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On today's Holiday Cottage Handbook Podcast, we’re thrilled to be joined by Catherine Ratcliffe, Founder of Lost Together Stays and STR Benefits Consulting.

Catherine has built an impressive career in the short-term rentals industry, combining her expertise in property management with her passion for helping others succeed.  

In this episode, Catherine shares her journey into the STR world, how she’s perfected systems and processes at Lost Together Stays to deliver exceptional guest experiences, and the invaluable insights she offers property managers through STR Benefits Consulting.  

There are sponsor mentions in the episode for Your AirHost, Zeal Tax, Key Data, and HCH Financial Services.

0:00 Episode starts
2:12 Falling into the STR space
7:12 There are no unique situations in property management 
8:30 Getting your systems and processes right 
11:40 The data to consider when buying a short-term rental
14:58 Delivering great guest experiences at Lost Together Stays
17:53 Helping property managers through STR Benefits Consulting
21:39 CanStays
30:20 Regulation is not going away in any aspect 
34:52 Favourite brand
35:47 Individual shout-out
36:36 No. 1 lesson learned

Register for Your Air Success (free event for STR hosts and property managers) in London on Friday 4 April: https://www.holidaycottagehandbook.com/yourairsuccess

Catherine Ratcliffe: https://www.linkedin.com/in/ratcliffecatherine/

Lost Together Stays: https://losttogetherstays.com/

STR Benefits Consulting: https://strbenefitsconsulting.com/

Mention:

Inhaven: https://inhaven.com/

Sponsors:

Your AirHost: https://www.yourairhost.co.uk/

Book a free 15-minute consultation with Zeal Tax to discuss capital allowances: https://calendly.com/hch-zeal

Key Data: https://www.keydatadashboard.com/products/prodata?utm_source=referral&utm_medium=partner&utm_campaign=holiday_cottage_handbook

HCH Financial Services: https://www.hchfs.com/

Holiday Cottage Handbook:

Holiday Cottage Handbook: https://www.holidaycottagehandbook.com/

James Varley: https://www.linkedin.com/in/jdsvarley/

Free downloads:

The Ultimate Guide to Short-Term Rentals: https://www.holidaycottagehandbook.com/2024-e-book

Guest Communication 101 for Direct Bookings: https://www.holidaycottagehandbook.com/hospitable

Direct Booking Checklist: https://www.holidaycottagehandbook.com/hospitable

How to Navigate London's 90-Day Short-Term Rentals Limit: https://www.holidaycottagehandbook.com/your-airhost

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Contact the show: https://www.holidaycottagehandbook.com/contact