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We explore a case where Dr. Elisabeth Potter, a surgeon , decided to pause a surgery to respond to a phone call from UnitedHealthcare. Dr. Potter took to social media to express her frustration and later clarified in a follow-up post that there was a second surgeon in the operating room with her, who watched over the patient as she took the phone call.

UnitedHealthcare have denied Potter's claim that she was forced to step out of the surgery that day to take the call by saying," Let us be clear: any suggestion that UnitedHealthcare asked you to step out of surgery, or that the call was urgent, is false. UnitedHealthcare did not ask - now would it ever expect - a physician to interrupt patient care to return a phone call about a notification error or any other insurance matter."

Join us for a discussion on whether Dr. Potter made a necessary move or was there a lapse in judgment from her.

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