Have a Conversation with Your Clients About “Where Do We Go Next?”
Stephanie Allen is in the hot seat this week with two burning questions about retaining clients and how to measure where your leads come from. I have no doubt that you will find something for yourself in our discussion.
Stephanie is the owner of not one, but two companies—Stephanie Allen Consulting, where she is the primary management consultant and The Peaceful Parentpreneur, where she coaches executives on how to get clear on what matters to their family and business.
Stephanie had two questions she wanted coaching on, the first being how to sell your next service to a client you are doing work for before you wrap up the current work project.
I love this question because it is really about what I call the Second Sale Strategy. Listen in to hear how I coach Stephanie on how to:
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Clean up her current service parameters so that there is a defined line of where one service ends and the next service begins
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Ask the right questions to uncover what her client needs next
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Seed her other services into conversation with the client
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Offer the client what she thinks they need next to achieve their big goal without sounding pushy or awkward
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Make selling a natural part of the conversation and NOT leave it to your last interaction with the client
Stephanie’s second coaching question was, “How do I measure where my leads are coming from?” This led to a conversation you won’t want to miss on how to realistically keep track of your leads, what the best lead sources are, and what the real purpose behind writing valuable content for your website and social media channels is. Psst...it probably isn’t what you think!
It is one of my favourite things to dig into a real-life business and find out what the one thing the business owner can do to make a leap forward in reaching their goal is. Is Stephanie’s one thing the same as yours? Tune in to find out!
What’s in This Episode
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How you can make the Second Sale Strategy work for you
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How NOT to make your second sales pitch awkward
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Why knowing your client’s idea of success is key to retention
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What BIG mistake to avoid when a client becomes a friend
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Why paying attention to your clients matters
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How to keep track of where your leads are coming from
What To Do Next
Visit lisalarter.com/e34 for the transcript and all resources from this episode.