Every brand leader dreams of that truly authentic viral social media moment that will juice sales and transform the brand for a new audience. Turns out, if it happens, managing that fleeting moment is a tricky exercise, for which there are no rule books. Trace Rutland, Digital Hub Director at Ocean Spray Cranberries, was the leader in the hot seat when Nathan Apodaca, DoggFace208 on Linkedin, showed up on TikTok with a longboard, some Dreams, and a 64 ounce bottle of Ocean Spray Cran-Raspberry. The rest of the story is now marketing legend, and we’ve got Trace here to talk about it.