Social Geek

The Franchise News Podcast for Wednesday, September 2, 2020.

In the news this week:​

ADP Franchise Report

Capriotti's, Ashley Morris

Safe From Spread, Ryan Hicks

Assisted Living Locators, Angela Olea

Saladworks, Mark Mears

Jersey Mike's Subs, Rich Hope

Auntie's Anne's, Heather Neary

Duck Donuts, Russ DiGilio

Amazing Lash Studio, Heather Elrod

H&R Block, Julius Lai, Les Whiting

Hand & Stone Massage, John Teza

KFC, John Mays

Potbelly, Adam Noyes

Paul Davis Restoration, Courtney Makris

FOCUS Brands, Dan Gertsacov

Thanks to Benetrends and Social Joey

Jania Bailey, CFE, is the CEO of FranNet, the most respected voice in the franchise consultant industry in North America. Bailey has more than 30 years of experience in the banking and franchise industries. Bailey works closely with the International Franchise Association (IFA). For 6 years, Bailey has served on the IFA Executive Board of Directors and currently serves as Chair of the IFA Membership Committee.  In 2019, Bailey was the recipient of the IFA Bonnie Levine Award for her contributions to the growth of the business; contributions to her community through board positions, volunteer work and activities that promote the professional advancement of women; and her contributions as a mentor to women in franchising. Interviewed by Michelle Rowan, CFE, President of Franchise Business Review and WFC Committee Chair.

Shelly Sun is the CEO and Founder of BrightStar Group Holdings, Inc., the parent company of BrightStar Care® and BrightStar Senior Living & Memory Care.  BrightStar Care® is a premium healthcare staffing company providing the full continuum of care, from homecare to supplemental staffing for corporate clients such as nursing homes and physicians.  Shelly served as the 2017-2018 Chairwoman of the International Franchise Association (IFA), a top 25 association. Shelly worked closely with IFA’s government relations and public policy, media relations and educational programs to protect, enhance and promote franchising and nearly 733,000 franchise establishments that support nearly 7.6 million direct jobs, $674.3 billion of economic output for the U.S. economy and 2.5 percent of the Gross Domestic Product (GDP).  

Shelly was named IFA 2009 Entrepreneur of the Year and is a Certified Franchise Executive. Shelly Sun and BrightStar were featured on CBS’ Undercover Boss. Shelly also published her first book, Grow Smart, Risk Less, where she discusses her journey as an emerging franchisor through amazing growth, lessons learned and game-changing ideas and has a Harvard Business School case study written about BrightStar’s growth story under Sun’s leadership.  Prior to founding BrightStar, Shelly was a Certified Public Accountant and held executive positions with United Airlines, CNA Insurance and BlueCross BlueShield. Shelly was interviewed by Emma Dickison, CFE, CEO and President of Home Helpers Home Care.

It’s Franchise Friday and we’re talking to Heather McLeod, Chief Marketing Officer at Authority Brands.

Heather sees Online Reputation as the new “Lift” medium: if you have strong reviews online, then all other marketing will perform better and consumers will be more likely to convert. Heather shares many great tips on using reviews to gain an advantage over your competitors on Google and other places.

Bonus! Today we have an update on the current Franchise Economy from Tom Epstein at FPN. And we’ll spotlight some Health and Safety best practices from Northeast Color including stories from Footprints Floors and 360° Painting!

Thanks to Social Joey, Franchise Payments Network, POLN8, and Northeast Color.

The Franchise News Podcast for Wednesday, August 26, 2020.

In the news this week:​

Small Business Roundtable, Rhett Buttle, John Standford

International Franchise Association, Robert Cresanti

Franchise Update Media

Capriotti's

Jersey Mike's Subs

Goldfish Swim School

Primrose School

Epcon Franchising

Jamba

Snap Fitness

Woofie's

Edible, Cheikh Mboup

Quaker Steak & Lube, Bruce Lane

Clean Juice, Amanda Hall

Sport Clips, Martin Lee

The Vitamin Shoppe, Laura Coffey

Michael Diamond, The Michaels Companies

Pizza Hut, Charlie Short

Pieology, Adrienne Berkes

Lift Brands, Ty Menzies

Beth Dailey

Authority Brands, Heather McLeod

Thanks to Benetrends and Social Joey

The IFA Women’s Franchise Committe presents:

Her Success: Stories of Female Franchise Leaders

Amy Cheng concentrates her practice in domestic and international commercial transactions, general corporate, and franchise, licensing and distribution law. Representative clients include leaders in the restaurant, retail, fitness and home services industries. With her broad range of experience, Amy essentially acts as general counsel to her clients, collaboratively maturing their businesses from infancy to prominence within their various industries. Amy’s unique combination of corporate and franchise experience provides clients with comprehensive legal services to expand their franchise portfolio. Her experience includes representing private equity in acquiring and selling franchise companies of all sizes and in a myriad of industries. Amy won the Crystal Compass award in 2016. She was interviewed by fellow Crystal Compass award honoree Emma Dickison, CFE, CEO and President of Home Helpers Home Care.

On this Franchise Spotlight, we’re chatting with Derrick Ableman, the Marketing Manager at Northeast Color who shares tips for building a brand inside franchisees' locations.

Derrick shares that branding for franchise systems is an intangible feeling customers have interacting with your business that now needs to include a trust factor.   

Shout outs today to California Tortilla and Rita's!

Thanks to Social Joey and AnswerConnect

The Franchise News Podcast for Wednesday, August 19, 2020.

In the news this week:​

Democratic National Committee

International Franchise Association, Matt Haller

Express Employment Professionals 

FAT Brands, Fat Burger, Johnny Rockets

Andy Wiederhorn

US Small Business Administration

Karen Pence

US Chamber of Commerce

John Francis

QDOBA, Eric Williams

Checkers & Rally's

Lenny Comma

Huddle House, Scott McIntosh

RE/MAX, Amy Lessinger

Dave's Hot Chicken, Jim Bitticks, Shannon Swenson

FranConnect, Andrew Volkmann

Northeast Color, Derrick Abelman

Thanks to Benetrends and Social Joey

It’s Franchise Friday and we’re getting some advice from Mary Ann O’Connell, President of FranWise, and host of the upcoming podcast series, “What’s Your F-ing Business?!” 

MAO says brands who understand their core the best, are faring the best. And, there’s never been a better time for a franchise system to provide value to small business owners. 

Thanks to Social Joey, Better, and VetFran.

The Franchise News Podcast for Wednesday, August 12, 2020.

In the news this week:​

Driven Brands

Self Esteem Brands, Dave Mortensen, Chuck Runyon

Roark Capital Group

Seniors Helping Seniors, Daniel Jan

Kiddie Academy, Greg Helwig

Chicken Salad Chick, Jim Thompson, Tom Carr, Terry McKee

Carrie Evans, Mary Lou Atkins

Buffalo Wild Wings, Rita Patel

Pancheros, Erik Ivey, Saul Muñiz

GYMGUYZ, Stacey Cooper

ServiceMaster, Brett T. Ponton

Domino's, Stu Levy

The Vitamin Shoppe, Muriel F. Gonzalez

Mary Ann O'Connell

​

Thanks to AnswerConnect  and Social Joey