SMB Community Podcast

Topic 1:  Colloquium: What do we think the permanent changes are to “the workplace” after the pandemic. What percentage will go back? Is hybrid permanent forever? Has the concept of office changed forever from a technology perspective? If yes, was this something we should have seen coming and covid just sped it up? What’s next that we might not have seen coming?

Topic 2: Declaration for the Future of the Internet

Splinternet - China and Russia

https://www.theverge.com/2022/4/28/23046652/declaration-for-the-future-of-the-internet-eu-us-regulation-commitment-announced

And the actual 3-page declaration:

https://www.whitehouse.gov/wp-content/uploads/2022/04/Declaration-for-the-Future-for-the-Internet_Launch-Event-Signing-Version_FINAL.pdf 

Topic 3: Big Tech salaries revealed Ryan

https://www.businessinsider.com/tech-engineer-developer-salary-google-amazon-microsoft-ibm-apple-intel-2021-6 

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Sponsor Memo: SBT Tech Community

This podcast is sponsored by the Small Biz Thoughts Technology Community. 

Check us out at SmallBizThoughts.org

Forms, templates, and checklists are just the start. 

Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere.

Plus, we have weekly live members-only Zoom calls. 

The average member saves more than 200% of their membership cost each year. 

We are totally dedicated to YOUR success. 

Just because you're in business for yourself doesn't mean you have to go it alone.

Join us today at SmallBizThoughts.org

:-)

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Host Karl chats with Bob Coppedge on his book The MSP'S Survival Guide to Co-Managed IT Services

Bob has written the only two books on the topic of Co-Managed IT services and has helped numerous MSP's improve their Co-Managed pratices.

Resources and links: https://Simplex-IT.com

https://CoMITs4MSPs.com

https://www.youtube.com/channel/UCrAQXmClGb2X6GH1WgaNyZA

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Sponsor Memo: SBTTC

This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at www.SmallBizThoughts.org

Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere.

Plus, we have weekly live members-only Zoom calls. The average member saves more than 200% of their membership cost each year. We are totally dedicated to YOUR success.

Just because you're in business for yourself doesn't mean you have to go it alone. Join us today at www.SmallBizThoughts.org

:-)

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Topic 1: Should businesses embrace or avoid social media?

Can we talk about “social media” without focusing too much on Elon?

I think we all love the concept of the Marketplace of Ideas...but the Internet somehow turns that into silos of sewage. 

With Facebook, Twitter, and Reddit, the marketplace allows ignorance and stupidity to win. Maybe they even enhance the ability of misinformation to be taken more seriously than knowledge and wisdom.

Topic 2:

Data breaches happen then nothing.   

https://www.vox.com/the-goods/23031858/data-breach-data-loss-personal-consequences

Topic 3: The evolving “next normal” of employment.

This story will continue evolving for a while. The employee’s market won’t last forever. But some changes will last. Also: One learns a lot of lessons from one’s first job. :-)

Return-to-office is driving Gen Z to quit https://www.businessinsider.com/return-to-office-great-resignation-gen-z-thinking-about-quitting-2022-4 Related articles:  Employers who want to see their offices filled again could see some workers quit. Sixty-four percent of workers around the world said they would think about a new job if they had to go back full-time. The age of the tyrannical boss is over — and managers who don't give employees more freedom will face a talent reckoning https://www.businessinsider.com/tyrannical-bosses-managers-employee-work-from-home-freedom-great-resignation-2022-4 

Sponsor Memo: Acronis 

Are you still relying on a frustrating patchwork of legacy solutions?

Modernize your cybersecurity and data protection with Acronis Cyber Protect Cloud.

It’s a single solution that combines backup, anti-malware, and endpoint protection management.

As an MSP, you can easily improve clients’ security posture, eliminate complexity, and generate more recurring revenue.

Learn more about Acronis Cyber Protect Cloud at Acronis.com.

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Host Karl speaks with Jeffery Ponts.

Jeffery is COO and Co-Founder of Datatel Solutions Inc (www.datatelsolutions.com) which was founded in early 2003. Jeffery has more than 30 years in the telecom business, the past 19 as an entrepreneur.

Jeff and his business partner, Daniel Langton, have grown Datatel Solutions into a national entity. He has more than 30 years of telecom and technology industries experience covering telecom master agency, and software development/integration.

He has spent the vast majority of his career focused on channel development, sales and management. Jeff has held many industry association positions including the President of the Technology Channel Association (TCA), many previous council and community seats with CompTIA, and currently sits on the executive council of Advancing Women in Technology., he also Co-Founded software development, and ISV firm Concordus Applications (www.concordusapps.com) in 2011. Concordus specializes in Integration, IoT, mobile solutions, and financial technologies.

Resources and links:

www.datatelsolutions.com

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Sponsor Memo: PCMatic

PC Matic — Endpoint Security built on a zero trust/default deny foundation Finally - a light weight, simple to deploy & easy to manage approach to application allowlisting.

The perfect compliment to your current security stack. No minimums and no annual contracts.

Find out more about PC Matic by visiting PCMatic.com/MSP today.

:-)

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Topic 1:

Hospital Robots Are Helping Combat a Wave of Nurse Burnout

Moxi and other delivery-focused assistants have become even more critical as the Covid-19 pandemic has pushed health care workers to their limits.

https://www.wired.com/story/moxi-hospital-robot-nurse-burnout-health-care/

Topic 2:

DHS investigators say they foiled cyberattack on undersea internet cable in Hawaii

https://www.cyberscoop.com/undersea-cable-operator-hacked-hawaii/

https://thisishowtheytellmetheworldends.com/

https://www.audible.com/pd/This-Is-How-They-Tell-Me-the-World-Ends-Audiobook/1635577179

Topic 3: 

The DTC model is failing to generate proSts, and founders are rushing to partner with big-box retailers like Target after years of shunning them

https://www.businessinsider.com/dtc-brands-wholesale-partnerships-are-key-on-path-to-profitability-2022-4

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Sponsor Memo:  Egynte is back with their 2022 MSP Summit. Hear what’s new at Egnyte from the Senior Leadership team.

Learn from an open discussion with a panel of your peers. Choose from a variety of sessions with experts, including Tiffani Bova, Chief Growth Evangelist at Salesforce.  

The event is May 12, 2022, Win prizes, network with peers, all in a half day online event.  

Register for free right at engyte.com/mspradio

:-)

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Host Karl chats with Dave Sobel from MSP Radio and The Business of Tech (and the Killing IT podcast).

Dave is regarded as a leading expert on IT and managed services, cloud computing, and virtualization, and is a featured speaker at industry events including Channel Partners, Microsoft Worldwide Partner Conference, IT Nation, SITS London, and as a CompTIA trainer at multiple events, and is often quoted in business and technology publications.

Dave started his career as a consultant to Fortune 500 companies, as well as a product developer and designer. He owned and operated a IT Solution Provider and MSP for over a decade, both acquiring other organizations and eventually being acquired.

Since his MSP experience, he has worked for multiple vendors at such companies as Level Platforms, GFI, LogicNow, and Solarwinds, leading community, event, marketing, and product strategies, as well as several M&A activities.

Resources and links:

MSP Radio: https://www.mspradio.com/

Killing IT Podcast: https://killingit.smallbizthoughts.com

LinkedIn: https://www.linkedin.com/in/davesobel/

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Sponsor Memo: Cisco

Did you know Cisco helps Managed Services Providers directly? Know about the Cisco Partner Program?

Focused on helping partners combine managed services expertise and service creation with innovative Cisco technology and proven go-to-market resources, there's a program option for you.

With provider pricing, MDF, and marketing resources coupled with Cisco's leading technologies inculding Meraki, Duo, and Umbrella, learn more with the link right in the show notes. https://lnkd.in/gsydMya

:-)

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Topic 1: Changing language to avoid censors

https://www.washingtonpost.com/technology/2022/04/08/algospeak-tiktok-le-dollar-bean/

Topic 2:

The rise of the 9pm work hour

https://www.theatlantic.com/newsletters/archive/2022/04/triple-peak-day-work-from-home/629457/

Topic 3: Russian Tech Migrating by the Thousands

Between 50,000 and 70,000 tech workers have already fled Russia, and 70,000 to 100,000 more could leave in April.  With flights to the West canceled, they have wended their way to countries where Russian citizens can still travel visa-free.

https://www.wired.com/story/russian-techies-exodus-ukraine/

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Sponsor Memo: Linode

Linode – a top Infrastructure as a Service provider has resources specifically for helping MSPs explore the alternative cloud.

Discover this growing market: one of the best-kept secrets in building a scalable, thriving, modern Managed Service Provider business.  

Learn about the cloud provider landscape, improving KPIs, security, and more in Linode's free ebook, The MSP's Guide to Modern Cloud Infrastructure, available now.

This resource and more at linode.com/mspradio.    

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Host Karl caught up with three c-level folks from CWell Marketing:

Lane McDowell – CEO /Head of Customer Success at Cwell Marketing

Owned and Operated IT Service Business for 9 years in the Northern IL area. Through trials and tribulations and lots of marketing dollars spent, they were able to crack the code on Intent based marketing for MSPs. After he sold his MSP, he knew he still wanted to work in the MSP space, so he and Shon took their passion for marketing and the process that made us so successful and shared it with the world.

Shon Corwell – From the Atlanta, Ga region. Worked in IT for 13 years and always have done marketing on the side. Lane and I paired up to start our own MSP and learned a lot on the way.

Ryan Baudoin - From New Orleans, Louisiana. Avid traveler and Over 10 years in Sales in the IT industry with Cisco and Meraki before coming on as Director of Sales for CWell Marketing.

These former MSP owners turned marketing gurus finally cracked the code on marketing IT services to the general public.

Resources and links:

cwellmarketing.com

www.linkedin.com/company/cwellmarketing

IG: @cwellmarketing

FB: @cwellmarketing

Sponsor Memo:

Linode – a top Infrastructure as a Service provider has resources specifically for helping MSPs explore the alternative cloud.

Discover this growing market: one of the best-kept secrets in building a scalable, thriving, modern Managed Service Provider business.

Learn about the cloud provider landscape, improving KPIs, security, and more in Linode's free ebook, The MSP's Guide to Modern Cloud Infrastructure, available now.

This resource and more at linode.com/mspradio. :-)

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Topic 1: Without a federal privacy law… what’s our take?

https://www.washingtonpost.com/politics/2022/04/05/fbi-is-spending-millions-social-media-tracking-software/

Keeping up with the Joneses (NSA):  https://www.wired.com/story/inside-the-nsas-secret-tool-for-mapping-your-social-network/

Topic 2: Does Quantum Computing really have a hype problem?    

https://www.technologyreview.com/2022/03/28/1048355/quantum-computing-has-a-hype-problem/

Topic 3: Burrito delivery.. Is here. Or there. 

Finally!

https://www.axios.com/look-up-your-burrito-is-arriving-by-drone-52466d92-13e8-45f9-a699-65ce09bc4baf.html

https://www.axios.com/wing-walgreens-begin-drone-delivery-in-dallas-suburbs-b4a2f9fa-9bf3-4365-ba22-b4c98deab591.html

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Sponsor Memo:

When it comes to delivering cyber security services to your clients, there’s a lot to consider – and even more at stake. Firewalls and antivirus don’t provide enough protection anymore and adding more tools to an already complex tech stack is expensive and difficult to manage.

The Field Effect Partner Momentum Program, together with their award-winning security portfolio, solve these issues by making it easier for MSPs to:

-Deliver complete cyber security protection; -Unlock new revenue streams; -Simplify operations; -And stand out from the competition.

Learn more and connect with the Field Effect team today by visiting: fieldeffect.com/MSPRadio

:-)

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Host Amy speaks with the Zack Fair on web filtering with SafeDNS.

Zack is the Business Development Manager at SafeDNS and an IT enthusiast

SafeDNS breathes to make the internet safer for people all over the world with solutions ranging from AI & ML-powered web filtering, cybersecurity to threat intelligence.

Moreover, SafeDNS strives to create the next generation of safer and more affordable web filtering products.

Resources and links:

www.safedns.com

https://blog.safedns.com/

Did you know that the average MSP spends 10 hours manually inputting accounting data each week?

That time is 120 prospect calls, a month's worth of the Business of Tech, or building an entire lego death star.

Gozynta Mobius can make your life easier through accounting automation.

Automatic sync of invoices, expenses and inventory from ConnectWise Manage into QuickBooks Online in just a single click of a button. With onboarding, direct support, and regular feature releases, Gozynta is a family owned company dedicated to making software suck a little less each day.

Visit us at g-o-z-y-n-t-a dot com

:-)

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