A listener contacted the show recently detailing how they have been plagued by poor customer service in recent years.How big of a problem is bad customer service, and should it be a consumer right?Joining Andrea to discuss is Conor Pope, Consumer Affair Correspondent at the Irish Times.

A listener contacted the show recently detailing how they have been plagued by poor customer service in recent years. How big of a problem is bad customer service, and should it be a consumer right? Joining Andrea to discuss is Conor Pope, Consumer Affair Correspondent at the Irish Times.

Should good customer service be a consumer right?

Andrea Gilligan invites callers to have their&nbsp;say on the topics of the day - get in touch by emailing&nbsp;<a target="_blank" rel="noopener noreferrer" href="mailto:lunchtimelive@newstalk.com">lunchtimelive@newstalk.com</a> Listen and subscribe to Lunchtime Live&nbsp;on Apple Podcasts and Spotify. Download, listen and subscribe on the Newstalk App.CONVERSATION THAT COUNTS | Ireland’s national independent talk station for news, sport, analysis and entertainmentListen to Newstalk at&nbsp;<a target="_blank" rel="noopener noreferrer nofollow" href="http://newstalk.com/listenlive">http://newstalk.com/listenlive</a>&nbsp;| Download the GoLoud app now, the new home for Newstalk

Society & Culture

Andrea Gilligan invites callers to have their say on the topics of the day - get in touch by emailing lunchtimelive@newstalk.com Listen and subscribe to Lunchtime Live on Apple Podcasts and Spotify. Download, listen and subscribe on the Newstalk App. CONVERSATION THAT COUNTS | Ireland’s national independent talk station for news, sport, analysis and entertainment Listen to Newstalk at http://newstalk.com/listenlive | Download the GoLoud app now, the new home for Newstalk

Andrea Gilligan invites callers to have their&nbsp;say on the topics of the day - get in touch by emailing&nbsp;<a href="mailto:lunchtimelive@newstalk.com" rel="noopener noreferrer">lunchtimelive@newstalk.com</a> Listen and subscribe to Lunchtime Live&nbsp;on Apple Podcasts and Spotify. Download, listen and subscribe on the Newstalk App.CONVERSATION THAT COUNTS | Ireland’s national independent talk station for news, sport, analysis and entertainmentListen to Newstalk at&nbsp;<a href="http://newstalk.com/listenlive" rel="noopener noreferrer">http://newstalk.com/listenlive</a>&nbsp;| Download the GoLoud app now, the new home for Newstalk

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Should good customer service be a consumer right?

Should good customer service be a consumer right?

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