Listening is the ultimate communication cheat code, yet nobody ever trains for it. Join us as Karen Hentschel reveals her radical 15-minute listening practice and how to turn complex information into human connection.  Karen is the co-founder of Simply Onno, a service that translates complex medical documents into plain language so patients can actually take charge of their health. Before that, she spent years at Nokia, Fjord, and IDEO making dense information navigable. Today, we sit down to discuss what real, active listening looks like in the wild. We explore how to train this vital skill and how to maintain your professional identity when you are no longer the one shipping the shiny output.  Consider this episode your masterclass in the craft of listening.  🎧 In This Episode<ul><li>The 15-Minute Practice: Karen reveals her intense voice message routine for building listening endurance.</li></ul><ul><li>Plain Language: How Simply Onno translates confusing medical jargon into clear patient narratives.</li></ul><ul><li>Listening as a Business Model: Why the ability to hear and process information is a concrete skill and not just a metaphor.</li></ul><ul><li>Professional Identity: How to find value in your work when you aren't producing traditional deliverables.</li></ul><ul><li>The Big Twist: A surprising revelation near the end of our conversation that you will not see coming.</li></ul> Who could you listen to for 15 minutes straight without interrupting or preparing a reply? Let us know in the comments below or drop a review to share your thoughts! Make sure to subscribe so you never miss an episode.  Enjoy the conversation and keep making a positive impact! Be well,~ Marc --- [ 1. GUIDE ] --- 00:00 Listening Challenge01:15 Meet Karen04:30 Strong Opinions11:00 Design Spectrum15:45 Simply Ono20:15 Healthcare Design26:30 Authentic Feedback32:00 Real Listening36:15 Identity Conflicts42:15 Hardest Lesson49:00 Leadership Calls53:45 Mindful Decisions55:45 Closing Question --- [ 2. LINKS ] --- <ul><li>LinkedIn - <a href="https://www.linkedin.com/in/hentschelkaren" target="_blank" rel="ugc noopener noreferrer">https://www.linkedin.com/in/hentschelkaren</a></li><li>Simply Onno - <a href="https://www.simply-onno.com/en/" target="_blank" rel="ugc noopener noreferrer">https://www.simply-onno.com/en/</a></li></ul> --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals.<a href="https://servicedesignshow.com/circle" target="_blank" rel="ugc noopener noreferrer">⁠https://servicedesignshow.com/circle</a> ---[4. FIND THE SHOW ON] ---<ul><li>Youtube ~ <a href="https://go.servicedesignshow.com/265-youtube" target="_blank" rel="ugc noopener noreferrer">https://go.servicedesignshow.com/265-youtube</a></li><li>Spotify ~ <a href="https://go.servicedesignshow.com/265-spotify" target="_blank" rel="ugc noopener noreferrer">https://go.servicedesignshow.com/265-spotify</a></li><li>Apple ~ <a href="https://go.servicedesignshow.com/265-apple" target="_blank" rel="ugc noopener noreferrer">https://go.servicedesignshow.com/265-apple</a></li><li>Snipd ~ <a href="https://go.servicedesignshow.com/265-snipd" target="_blank" rel="ugc noopener noreferrer">https://go.servicedesignshow.com/265-snipd</a></li></ul>

Listening is the ultimate communication cheat code, yet nobody ever trains for it. Join us as Karen Hentschel reveals her radical 15-minute listening practice and how to turn complex information into human connection. Karen is the co-founder of Simply Onno, a service that translates complex medical documents into plain language so patients can actually take charge of their health. Before that, she spent years at Nokia, Fjord, and IDEO making dense information navigable. Today, we sit down to discuss what real, active listening looks like in the wild. We explore how to train this vital skill and how to maintain your professional identity when you are no longer the one shipping the shiny output. Consider this episode your masterclass in the craft of listening. 🎧 In This EpisodeThe 15-Minute Practice: Karen reveals her intense voice message routine for building listening endurance.Plain Language: How Simply Onno translates confusing medical jargon into clear patient narratives.Listening as a Business Model: Why the ability to hear and process information is a concrete skill and not just a metaphor.Professional Identity: How to find value in your work when you aren't producing traditional deliverables.The Big Twist: A surprising revelation near the end of our conversation that you will not see coming. Who could you listen to for 15 minutes straight without interrupting or preparing a reply? Let us know in the comments below or drop a review to share your thoughts! Make sure to subscribe so you never miss an episode. Enjoy the conversation and keep making a positive impact! Be well, ~ Marc --- [ 1. GUIDE ] --- 00:00 Listening Challenge 01:15 Meet Karen 04:30 Strong Opinions 11:00 Design Spectrum 15:45 Simply Ono 20:15 Healthcare Design 26:30 Authentic Feedback 32:00 Real Listening 36:15 Identity Conflicts 42:15 Hardest Lesson 49:00 Leadership Calls 53:45 Mindful Decisions 55:45 Closing Question --- [ 2. LINKS ] --- LinkedIn - https://www.linkedin.com/in/hentschelkarenSimply Onno - https://www.simply-onno.com/en/ --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals. ⁠https://servicedesignshow.com/circle ---[4. FIND THE SHOW ON] ---Youtube ~ https://go.servicedesignshow.com/265-youtubeSpotify ~ https://go.servicedesignshow.com/265-spotifyApple ~ https://go.servicedesignshow.com/265-appleSnipd ~ https://go.servicedesignshow.com/265-snipd

Listening is the ultimate communication cheat code, yet nobody ever trains for it. Join us as Karen Hentschel reveals her radical 15-minute listening practice and how to turn complex information into human connection.  Karen is the co-founder of Simply Onno, a service that translates complex medical documents into plain language so patients can actually take charge of their health. Before that, she spent years at Nokia, Fjord, and IDEO making dense information navigable. Today, we sit down to discuss what real, active listening looks like in the wild. We explore how to train this vital skill and how to maintain your professional identity when you are no longer the one shipping the shiny output.  Consider this episode your masterclass in the craft of listening.  🎧 In This Episode<ul><li>The 15-Minute Practice: Karen reveals her intense voice message routine for building listening endurance.</li></ul><ul><li>Plain Language: How Simply Onno translates confusing medical jargon into clear patient narratives.</li></ul><ul><li>Listening as a Business Model: Why the ability to hear and process information is a concrete skill and not just a metaphor.</li></ul><ul><li>Professional Identity: How to find value in your work when you aren't producing traditional deliverables.</li></ul><ul><li>The Big Twist: A surprising revelation near the end of our conversation that you will not see coming.</li></ul> Who could you listen to for 15 minutes straight without interrupting or preparing a reply? Let us know in the comments below or drop a review to share your thoughts! Make sure to subscribe so you never miss an episode.  Enjoy the conversation and keep making a positive impact!&nbsp;Be well,~ Marc --- [ 1. GUIDE ] --- 00:00 Listening Challenge01:15 Meet Karen04:30 Strong Opinions11:00 Design Spectrum15:45 Simply Ono20:15 Healthcare Design26:30 Authentic Feedback32:00 Real Listening36:15 Identity Conflicts42:15 Hardest Lesson49:00 Leadership Calls53:45 Mindful Decisions55:45 Closing Question --- [ 2. LINKS ] --- <ul><li>LinkedIn -&nbsp;<a href="https://www.linkedin.com/in/hentschelkaren" rel="noopener noreferrer">https://www.linkedin.com/in/hentschelkaren</a></li><li>Simply Onno - <a href="https://www.simply-onno.com/en/" rel="noopener noreferrer">https://www.simply-onno.com/en/</a></li></ul> --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals.<a href="https://servicedesignshow.com/circle" rel="noopener noreferrer">⁠https://servicedesignshow.com/circle</a>&nbsp;---[4. FIND THE SHOW ON] ---<ul><li>Youtube ~&nbsp;<a href="https://go.servicedesignshow.com/265-youtube" rel="noopener noreferrer">https://go.servicedesignshow.com/265-youtube</a></li><li>Spotify ~&nbsp;<a href="https://go.servicedesignshow.com/265-spotify" rel="noopener noreferrer">https://go.servicedesignshow.com/265-spotify</a></li><li>Apple ~&nbsp;<a href="https://go.servicedesignshow.com/265-apple" rel="noopener noreferrer">https://go.servicedesignshow.com/265-apple</a></li><li>Snipd ~&nbsp;<a href="https://go.servicedesignshow.com/265-snipd" rel="noopener noreferrer">https://go.servicedesignshow.com/265-snipd</a></li></ul>

The Skill Every Design Professional Assumes They Already Have / Karen Hentschel / Episode #265

Tired of polished case studies that ignore the messy reality of driving organizational change? In this episode, Cecilie Kobbelgaard shares the unfiltered truth about embedding journey management inside Grundfos over the last four years. 🎧 In This Episode:<ul><li>The reality behind "it sold itself" success stories.</li></ul><ul><li>Why journey management is actually everything except journey mapping.</li></ul><ul><li>How a simple cup of tea became the ultimate adoption tool.</li></ul><ul><li>Real lessons from four years of trial and error at a 20,000 employee supertanker.</li></ul> Ready for more honest stories? Catch Cecilie's full talk at the upcoming Beyond the Map conference in London from November 9 to 11. Secure your spot today and come say hi to Marc in person! Enjoy the conversation and keep making wiser decisions! Be well,~ Marc --- [ 1. GUIDE ] --- 00:00 Introduction02:15 Meet Cecilie05:00 Honest Truth07:15 Hitting Reality09:45 Grundfosifying13:00 Stop Pretending15:45 Key Takeaways19:15 Driving Excellence22:00 Outro --- [ 2. LINKS ] --- <ul><li>LinkedIn - <a href="https://www.linkedin.com/in/ceciliekobbelgaard/" target="_blank" rel="ugc noopener noreferrer">https://www.linkedin.com/in/ceciliekobbelgaard/</a></li></ul><ul><li>Beyond the Map Conference: <a href="beyondthemap.com" target="_blank" rel="ugc noopener noreferrer">beyondthemap.com</a></li></ul><ul><li>Get 25% off your ticket with code: SDS26</li></ul> --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals.<a href="https://servicedesignshow.com/circle" target="_blank" rel="ugc noopener noreferrer">⁠https://servicedesignshow.com/circle</a> ---[4. FIND THE SHOW ON] ---<ul><li>Youtube ~ <a href="https://go.servicedesignshow.com/btm26-cecilie-youtube" target="_blank" rel="ugc noopener noreferrer">https://go.servicedesignshow.com/btm26-cecilie-youtube</a></li></ul><ul><li>Spotify ~ <a href="https://go.servicedesignshow.com/btm26-cecilie-spotify" target="_blank" rel="ugc noopener noreferrer">https://go.servicedesignshow.com/btm26-cecilie-spotify</a></li></ul><ul><li>Apple ~ <a href="https://go.servicedesignshow.com/btm26-cecilie-apple" target="_blank" rel="ugc noopener noreferrer">https://go.servicedesignshow.com/btm26-cecilie-apple</a></li></ul><ul><li>Snipd ~ <a href="https://go.servicedesignshow.com/btm26-cecilie-snipd" target="_blank" rel="ugc noopener noreferrer">https://go.servicedesignshow.com/btm26-cecilie-snipd</a></li></ul>

Tired of polished case studies that ignore the messy reality of driving organizational change? In this episode, Cecilie Kobbelgaard shares the unfiltered truth about embedding journey management inside Grundfos over the last four years. 🎧 In This Episode:The reality behind "it sold itself" success stories.Why journey management is actually everything except journey mapping.How a simple cup of tea became the ultimate adoption tool.Real lessons from four years of trial and error at a 20,000 employee supertanker. Ready for more honest stories? Catch Cecilie's full talk at the upcoming Beyond the Map conference in London from November 9 to 11. Secure your spot today and come say hi to Marc in person! Enjoy the conversation and keep making wiser decisions! Be well, ~ Marc --- [ 1. GUIDE ] --- 00:00 Introduction 02:15 Meet Cecilie 05:00 Honest Truth 07:15 Hitting Reality 09:45 Grundfosifying 13:00 Stop Pretending 15:45 Key Takeaways 19:15 Driving Excellence 22:00 Outro --- [ 2. LINKS ] --- LinkedIn - https://www.linkedin.com/in/ceciliekobbelgaard/Beyond the Map Conference: beyondthemap.comGet 25% off your ticket with code: SDS26 --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals. ⁠https://servicedesignshow.com/circle ---[4. FIND THE SHOW ON] ---Youtube ~ https://go.servicedesignshow.com/btm26-cecilie-youtubeSpotify ~ https://go.servicedesignshow.com/btm26-cecilie-spotifyApple ~ https://go.servicedesignshow.com/btm26-cecilie-appleSnipd ~ https://go.servicedesignshow.com/btm26-cecilie-snipd

Tired of polished case studies that ignore the messy reality of driving organizational change? In this episode, Cecilie Kobbelgaard shares the unfiltered truth about embedding journey management inside Grundfos over the last four years. 🎧 In This Episode:<ul><li>The reality behind "it sold itself" success stories.</li></ul><ul><li>Why journey management is actually everything except journey mapping.</li></ul><ul><li>How a simple cup of tea became the ultimate adoption tool.</li></ul><ul><li>Real lessons from four years of trial and error at a 20,000 employee supertanker.</li></ul> Ready for more honest stories? Catch Cecilie's full talk at the upcoming Beyond the Map conference in London from November 9 to 11. Secure your spot today and come say hi to Marc in person! Enjoy the conversation and keep making wiser decisions! Be well,~ Marc --- [ 1. GUIDE ] --- 00:00 Introduction02:15 Meet Cecilie05:00 Honest Truth07:15 Hitting Reality09:45 Grundfosifying13:00 Stop Pretending15:45 Key Takeaways19:15 Driving Excellence22:00 Outro --- [ 2. LINKS ] --- <ul><li>LinkedIn -&nbsp;<a href="https://www.linkedin.com/in/ceciliekobbelgaard/" rel="noopener noreferrer">https://www.linkedin.com/in/ceciliekobbelgaard/</a></li></ul><ul><li>Beyond the Map Conference: <a href="beyondthemap.com" rel="noopener noreferrer">beyondthemap.com</a></li></ul><ul><li>Get 25% off your ticket with code: SDS26</li></ul> --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals.<a href="https://servicedesignshow.com/circle" rel="noopener noreferrer">⁠https://servicedesignshow.com/circle</a>&nbsp;---[4. FIND THE SHOW ON] ---<ul><li>Youtube ~&nbsp;<a href="https://go.servicedesignshow.com/btm26-cecilie-youtube" rel="noopener noreferrer">https://go.servicedesignshow.com/btm26-cecilie-youtube</a></li></ul><ul><li>Spotify ~&nbsp;<a href="https://go.servicedesignshow.com/btm26-cecilie-spotify" rel="noopener noreferrer">https://go.servicedesignshow.com/btm26-cecilie-spotify</a></li></ul><ul><li>Apple ~&nbsp;<a href="https://go.servicedesignshow.com/btm26-cecilie-apple" rel="noopener noreferrer">https://go.servicedesignshow.com/btm26-cecilie-apple</a></li></ul><ul><li>Snipd ~&nbsp;<a href="https://go.servicedesignshow.com/btm26-cecilie-snipd" rel="noopener noreferrer">https://go.servicedesignshow.com/btm26-cecilie-snipd</a></li></ul>

Why Journey Mapping Is the EASY Part / Cecilie Kobbelgaard / #BTM26

Stop doing the job they posted and start navigating the workplace that actually exists. In this episode, we reveal the hidden political maps that dictate how decisions are really made inside your organization. Service design professionals love to believe good work speaks for itself. The reality is much more complicated. The official org chart is usually pure fiction, and the real choices happen in rooms you are not in. Marc sits down with Zac Heisey and Jeff Hoekwater to unpack the realities of the political organization. They explain how to draw a map of reality so you stop wasting months on work that is already dead in the water. 🎧 In This Episode<ul><li>The Danger of the Job Description: Why doing exactly what you were hired to do can actually get you in trouble.</li><li>The Unofficial Map: How to chart out the real power structures and influence in your company.</li><li>Behind Closed Doors: Uncovering the truth about how and where decisions actually get made.</li><li>Picking Your Battles: How to know when a decision is simply above your pay grade and not worth fighting.</li><li>Job Hunting Masterclass: Practical insights to help you find a team that aligns with the realities of the work.</li></ul> What is one thing about your role that was entirely missing from the job description? Drop your answer in the comments below or reach out to us directly! If you want to spend your energy on work that actually has a chance of seeing the light of day, hit the subscribe button so you never miss a guide to the real service design industry. Enjoy the episode and keep making a positive impact!Take care,~ Marc --- [ 1. GUIDE ] ---00:00 Intro05:00 Zac's Journey11:00 Job Hunt18:30 Networking21:45 Unofficial Map26:00 Delight Politics31:15 Moving On45:00 Bloopers52:00 Success Metrics56:45 Conclusion --- [ 2. LINKS ] ---<ul><li>Zac’s LinkedIn - <a href="https://www.linkedin.com/in/zacheisey" target="_blank" rel="noopener noreferer">https://www.linkedin.com/in/zacheisey</a></li><li>Jeff’s LinkedIn -<a href="https://www.linkedin.com/in/jeffhoekwater" target="_blank" rel="noopener noreferer">https://www.linkedin.com/in/jeffhoekwater</a></li></ul> --- [ 3. CIRCLE ] ---Join our private community for in-house service design professionals.<a href=" https://servicedesignshow.com/circle" target="_blank" rel="noopener noreferer">⁠https://servicedesignshow.com/circle</a> ---[4. FIND THE SHOW ON] ---<ul><li><a href="Youtube ~ https://go.servicedesignshow.com/inside-service-design-15-youtube" target="_blank" rel="noopener noreferer">Youtube ~ https://go.servicedesignshow.com/inside-service-design-15-youtube</a></li><li><a href="Spotify ~ https://go.servicedesignshow.com/inside-service-design-15-spotify" target="_blank" rel="noopener noreferer">Spotify ~ https://go.servicedesignshow.com/inside-service-design-15-spotify</a></li><li><a href="Apple ~ https://go.servicedesignshow.com/inside-service-design-15-apple" target="_blank" rel="noopener noreferer">Apple ~ https://go.servicedesignshow.com/inside-service-design-15-apple</a></li><li><a href="Snipd ~ https://go.servicedesignshow.com/inside-service-design-15-snipd" target="_blank" rel="noopener noreferer">Snipd ~ https://go.servicedesignshow.com/inside-service-design-15-snipd</a></li></ul>

Stop doing the job they posted and start navigating the workplace that actually exists. In this episode, we reveal the hidden political maps that dictate how decisions are really made inside your organization. Service design professionals love to believe good work speaks for itself. The reality is much more complicated. The official org chart is usually pure fiction, and the real choices happen in rooms you are not in. Marc sits down with Zac Heisey and Jeff Hoekwater to unpack the realities of the political organization. They explain how to draw a map of reality so you stop wasting months on work that is already dead in the water. 🎧 In This EpisodeThe Danger of the Job Description: Why doing exactly what you were hired to do can actually get you in trouble.The Unofficial Map: How to chart out the real power structures and influence in your company.Behind Closed Doors: Uncovering the truth about how and where decisions actually get made.Picking Your Battles: How to know when a decision is simply above your pay grade and not worth fighting.Job Hunting Masterclass: Practical insights to help you find a team that aligns with the realities of the work. What is one thing about your role that was entirely missing from the job description? Drop your answer in the comments below or reach out to us directly! If you want to spend your energy on work that actually has a chance of seeing the light of day, hit the subscribe button so you never miss a guide to the real service design industry. Enjoy the episode and keep making a positive impact! Take care, ~ Marc --- [ 1. GUIDE ] --- 00:00 Intro 05:00 Zac's Journey 11:00 Job Hunt 18:30 Networking 21:45 Unofficial Map 26:00 Delight Politics 31:15 Moving On 45:00 Bloopers 52:00 Success Metrics 56:45 Conclusion --- [ 2. LINKS ] ---Zac’s LinkedIn - https://www.linkedin.com/in/zacheiseyJeff’s LinkedIn -https://www.linkedin.com/in/jeffhoekwater --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals. ⁠https://servicedesignshow.com/circle ---[4. FIND THE SHOW ON] ---Youtube ~ https://go.servicedesignshow.com/inside-service-design-15-youtubeSpotify ~ https://go.servicedesignshow.com/inside-service-design-15-spotifyApple ~ https://go.servicedesignshow.com/inside-service-design-15-appleSnipd ~ https://go.servicedesignshow.com/inside-service-design-15-snipd

Stop doing the job they posted and start navigating the workplace that actually exists. In this episode, we reveal the hidden political maps that dictate how decisions are really made inside your organization. Service design professionals love to believe good work speaks for itself. The reality is much more complicated. The official org chart is usually pure fiction, and the real choices happen in rooms you are not in. Marc sits down with Zac Heisey and Jeff Hoekwater to unpack the realities of the political organization. They explain how to draw a map of reality so you stop wasting months on work that is already dead in the water. 🎧 In This Episode<ul><li>The Danger of the Job Description: Why doing exactly what you were hired to do can actually get you in trouble.</li><li>The Unofficial Map: How to chart out the real power structures and influence in your company.</li><li>Behind Closed Doors: Uncovering the truth about how and where decisions actually get made.</li><li>Picking Your Battles: How to know when a decision is simply above your pay grade and not worth fighting.</li><li>Job Hunting Masterclass: Practical insights to help you find a team that aligns with the realities of the work.</li></ul> What is one thing about your role that was entirely missing from the job description? Drop your answer in the comments below or reach out to us directly! If you want to spend your energy on work that actually has a chance of seeing the light of day, hit the subscribe button so you never miss a guide to the real service design industry. Enjoy the episode and keep making a positive impact!Take care,~ Marc --- [ 1. GUIDE ] ---00:00 Intro05:00 Zac's Journey11:00 Job Hunt18:30 Networking21:45 Unofficial Map26:00 Delight Politics31:15 Moving On45:00 Bloopers52:00 Success Metrics56:45 Conclusion --- [ 2. LINKS ] ---<ul><li>Zac’s LinkedIn -&nbsp;<a href="https://www.linkedin.com/in/zacheisey" rel="noopener noreferrer">https://www.linkedin.com/in/zacheisey</a></li><li>Jeff’s LinkedIn -<a href="https://www.linkedin.com/in/jeffhoekwater" rel="noopener noreferrer">https://www.linkedin.com/in/jeffhoekwater</a></li></ul> --- [ 3. CIRCLE ] ---Join our private community for in-house service design professionals.<a href=" https://servicedesignshow.com/circle" rel="noopener noreferrer">⁠https://servicedesignshow.com/circle</a>&nbsp;---[4. FIND THE SHOW ON] ---<ul><li><a href="Youtube ~&nbsp;https://go.servicedesignshow.com/inside-service-design-15-youtube" rel="noopener noreferrer">Youtube ~&nbsp;https://go.servicedesignshow.com/inside-service-design-15-youtube</a></li><li><a href="Spotify ~&nbsp;https://go.servicedesignshow.com/inside-service-design-15-spotify" rel="noopener noreferrer">Spotify ~&nbsp;https://go.servicedesignshow.com/inside-service-design-15-spotify</a></li><li><a href="Apple ~&nbsp;https://go.servicedesignshow.com/inside-service-design-15-apple" rel="noopener noreferrer">Apple ~&nbsp;https://go.servicedesignshow.com/inside-service-design-15-apple</a></li><li><a href="Snipd ~&nbsp;https://go.servicedesignshow.com/inside-service-design-15-snipd" rel="noopener noreferrer">Snipd ~&nbsp;https://go.servicedesignshow.com/inside-service-design-15-snipd</a></li></ul>

The Job You Were Hired for Doesn't Actually Exist / Zac & Jeff / Inside Service Design #15

Can we measure how much value Service Design creates? This and more in this episode of the Service Design Show featuring Birgit Mager.

----------------------------------------

EPISODE GUIDE
2:17 - Global Service Design Conference 2016 in Amsterdam
4:23 - What is your first memory of Service Design
7:46 - How can we make sure that the uniquenss of Service Design will be saved
12:52 - The Service Design Day on June 1st 2016 #SDDay
18:08 - How much value does Service Design create
27:02 - Birgits tip for aspiring Service Designers
28:35 - Question for the viewers

----------------------------------------

ABOUT BIRGIT MAGER
@BiSDN ➜ https://goo.gl/0ZYsTk
Birgits profile on at the Service Design Network ➜ https://goo.gl/jsWFVK

LINKS FROM THE SHOW
Service Design Network ➜ https://goo.gl/C9OpCV
Service Design Global Conference 2016 ➜ https://goo.gl/4usf68
#SDDay / Service Design Day ➜ https://goo.gl/XVUv6H

Can we measure how much value Service Design creates? This and more in this episode of the Service Design Show featuring Birgit Mager. ---------------------------------------- EPISODE GUIDE 2:17 - Global Service Design Conference 2016 in Amsterdam 4:23 - What is your first memory of Service Design 7:46 - How can we make sure that the uniquenss of Service Design will be saved 12:52 - The Service Design Day on June 1st 2016 #SDDay 18:08 - How much value does Service Design create 27:02 - Birgits tip for aspiring Service Designers 28:35 - Question for the viewers ---------------------------------------- ABOUT BIRGIT MAGER @BiSDN ➜ https://goo.gl/0ZYsTk Birgits profile on at the Service Design Network ➜ https://goo.gl/jsWFVK LINKS FROM THE SHOW Service Design Network ➜ https://goo.gl/C9OpCV Service Design Global Conference 2016 ➜ https://goo.gl/4usf68 #SDDay / Service Design Day ➜ https://goo.gl/XVUv6H

How much value does Service Design create / Birgit Mager / Episode #2

What is the difference between UX, CX, Design Thinking and Service Design? This and more in this episode of the Service Design Show with Marc Stickdorn.

----------------------------------------

EPISODE GUIDE
1:10 - First encounter with Service Design.
4:30 - Why do we have so many names for doing design?
9:10 - When will we finally do really good research in practice?
15:45 - How much technology do we actually need in Service Design?
24:55 - Marcs golden tip for aspiring Service Designers.
25:56 - Question for the viewers

----------------------------------------

ABOUT MARC STICKDORN
@MrStickdorn ➜ https://goo.gl/AU7nfW
MarcStickdorn.info ➜ http://goo.gl/k2908S

LINKS FROM THE SHOW
This Is Service Design Thinking ➜ http://goo.gl/l334xR
Smaply ➜ http://goo.gl/ikrLwe
Experience Fellow ➜ http://goo.gl/JLbB4S

What is the difference between UX, CX, Design Thinking and Service Design? This and more in this episode of the Service Design Show with Marc Stickdorn. ---------------------------------------- EPISODE GUIDE 1:10 - First encounter with Service Design. 4:30 - Why do we have so many names for doing design? 9:10 - When will we finally do really good research in practice? 15:45 - How much technology do we actually need in Service Design? 24:55 - Marcs golden tip for aspiring Service Designers. 25:56 - Question for the viewers ---------------------------------------- ABOUT MARC STICKDORN @MrStickdorn ➜ https://goo.gl/AU7nfW MarcStickdorn.info ➜ http://goo.gl/k2908S LINKS FROM THE SHOW This Is Service Design Thinking ➜ http://goo.gl/l334xR Smaply ➜ http://goo.gl/ikrLwe Experience Fellow ➜ http://goo.gl/JLbB4S

A Customer Journey Map is not a ****ing deliverable / Marc Stickdorn / Episode #1

Go beyond the basics of service design and learn what it truly takes to deliver services that make a positive impact on people, business and planet.

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