Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.

Today, Chuck Hartle shares insights from his seminars, revealing the "University of Hard Knocks" every parts manager seems to graduate from. We discuss how perfectionist tendencies and the need for control can both help and hinder a parts manager's effectiveness.

We'll delve into the nitty-gritty of inventory control, specifically focusing on properly receiving and selling out parts, and the complexities of special order processes. Chuck provides practical solutions, like involving a Business Development Center (BDC) or dedicated warranty clerks to manage customer follow-ups.

Finally, we address the intricacies of stock replenishment programs and the controversial topic of posting lost sales, presenting simplified strategies to avoid unnecessary inventory bloating.

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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 ⁠www.partsedge.com⁠.

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Takeaways

1. Keep managers learning through ongoing education.

2. Build focused team for customer orders.

3. Record lost sales accurately and carefully.

Quote

“Good special order process goes a long way in starting to help inventory control and mismanaged inventories.” - Chuck Hartle

Connect:

Chuck Hartle

LinkedIn: ⁠www.linkedin.com/in/chuck-hartle-1923ab14⁠

Website: ⁠www.partsedge.com⁠

Kaylee Felio

LinkedIn: ⁠www.linkedin.com/in/gotopartsgirl⁠Website: ⁠www.partsedge.com