This week's call-in question comes from a service manager who's looking to set up an acquisition process for service vehicles. As Chris sees it, the most important factor here is going to be setting up a scenario where your service drive is 80% appointments, 20% drive-ins. This scenario is ideal for a lot of reasons, one of them being that you'll be able to better prepare for these trade-in opportunities. You're going to need dedicated salespeople to pre-write for these situations, and be on hand to transition it into a sale. Tune in for the full breakdown! 

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