Jess makes a deal with Judy, an unhoused senior. Judy will let Jess document her, and Jess will help Judy resolve some of her ongoing life problems. As Jess gets sucked into Judy's crises, the rest of the series starts to slip and Jess’ relationships with her other subjects get messy. Jess starts to doubt the premise of this entire undertaking.

Shocking, Heartbreaking, Transformative is written, hosted and produced by Jess Shane. Sara Nics is the story editor. Sound design, mix/mastering by Michelle Macklem. Production support from Mona Hassan. Cover art is by Justin Broadbent. Jess’s bibliography is available here.

This reporting was supported in part by the International Women’s Media Foundation’s Howard G.Buffett Fund for Women Journalists.

Special thanks to Eleanor McDowall and Chioke I’Anson.

For Radiotopia Presents, Yooree Losordo is the managing producer. Audrey Mardavich is the Executive Producer. It’s a production of PRX’s Radiotopia and part of Radiotopia Presents, a podcast feed that debuts limited-run, artist-owned series from new and original voices.

Learn more about Shocking, Heartbreaking, Transformative at radiotopiapresents.fm and discover more shows from across the Radiotopia network at radiotopia.fm.