Dave Gray talks about why understanding Organisational culture is more important than ever and how norms, habits and behaviours shape that Organisational culture.

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EPISODE GUIDE

1:22 - First encounter with Service Design.

3:49 - How might we create more customer centric organisations?

10:02 - Why do I say culture is norms, habits and behaviours?

25:19 - How can we shift the internal workings?

30:05 - Beginners tip: find those peers and start learning from them!

32:15 - Daves question for the viewers.

32:45 - A brief insight into Liminal Thinking.

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ABOUT DAVE GRAY

@DaveGray ➜ https://goo.gl/P3W3Me

➜ http://xplaner.com/

➜ https://medium.com/@davegray

LINKS FROM THE SHOW

XPlane ➜ http://goo.gl/5l9Wwu

Culture Map ➜ http://goo.gl/FU6XRo

Gamestorming (the book) ➜ http://goo.gl/B7bQPP

The Connected Company (the book) ➜ https://goo.gl/kjeJc9

Liminal Thinking (the book) ➜ http://goo.gl/K2Cw4m

Liminal Thinking The pyramid of belief (video) ➜ https://goo.gl/TzG52t

Service Design Chapter in St. Louis ➜ https://goo.gl/1bPg22