Michelle is a second time guest and clinic owner that received a shocking review which didn’t seem reflective of her clinic that she’s been running for more than 2 decades. She decided to respond to the review in a professional manner which led to a dreaded letter from the college with the words professional misconduct. After the initial shock, she dealt with the scathing allegations and came out relatively unscathed. Listen to Michelle’s story about an unhappy client and her interactions with the college.

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