New challenges emerge as service design is growing up. The Head of Service Design at the UK government, Louise Downe, talks about how we can sustainable scale service design on an organisational level. And why we need to reconsider the role of service designers in general.

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EPISODE GUIDE

01:55 - First encounter with Service Design

03:55 - How might we scale service design in a sustainable way?

16:00 - Is our current understanding of what a service designer does fit for purpose?

26:20 - Big question: is service design moving in-house?

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LINKS FROM THE SHOW

Government Digital Service ➜ https://gds.blog.gov.uk/

Digital Service Standard ➜ https://www.gov.uk/service-manual/service-standard

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UNIVERSITY

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