Design in Asia and the lack of urgency for it. We also dive into the topic of Artificially Intelligent services.

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MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

OFFICIAL YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/c/servicedesignshow