Confused by the term service design? Wondering how it relates to customer experience or user experience design? In this post, I attempt to bring some clarity.

Service Design: What Is It and What Does It Involve?

Need quick, actionable insights to sharpen your UX leadership and strategy? Short on time but eager to grow your influence? UX strategist Paul Boag delivers concise, practical episodes designed to enhance your strategic thinking, leadership skills, and impact in user experience. Each bite-sized podcast is just 6-10 minutes—perfect for busy UX leaders and advocates on the go.

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Service Design: What Is It and What Does It Involve?

Service Design: What Is It and What Does It Involve?

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