This unchurned conversation takes you behind the scenes of the movement into customer lead growth - Pulse 2022 with Kellie Capote, Chief Customer Officer, Gainsight we discuss:

• Riding the tide and functioning for durable growth
• Factors that ushered appreciation for success 
• Headwins from Heads’ of CS & CCOs’
• Value Realization through crossfunctional alignment fit
• Sneak peek into the Durable- Growth framework

“Organisations might double down Digital-Led Customer Success. Doing customer success with human-led approach along with leaning into technology & automation and find ways to augment what Human-Led CSMs can do but, at scale is going to be one of the key strategies that CS professionals are going to need to figure out. "

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Resources Mentioned In This Episode

• Kellie’s Forbes Article - Why Human-Led And Digital-Led CS Are Not At Odds
• Check out the Pulse conference - https://gainsightpulse.com/pulse-2022/

About Kellie Capote
Kellie is an energetic and results-driven customer success leader with over fifteen years of experience fostering customer relationships and leading customer facing teams. She has a proven track record of increasing account growth, retention and reference-ability through building trusted advisor relationships and driving measurable business outcomes for customers. She is deeply passionate about the philosophy of customer success and it being the growth engine of your organization.

Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin & Twitter.


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👉 Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin.

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