Service Design Show

Patti Hunt and Kristin Low talk about Service Design in Asia and the lack of urgency for it. We also dive into the topic of Artificially Intelligent services.

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MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

OFFICIAL YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/c/servicedesignshow

In this episode we talk about the 4 major trends that are shaping the service design field in the summer of 2016. These trends have emerged as patterns from the first 10 episodes of the show.

What do you consider the most important trend? Join the discussion and share your thoughts in the comments below.

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MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ http://soundcloud.com/servicedesignshow

OFFICIAL YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ http://youtube.com/c/servicedesignshow

Andy shares his ideas on the fractal nature of service design. Or in other words at level should you be designing a service to really make an impact.

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EPISODE GUIDE

1:20 - First encounter with Service Design.

4:21 - How far can Service Design go (the fractal nature of SD)?

11:27 - How can we design services end to end?

20:03 - Who are / is doing design from within?

28:15 - Expert Tip: become a more interesting person.

31:32 - Big Question: why do you see the world that way?

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ABOUT ANDY POLAINE

Personal site ➜ http://www.polaine.com/

Andy on Twitter ➜ https://goo.gl/Jpn6Sp

LinkedIn profile ➜ https://goo.gl/K55F3N

LINKS FROM THE SHOW

Fjord Evolution ➜ https://goo.gl/yw2yq9

Service Design: From Insight to Implementation (book) ➜ https://goo.gl/2yGRBv

Damian Kernahan talks about why service design needs to do a better job at articulating the value it creates for business and consumers.

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EPISODE GUIDE

1:32 - First encounter with Service Design.

5:50 - What if we actually implemented more service design work?

13:48 - What is the clear value proposition of service design?

18:34 - How can we link service design and customer experience improvement to value?

24:17 - Expert tip: read (a lot)!

27:04 - Big question: what is the killer value proposition for the service design category, whats the biggest problem it solves?

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ABOUT DAMIAN KERNAHAN

Damian on Twitter ➜ https://goo.gl/30Q3TG

LINKS FROM THE SHOW

Proto Partners ➜ http://goo.gl/4zWRX3

Journey to the interface (pdf) ➜ http://goo.gl/7gxlXi

Running Lean (book) ➜ https://goo.gl/qBsXAP

Kerry Bodine ➜ http://goo.gl/BwjzEl

Dave Gray talks about why understanding Organisational culture is more important than ever and how norms, habits and behaviours shape that Organisational culture.

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EPISODE GUIDE

1:22 - First encounter with Service Design.

3:49 - How might we create more customer centric organisations?

10:02 - Why do I say culture is norms, habits and behaviours?

25:19 - How can we shift the internal workings?

30:05 - Beginners tip: find those peers and start learning from them!

32:15 - Daves question for the viewers.

32:45 - A brief insight into Liminal Thinking.

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ABOUT DAVE GRAY

@DaveGray ➜ https://goo.gl/P3W3Me

➜ http://xplaner.com/

➜ https://medium.com/@davegray

LINKS FROM THE SHOW

XPlane ➜ http://goo.gl/5l9Wwu

Culture Map ➜ http://goo.gl/FU6XRo

Gamestorming (the book) ➜ http://goo.gl/B7bQPP

The Connected Company (the book) ➜ https://goo.gl/kjeJc9

Liminal Thinking (the book) ➜ http://goo.gl/K2Cw4m

Liminal Thinking The pyramid of belief (video) ➜ https://goo.gl/TzG52t

Service Design Chapter in St. Louis ➜ https://goo.gl/1bPg22

Adam Lawrence talks about the power of jamming, the relationship between work and play and about using theater as a toolset within service design.

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EPISODE GUIDE

0:49 - First encounter with Service Design.

6:08 - How can we Jam to find our next next big idea?

14:28 - Why do work and play fit well together?

21:10 - What if theater was a toolset?

29:25 - Beginners tip: do research and prototype!

30:32 - Adams question: how can I do this using fewer words?

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ABOUT ADAM LAWRENCE

@AdamStJohn ➜ https://goo.gl/Gx2Wn0

Work * Play * Experience ➜ http://goo.gl/CqrucF

LINKS FROM THE SHOW

Global Service Jam ➜ http://goo.gl/dKJNYv

Global Sustainability Jam ➜ http://goo.gl/xbA0Wy

Global Gov Jam ➜ http://goo.gl/fyEZcR

Applied Improvisation Network ➜ http://goo.gl/EvH6wj

This is Service Design Doing (book) ➜ http://goo.gl/laTuwm

Alex Nisbett talks about customer performance, designing great public services and building internal service design capacity.

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EPISODE GUIDE

1:04 - First encounter with Service Design

3:02 - How can we design for Customer Performance?

12:42 - Who are building [service design] capacity?

20:40 - What if public services became better than commercially provided ones?

26:45 - Beginners tip: Go out and make a difference!

28:56 - Question: Will the need for design research disappear?

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ABOUT ALEX NISBETT

@AlexNisbett ➜ https://goo.gl/wl2pEI

Alex on LinkedIn ➜ https://goo.gl/rnjjH1

LINKS FROM THE SHOW

Service Design for Business book ➜ http://goo.gl/fTgXc4

Livework ➜ http://goo.gl/Jsb1dO

Policy Lab UK ➜ https://goo.gl/Ej51pI

Government Digital Service ➜ https://goo.gl/f283YU

Lauren Currie talks about redesigning design education, decreasing product consumption and the value of design.

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EPISODE GUIDE

1:05 - First encounter with Service Design

3:18 - What if design education transforms the role of designers in society

9:40 - How much has Service Design changed at scale how society consumes stuff

16:32 - How can we get better at articulating the value of design

21:29 - The beginners tip: redesign a service that makes you angry

23:09 - A question for the viewers

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ABOUT LAUREN CURRIE

@RedJotter ➜ https://goo.gl/ZP3u4k

RedJotter blog ➜ http://goo.gl/Neh8Io

LINKS FROM THE SHOW

General Assembly ➜ https://goo.gl/p3q9Y4

Kaos Pilots ➜ http://goo.gl/YksFjz

MAKLab ➜ http://goo.gl/z2mP0Z

Makerversity ➜ http://goo.gl/KyhQLX

Experience prototyping can help you design better services! Curious how? Check out this episode with Erik Roscam Abbing.

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EPISODE GUIDE

1:04 - Your first encounter with Service Design.

4:05 - Why are organisations internalizing Service Design?

12:33 - What if we could prototype experiences?

21:41 - When will HR departments require elements of Design Thinking?

29:18 - The beginners tip.

32:35 - Question for the viewers.

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ABOUT ERIK ROSCAM ABBING

@RoscamAbbing ➜ https://goo.gl/MRl7NV

Erik on LinkedIn ➜ https://goo.gl/NQ7L7G

LINKS FROM THE SHOW

Zilver Innovation ➜ http://goo.gl/5WiFK1

Brand Driven Innovation ➜ http://goo.gl/DlBu4m

How do you scale Service Design? Just one of the topic in this episode of the Service Design Show featuring Arne van Oosterom.

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EPISODE GUIDE

0:55 - Your first encounter with Service Design.

6:19 - How should we scale Service Design?

14:26 - Why do we need to move beyond buzzwords?

23:12 - Who are the Service Designers?

32:57 - The beginners tip.

34:21 - Question for the viewers.

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ABOUT ARNE VAN OOSTEROM

@DesignThinkers ➜ https://goo.gl/iAsP9Z

@ArneVanOosterom ➜ https://goo.gl/4b0M18

LINKS FROM THE SHOW

Design Thinkers Group ➜ http://goo.gl/hdDJ0r

Design Thinkers Academy ➜ http://goo.gl/0QxI2e