“It has been said for many years that data is the fuel for AI, but I would argue that data is the brain for AI because it’s the data that decides how effective the model is,” ServiceNow’s President and COO CJ Desai says. In this episode of the Tech Disruptors podcast, Desai joins Bloomberg Intelligence senior technology analyst Anurag Rana to discuss how ServiceNow is enhancing productivity for its customers by automating workflow for complex and mundane tasks. He also touches on the ways the company is improving processes across the industry and leveraging artificial intelligence and data to accelerate capabilities.