Systemize Your Success

Steve loves a good flow chart! In fact, he’s pretty psyched about process mapping, brainstorming and digital whiteboards too! In this episode, he explains why mapping your ideas visually can increase efficiency and why it’s an essential skill to master to get the most out of your time and energy.

KEY TAKEAWAYS 

• When you have a multimodal approach to your sharing of information and your learning you are more likely to be reaching the highest number of people in the ‘room’ with you as possible. 
• Use a brainstorming approach to your goal planning. Think of everything that could be a goal and throw it onto a digital whiteboard that is visually accessible to everyone and together it is easier to prioritise those elements.
• Using diagram and flowcharts make it easy to express the complex processes and parts involved in a particular task.
• Marketing planning suits visuals particularly well due to its complicated nature and, in terms of automation, covering all the different eventualities and formats that landing a client can encompass.

BEST MOMENTS 

‘I am a very good visual learner which means that if I picture a diagram, that’s how I learn. That’s true for about 65% of the population.’ 

‘You can do this on a digital board, I know some clients that have teams in an office do this literally on a whiteboard and get post-it notes and do exactly the same thing.’

‘If you can get your team on board, to understand the vision that you have for your company and understand why you ‘park’ certain things and escalate things to a higher priority and you can get that over to them quickly, then they can get on board and start working towards your vision.’

‘Ours is a very simple marketing funnel in the big picture and there are probably about 20 different moving parts and elements to it.’

VALUABLE RESOURCES

Facebook Group: https://www.facebook.com/SystemsAndOutsourcing/ 

LinkedIn: https://www.linkedin.com/company/systemsandoutsourcing/

Website: http://www.systemizeyoursuccess.com 

YouTube: https://www.youtube.com/c/drsteveday 

Find the RIGHT Assistants For Your Business   http://bit.ly/sys-10

ABOUT THE HOST

Steve used to be a slave to his business but when he moved to Sweden in 2015, he was forced to change the way he worked. He switched to running his businesses remotely and after totally nailing this concept he decided to spend his time helping other small business owners do the same. Steve’s been investing in property since 2002, has a degree in Computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing Methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.

Most business owners are overwhelmed because they don't know how to create systems or get the right help.

Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.

Steve has tried four different business banking apps in the last few years trying to find the best for all the requirements of the small business. In this episode he explains which one comes out in front and why. 

KEY TAKEAWAYS 

• The business banking world for small businesses can often be archaic, clunky and backward in its approach and operation.
• HSBC are difficult to get an account with, it can take three months to get one. Metro required visits to the actual bank to set up and Tide was a difficult process to complete. Revolut was by far the simplest to apply for.
• One of the key functionalities you require as a small business is the ability to authorise other people to operate the account. HSBC allows for this but is not ideal. Tide does not even allow for this. Metro facility is long, archaic and difficult and expensive. Revolut was extraordinarily easy.
• Revolut allows for multiple currencies to be managed by giving you the ability to open multiple accounts under the one app. Their charges are less and their exchange rates are better.
• Authorisation is achieved by using biometrics within the Revolut app which speeds things up tremendously and allows for app integration.
• Revolut offers ‘one off’ payment cards. You can create cards which you can send to staff with authorisation for one fixed payment.

BEST MOMENTS 

‘And without a doubt, the winner out of those four, I’m not going to hold you in suspense for the entire of this episode for you to find out what this is, the winner without a shadow of a doubt is Revolut.’

‘They (HSBC) shut down entirely over the COVID period, you could not even apply for an account. It took me three months to open an account.’

‘Its pretty painless. Its not as quick as it could be but its actually not too bad. I did that remotely, I live in Sweden and my member of staff lived in the UK.’

‘Ive got a US dollars account, I’ve got a Euro account, Ive got a British Pounds account.’

VALUABLE RESOURCES

Revolut Referral Link: https://www.revolut.com/referral/stephe34e!JUN1-22-AR

Facebook Group: https://www.facebook.com/SystemsAndOutsourcing/

Website: https://systemsandoutsourcing.com/ 

YouTube: https://www.youtube.com/drsteveday   

The RIGHT Assistants For Your Business by Dr Steve Day  http://bit.ly/sys-10

ABOUT THE HOST

Steve used to be a slave to his business but when he moved to Sweden in 2015, he was forced to change the way he worked. He switched to running his businesses remotely and after totally nailing this concept he decided to spend his time helping other small business owners do the same. Steve’s been investing in property since 2002, has a degree in Computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing Methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.

Most business owners are overwhelmed because they don't know how to create systems or get the right help.

Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money. 

Steve holds a daily meeting with his staff called ‘the daily stand up’. This takes only 3 minutes a person and the resulting benefits are substantial. Having refined and streamlined it to its most efficient functions, Steve shares how this how it can benefit upper business or organization. 

KEY TAKEAWAYS 

• Cycle round each person and ask them a very specific set of questions which will give you confidence that your team is on the right track. This can be a great opportunity to bond with each other and discuss events company wide.
• Knowing your team will allow you to coordinate and facilitate interaction between the various personalities in your working group.
• The questions are ; What challenges did you have yesterday and how did you overcome them? What is your plan for todays work? Do you have any concerns or do you foresee any challenges that you need addressed by anyone in the team?

BEST MOMENTS 

‘We have typically in our meeting 5 or 6 people depending on whose around for the departmental meeting for that particular day. If you have a big organization you might spread this out into a number of departmental meetings.’

‘We’ve had these meetings run into 20 minutes, 40 minutes or an hour in the past. We’ve done everything wrong before we figured out how to do things right.’

‘You can talk about a lot in a minute if you’re very focused on what you want to say. People get good at this and they practice what they are going to say in their heads.’

VALUABLE RESOURCES

Facebook Group: https://www.facebook.com/SystemsAndOutsourcing/ 

Website: https://systemsandoutsourcing.com/ 

YouTube: https://www.youtube.com/drsteveday  

The RIGHT Assistants For Your Business by Dr Steve Day  http://bit.ly/sys-10

ABOUT THE HOST

Steve used to be a slave to his business but when he moved to Sweden in 2015, he was forced to change the way he worked. He switched to running his businesses remotely and after totally nailing this concept he decided to spend his time helping other small business owners do the same. Steve’s been investing in property since 2002, has a degree in Computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing Methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.

Most business owners are overwhelmed because they don't know how to create systems or get the right help.

Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.

Key Performance Indicators are measurables within a business that can be used to assess the current position of an organization. Steve chats to Georges Verdis about the essential nature and collation of KPI’s, which to use and how to interpret them. 

KEY TAKEAWAYS 

• Georges is a busy London estate agent who has managed to systemize his work with the help of Steve.
• For Georges KPIs are completed tasks applied at the beginning of the week, reviewed at the end. His KPI’s are based on the core of his business, which is acquiring clients.
• Georges addresses the state of the KPI’s in his daily meeting so everyone knows what has been achieved.

BEST MOMENTS 

‘In all the good books they talk about them. Whatever book, any good book on business talk about KPI’s, KRA’s and all the rest of it.’ - Steve

‘I refer to them as a score card, and the reason why I refer to them as a score card is just to have a reflection back on the business. On Friday for example, did we win the week or did we lose the week?’ - Georges 

‘It’s all about new business. Truth of the matter is that you cannot have that literally across all areas of your business, from a maintenance perspective, you know, the people that are literally looking after the team from a customer delivery perspective.’ - Georges

VALUABLE RESOURCES

Facebook Group: https://www.facebook.com/SystemsAndOutsourcing/ 

Website: https://systemsandoutsourcing.com/ 

YouTube: https://www.youtube.com/drsteveday   

The RIGHT Assistants For Your Business by Dr Steve Day  http://bit.ly/sys-10

ABOUT THE HOST

Steve used to be a slave to his business but when he moved to Sweden in 2015, he was forced to change the way he worked. He switched to running his businesses remotely and after totally nailing this concept he decided to spend his time helping other small business owners do the same. Steve’s been investing in property since 2002, has a degree in Computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing Methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.

Most business owners are overwhelmed because they don't know how to create systems or get the right help.

Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.

Steve interviews John Jonas, founder of onlinejobs.ph, which is a Philippines based job board providing virtual assistants to businesses internationally. It is a simple recruitment process that enables the user to source suitable and skilled workers and for job seekers from the Philippines to find the right online employment. He also teaches how to hire Virtual Assistants and how to make the system work well for your outsourcing.

KEY TAKEAWAYS 

• The culture of the Philippines is honesty, loyalty, good technology and internet access, low salaries, good English language skills, they appreciate the good working conditions offered by working at home and are glad to work for foreign bosses.
• To get the right assistant for you John recommends checking out Www.OneVAAway.com. It is a comprehensive guide to getting the right VA for you. 
• Define correctly the role that you want to hire for. 
• Hire someone for a job that you already know how to do that you can teach to someone else. Search for the skill and find out how much you have to pay and if the skills exist to fulfill your role. 
• When you get your applicants you will find that if you have advertised for a general position, like a VA, you will get hundreds of applicants. If you don’t feel free to contact possible recruits.
• Use email to get an initial interview going. In this way you can bypass the initial shyness common amongst the people of the Philippines.
• The amount and the quality of training and feedback is important. Its part of the culture to expect on the job training. They see it as their boss investing in them. Also, they require regular feedback on their work.
• Software like Snagit can help you provide feedback easily as it records your screen and video of you so you can communicate not only training but notes, corrections and congratulations on your VA’s work.
• Building trust is essential with your VA’s so you can recognise and communicate with them on what is occurring in their lives so you understand any potential problems.

BEST MOMENTS 

‘We also advocate the Philippines as a great place but I wanna hear it from you. What is it about the Philippines particularly that you think makes it a great place for people in The States or U.K or Europe or whatever to actually hire people from?’ - Steve  

‘In the Philippines they look up to foreign bosses as opposed to other cultures where like “oh, my stupid American boss”, you know?’ – John

‘Hope fully you’re gonna work with this person for the next 15 years. I didn’t say this already but the first person I ever hired in the Philippines in 2005 still works for me today.’ – John

‘If I send them an email today and they respond in 4 or 6 or 10 hours that’s great. If it takes them 2 or 3 days to respond, well, the chances of them taking 2 or 3 days to respond after I’ve hired them, it’s high, and that doesn’t work for me.’ – John

‘I hate meetings. I despise meetings. So in this they get to hear my voice and sometimes they get to see me because I’ll include myself in the corner of it which is super easy. And that builds trust, just them hearing my voice and getting to know my personality.’ – John

‘If you don’t do that, if you don’t build that trust that we were talking about before and give people a platform and understand that this is a human being like your saying, they have just the same problems that we have.’ - Steve

ABOUT THE GUEST

John has helped thousands of entrepreneurs succeed in their business by doing outsourcing differently. He created and runs OnlineJobs.ph, the largest website for finding Filipino virtual workers, with almost 2,000,000 Filipino resumes and over 300,000 employers from around the world using it. He works about 17 hours per week, choosing to spend his time with his family rather than working

GUEST RESOURCES

For your recruiting needs ; 

www.onlinejobs.ph

Putting together an ad?;

www.VAJobPostTemplates.com

Guidance on how to source your new VA? ;

Www.OneVAAway.com

VALUABLE RESOURCES

Facebook Group: https://www.facebook.com/SystemsAndOutsourcing/ 

Website: https://systemsandoutsourcing.com/welcome-1 

YouTube: https://www.youtube.com/c/drsteveday   

The RIGHT Assistants For Your Business by Dr Steve Day  http://bit.ly/sys-10

ABOUT THE HOST

Steve used to be a slave to his business but when he moved to Sweden in 2015, he was forced to change the way he worked. He switched to running his businesses remotely and after totally nailing this concept he decided to spend his time helping other small business owners do the same. Steve’s been investing in property since 2002, has a degree in Computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing Methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.

Most business owners are overwhelmed because they don't know how to create systems or get the right help.

Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.

Why do some business owners make such a success of systemization, while others fail to grasp the opportunity to free themselves and create the life that they dream of? What are the differences between these two types of people?  

KEY TAKEAWAYS 

• A reason for failure is when a single leader of a business is loathe to take that first step and hire an assistant. They may also fail to hire the right type of person for their needs. Hire a dedicated staff member for documentation.
• Some people aren’t convinced by the systemization model so, when they hit a barrier, they revert to old ways of working.
• Existing staff sometimes feel that if they notate their tasks in a way that can be completed by anyone, that they are no longer going to be necessary. 
• The best way to sell to someone is to believe in it 100%. This is how you can see systemization past the early stages, buying being convinced of its efficacy.
• To facilitate the effective adoption of the systems needed to automate, Steve’s company hire a staff member familiar with the systemization model and also with the software and applications involved. 
• Experience the benefits of systemization yourself. Hire your systems creator, record your task and get them to document it. You then have an example of how much quicker and easier your job is, to demonstrate to your existing staff. Show them how their mundane tasks can be offloaded from them and they can spend more time doing what they like. 

BEST MOMENTS 

‘Its overcoming these challenges for our clients and obviously for myself as well over the years, that I think I’ve got a pretty good picture now about what the key things are that actually make the biggest differences between someone being successful or not.’

‘Whatever it is that comes along, in the hundreds of different possible obstacles that you’ll be hit with while you go through this journey, if you haven’t totally convinced yourself that the Holy Grail of business is to systemize then you will give it up and you will go back to your old ways.’

‘Any idea you’re trying to sell to somebody, if you don’t believe it yourself, you won’t sell it.’

‘The ones that find the path the easiest are like me, the ones with no staff so anyone coming in can just come into this new world of systems.’

‘If someone can step in help while they’re away because their works been documented that person wont come back to chaos.’ 

VALUABLE RESOURCES

Facebook Group: https://www.facebook.com/SystemsAndOutsourcing/ 

Website: https://systemsandoutsourcing.com/welcome-1 

YouTube: https://www.youtube.com/c/drsteveday   

The RIGHT Assistants For Your Business by Dr Steve Day  http://bit.ly/sys-10

ABOUT THE HOST

Steve used to be a slave to his business but when he moved to Sweden in 2015, he was forced to change the way he worked. He switched to running his businesses remotely and after totally nailing this concept he decided to spend his time helping other small business owners do the same. Steve’s been investing in property since 2002, has a degree in Computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing Methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.

Most business owners are overwhelmed because they don't know how to create systems or get the right help.

Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money. 

Steve interviews Stephen Somers who is cofounder, with his business partner Robert Rickey, of  a business consultancy called Marketplace Superheroes. Alongside his team he helps people sell branded products on Amazon effectively and profitably. Stephen began his company after selling products in Amazon for several years, and after meeting Robert and working together they created Marketplace Superheroes.

Stephen has now turned his attention to ways to increase a companies clients lifetime value through his new company Grow My Reach. Steve and Stephen discuss how Grow My Reach helps its clients market their training platforms to a wider audience and maintains that client relationship at a higher level.    

KEY TAKEAWAYS 

• There is a massive need for those with online courses and coaching platforms who do not know how to market themselves. There is a gap in the market for someone to teach the business community to enact one of its guiding principles, selling to your existing clients more frequently. 
• After running Marketplace Superheroes successfully and being mentored by Jay Abraham, a world leading executive, conference speaker and author, Stephen and Robert created a process called ‘Perpetual Launch’.
• Stephen analyses a businesses current relationship building systems with its clients and advises them on significant improvements.
• Stephen produces a show called “The Wednesday Wealth Show” as a facebook live with his partner Robert, which tackles half a dozen points around a common question amongst business owners.
• The ‘Perpetual Launch’ is the idea of producing constant campaigns for your existing clients that offer them value and contents that keeps their attention and encourages their purchases. 

BEST MOMENTS 

‘One of my big passions is talking about this sort of stuff, like, how do you grow a company? Really, the big thing is, how do you build, what they call, a back end in a company?’ – Stephen

‘I was particularly excited about this interview because the type of client that you aim your business at is me, is what we do. As in, I am a coach and, in inverted commas, expert, and I sell my services in terms of courses, knowledge, expertise and training.’ - Steve 

‘What are the typical obstacles people face when implementing your days process?’ – Stephen

’How do we make it that we re taking as much as the risk as possible off the shoulders of our clients?’ – Stephen

‘We even sign agreements and things like that to say “look its in writing now, if this doesn’t happen”, you know, stuff like that.’ - Stephen

GUEST RESOURCES

Grow My Reach

https://growmyreach.com/gift

Marketplace Superheroes

https://home.marketplacesuperheroes.com/

LinkedIn

https://ie.linkedin.com/in/somersstephen

ABOUT THE GUEST

Over the past 10 years, Stephen has  built his own 8 figure Amazon business and has generated over $12 M from physical product sales. Having built his business from scratch with no outside funding, he is now on a mission to help millions of people do the same through his coaching and training program. This Marketplace Superheroes educational program teaches individuals the full potential of their exclusive products and brand within the low-competition and high-profitability margin.

Stephen has now turned his attention to maximising existing lifetime client value through his new organisation Grow My Reach which aims to provide coaches and online course providers with a cogent system to increase their marketing to their clients.

VALUABLE RESOURCES

Facebook Group: https://www.facebook.com/SystemsAndOutsourcing/ 

Website: https://systemsandoutsourcing.com/welcome-1 

YouTube: https://www.youtube.com/c/drsteveday   

The RIGHT Assistants For Your Business by Dr Steve Day  http://bit.ly/sys-10

ABOUT THE HOST

Steve used to be a slave to his business but when he moved to Sweden in 2015, he was forced to change the way he worked. He switched to running his businesses remotely and after totally nailing this concept he decided to spend his time helping other small business owners do the same. Steve’s been investing in property since 2002, has a degree in Computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing Methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.

Most business owners are overwhelmed because they don't know how to create systems or get the right help.

Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money. 

If you have a focused and productive meeting at regular intervals you can ensure that throughout the intervening period your necessary contact with your team will be kept to an efficient minimum. However, meetings can be complete time drains with never ending debating and arguing that can suck the energy and enthusiasm out of everybody present if they are executed badly. Steve’s here to tell you how to avoid this and get it right.

KEY TAKEAWAYS 

• When setting up a regular meeting stick to the same time and the same invite list and also the same agenda. In this way your team knows that their question will be addressed at the regular appropriate time. 
• Be very clear on the length of the meeting and stick to it. This gives people confidence that they can fit the meeting in and it’s not going to overrun and leave them short of time. 
• At your first meeting, brainstorm on everything that is going on in your business that’s warrants a discussion or solution. You can then rationalise all that into grouping by subject or department, time required or urgency.
• You can then create specific goals from this list for each quarter. Anything that does not pertain to the goals on the list you can leave for the next quarter.  
• You may decide that once your list is complete, not all staff need to be present at the meeting for the issues that do not pertain to their function.
• Before the meeting starts, a quick session is completed to go through any issues that have been voiced during the week and prioritise them. This is done in case time runs out. Then there is an update stage, an information sharing stage to keep everyone informed of relevant information and celebrate good news. The next stage is the KPI review where all the team claim the items on the list that they are responsible for and what progress they have made. Then a goal review is undertaken that any tasks that are being progressed are in line with the company goals. Next is a to do list review, then a issues and questions section then penultimately, this weeks to do list is decided and assigned.
• The final task is each team member rates the meeting to ensure its ongoing effectiveness. Five stars are awarded based on 1 star each for ; Did the meeting start and finish on time? Was everyone relevant present? Was the agenda covered? Was the schedule kept to? Were there any unnecessary tangents or subject overruns? 

BEST MOMENTS 

‘We got to a point in our business a few years ago where all our meetings was just taking over and I never felt like we got anything done in those meetings.’ 

‘Because there is a bit of a delay between them actually asking a question and getting them answered they’ll often go and figure stuff out for themselves in the meantime.’

‘The idea is that this list of issues, that you’ve got because everybody has been involved in creating, that there is now buy in with everybody who was in that meeting.’

‘What you end up doing is after that initial brainstorm, and maybe there is seventy things on that list to begin with, you group them together so you’ve got forty odd, you choose the top five to seven, and there’s another ten that’s sort of connected, and everything else gets parked.’ 

‘We actually created a KPI for me. I have to be named and shamed if I have delays and have overdue tasks in my inbox and that’s great, it motivates me to do it.’

‘Everybody at the end goes round and gives their score. It then means we are being held accountable as a group to actually turn up on time, do what we promised we were gonna do, stick to the agenda, make sure we actually cover the stuff on the issues list and move the business forward.’

VALUABLE RESOURCES

Facebook Group: https://www.facebook.com/SystemsAndOutsourcing/ 

Website: https://systemsandoutsourcing.com/welcome-1 

YouTube: https://www.youtube.com/c/drsteveday   

The RIGHT Assistants For Your Business by Dr Steve Day  http://bit.ly/sys-10

ABOUT THE HOST

Steve used to be a slave to his business but when he moved to Sweden in 2015, he was forced to change the way he worked. He switched to running his businesses remotely and after totally nailing this concept he decided to spend his time helping other small business owners do the same. Steve’s been investing in property since 2002, has a degree in Computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing Methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.

Most business owners are overwhelmed because they don't know how to create systems or get the right help.

Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money. 

In this episode Steve talks to fitness expert Joe McNee about how he helps other people with client based small businesses like personal trainers, coaches and driving schools to automate their on boarding and client progress processes. He is a schoolteacher and fitness coach and has three children, and this left him without enough hours in the day so he has utilised systems, apps and software to reclaim precious time back from laborious manual procedures and processes. His methods were so successful that he now shares them with others through his business Fitlogic Systems.

KEY TAKEAWAYS 

• Joe can aid any business with regular repeated tasks. Anything that requires information transfer can be automated.
• Fitlogic Systems trace and standardise the client journey from the very beginning to identify what happens on initial contact, centralising client data, tracking sign up progress or client follow up. This centralised data is then used to trigger automations during this and future processes.
• Joe gets his clients to identify repetitive tasks which, when looked at as a group task, become clear that they are taking up too much time and detracting from the business owners original function and purpose for starting the business in the first place. 
• Apps like Mailchimp can be used to automate email tasks. Stripe can be used to automate payment processing.
• After the on boarding process, the service delivery can be automated to keep track of the clients progress via automated emails that can provide you with feedback from the client.  
• Systemizing can also mean outsourcing tasks to allow you to concentrate on your most valued function in the business. 

BEST MOMENTS 

‘I just started talking to my network of people online and more and more people were asking me to do it for them and then this grew into a viable legitimate business where I automate the marketing, onboarding and delivery of coaching programs for personal trainers.’ – Joe

‘The stuff you teach, the stuff you help people do is not just applicable to gyms and coaches is it? It’s applicable to any type of business.’ – Steve

‘I would ask probing questions. So, what happens when they message you? What do you do? Do you book a call with them? How do you do that?’ – Joe

‘The next thing is getting them over the mindset of “personal training needs to be personal”. They may personally send an email, but it’s not a personal email because it’s just copy and pasted off their notes, but because they’ve personally sent it it ‘feels’ personal. Get them onto that mindset of people signing up for personal coaching, not personal information passing.’ – Joe  

‘Then it comes into what I call service delivery. The emails that they’re going to get throughout the time they’re working with you. The biggest one is a recurrent email once a week or once a month for them to feedback to you so that you can continually evaluate their progress.’ - Joe

GUEST RESOURCES

► Instagram - @joe_fitlogic_systems

► Personal Facebook - https://www.facebook.com/joe.mcnee.75

► FB page - https://www.facebook.com/Fitlogicsystems/

► Fitlogic Systems - https://fitlogicsystems.kartra.com/page/automateyouronboarding1

VALUABLE RESOURCES

Facebook Group: https://www.facebook.com/SystemsAndOutsourcing/ 

Website: https://systemsandoutsourcing.com/welcome-1 

YouTube: https://www.youtube.com/c/drsteveday   

The RIGHT Assistants For Your Business by Dr Steve Day  http://bit.ly/sys-10

ABOUT THE HOST

Steve used to be a slave to his business but when he moved to Sweden in 2015, he was forced to change the way he worked. He switched to running his businesses remotely and after totally nailing this concept he decided to spend his time helping other small business owners do the same. Steve’s been investing in property since 2002, has a degree in Computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing Methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.

Most business owners are overwhelmed because they don't know how to create systems or get the right help.

Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money. 

When employing a Virtual Assistant how much should you pay them and do you have any other responsibilities towards them? What is the best way to structure reward and praise? Sometimes in the world of VA’s the rules and regulations can be a little unclear so Steve is here to summarise what you should be putting in place to pay and support your team and fulfil your obligations as an employer. 

KEY TAKEAWAYS 

• Sometimes the payment that people ask for in other countries can seem low. However, if you pay them the normal wage for your country, you may be significantly overpaying them in relation to the economy where they live.
• Bear in mind that VAs will be paying all their own taxes so you need to bear that in mind when deciding how much you are going to pay them.
• When advertising a job ask the applicant what they expect to receive then you can eliminate them based on your range you are deciding to pay.
• You can hire at a lower rate if you recruit at a base level and train the employee up in your specific systems. You can then give pay increases as their skills improve in line with your company policy. 
• You can give bonuses based on performance or provide payments like Christmas bonuses. Paid time off can also decrease burnout. 
• Health insurance, depending on the country, can be a good incentive for employees.

BEST MOMENTS 

‘We’ve learnt a lot in all of those experiences and a lot about how to bring people on board, how to pay them what they are worth so they feel they are getting good bang for their buck in terms of the time that they actually give to you, and that you’re getting good return on your investment for the amount you pay them relative to where they live.’  

‘The way that I chose to go was to pay people a good wage, above the average based on the country that the person lives in.’ 

‘We are looking for people who have the aptitude and the ability to learn and progress and that’s why most of the people we start at general assistant level.’ 

‘We actually reward people in terms of their appraisal if they are the type of person who brings solutions rather than bringing problems.’

‘I used to have staff, they just work and work and work and never ask for a day off. Then you realize the reason they’re not asking for a day off is they don’t want to lose their wage. So we actually force people to take time off.’ 

VALUABLE RESOURCES

Facebook Group: https://www.facebook.com/SystemsAndOutsourcing/ 

Website: https://systemsandoutsourcing.com/welcome-1 

YouTube: https://www.youtube.com/c/drsteveday   

The RIGHT Assistants For Your Business by Dr Steve Day  http://bit.ly/sys-10

ABOUT THE HOST

Steve used to be a slave to his business but when he moved to Sweden in 2015, he was forced to change the way he worked. He switched to running his businesses remotely and after totally nailing this concept he decided to spend his time helping other small business owners do the same. Steve’s been investing in property since 2002, has a degree in Computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing Methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.

Most business owners are overwhelmed because they don't know how to create systems or get the right help.

Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.