Timothy, Put The Kettel On, part of the Talking Hospitality podcast series, highlights this fascinating conversation with Lynne Maltman, who shares her inspiring journey to becoming completely alcohol-free.

Lynne discusses the challenges she faced in the hospitality industry, where drinking is often the norm, and how she ultimately decided to take control of her relationship with alcohol.

Lynne reflects on her early drinking years, the pressures she faced in social settings, and how her career in alcohol marketing shaped her relationship with drinking. This candid exploration reveals the nuances of how drinking culture can influence personal choices and well-being, offering listeners relatable insights that challenge the stigma around sobriety.

Lynne's story takes a poignant turn as she recounts the weekend that prompted her to stop drinking—an experience that highlighted her growing discomfort with alcohol's role in her life. This pivotal moment led her to participate in the One Year No Beer challenge, which not only provided a framework for her sobriety but also fostered a sense of community among participants.

Throughout the episode, Lynne shares the myriad benefits she has experienced since embracing sobriety, including improved mental clarity, energy, and overall health.

The conversation also touches on the importance of creating supportive environments for people who choose to abstain from alcohol, emphasising that sobriety should not be viewed as a limitation but rather as a path to greater fulfillment.

Through her participation in the One Year No Beer movement, she discovered numerous benefits, including mental clarity, improved health, and significant savings.

Takeaways:

• This episode emphasizes the importance of understanding one's relationship with alcohol, especially in the hospitality industry.
• Lynne Maltzman's inspiring story showcases how taking a break from alcohol can lead to significant personal growth.
• Employers in hospitality should promote responsible drinking and encourage the exploration of alcohol-free alternatives.
• The benefits of abstaining from alcohol include improved mental clarity, better sleep quality, and overall health.
• Lynne suggests that society often pressures individuals to drink, highlighting the need for a cultural shift.
• Resources such as 'One Year No Beer' provide valuable support for those seeking to reduce or quit drinking.

Timothy R Andrews and Sarah Kettel discuss with Lynne Maltman some top tips on how to regain your confidence and advice on where to go if you're struggling with your relationship with alcohol.

Further Resources:

• For more insights, visit the Talking Hospitality Blog: https://www.talkinghospitality.com/blog/
• For courses on Hospitality and the subjects discussed visit: https://www.educatinghospitality.co.uk/

For more info on One Year No Beer, visit: https://www.oneyearnobeer.com/

You might also be interested in this episode feat Michele Righini , founder of We Recover Loudly podcast.

Support Material mentioned:

Alcohol Explained https://www.alcoholexplained.com/

Kick The Drink Easily https://joinclubsoda.com/product/kick-the-drink-easily-by-jason-vale/

The Unexpected Joy of Being Sober https://unexpectedjoy.co.uk/

This Naked Mind https://thisnakedmind.com/

Drink Coach https://drinkcoach.org.uk/

Alcohol Free Alternatives:

https://www.stryyk.com/

https://alcoholchange.org.uk/help-and-support/cut-down/low-and-no-alcohol-reviews

Editing & Visuals by: Timothy R Andrews

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

And guest appearance by Bert the Cat

Paul Cook's insights into the events industry provide a thought-provoking overview of how the pandemic has reshaped the landscape of hospitality and event planning.

The conversation details the severe disruptions faced by professionals in the field, as many found themselves grappling with the sudden cessation of in-person gatherings.

About The Episode:

Guest Paul Cook discusses the immediate effects of COVID-19 on the events sector, highlighting the anxiety and uncertainty that permeated the industry as workers were forced to reassess their roles and adapt to a new reality.

He articulates how the surge in virtual events has created both opportunities and challenges, particularly for those who struggled to transition to digital platforms.

Throughout the episode, Paul shares his expertise on hybrid events, explaining how they combine the benefits of in-person interactions with the accessibility of virtual participation.

He emphasises that while hybrid events can offer a more inclusive experience, they also require careful planning and distinct programming to cater to both in-person and virtual audiences effectively.

The discussion is enriched by Paul's reflections on the value of education and training, as he encourages students and new professionals entering the industry to embrace digital literacy and innovative thinking.

As the episode unfolds, listeners are reminded of the hospitality industry's inherent ability to adapt and evolve, marking a promising path forward as the world gradually returns to live events.

Takeaways:

• The COVID-19 pandemic has profoundly impacted the events industry, leading to significant job loss and anxiety.
• Virtual events have surged in popularity, forcing many professionals to adapt their skills quickly.
• Hybrid events are the future, offering both in-person and virtual experiences for attendees.
• Students are eager to enter the events industry, demonstrating resilience and adaptability despite challenges.
• Innovation has emerged as a vital response in the hospitality and events sectors during this crisis.
• Professionals in events are diversifying their skills to remain relevant in a changing landscape.

Further Resources:

Free Blogs on Technology & Hospitality

• For more episodes and insights, visit the Talking Hospitality Blog: https://www.talkinghospitality.com/blog/
• For courses on Hospitality and the subjects discussed visit: https://www.educatinghospitality.co.uk/

For more info on hybrid events, visit: https://hybrideventcentre.com/

If you're an events student or are thinking of working in events, visit: http://lessonsfromamountain.com/

For more information on our guest, visit: http://paulcook.co.uk/

Additional Episode Info:

Editing & Visuals by: Timothy R Andrews

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

And guest appearance by Bert the Cat

8.4 million people within the UK are struggling to put food on the table. This figure is likely to go up in the wake of the Coronavirus pandemic.

Open Kitchens have been opening up kitchens across the UK to ensure food could reach families, communities and people who have been isolated and devasted by the Coronavirus and subsequent lockdowns.

Find out what Vicky McClure, Penny Lancaster, Hilton Hotels and 12,000 school children have in common.

In this episode co-hosts Sarah Kettel and Timothy R Andrews speak with Lisa Carey from Open Kitchens.

About The Episode:

The conversation with Lisa Carey, who leads onboarding at Open Kitchens, unveils a heartfelt narrative of community-driven efforts to combat food insecurity in the UK. As the pandemic exposed critical vulnerabilities within the hospitality industry, Open Kitchens emerged as a beacon of hope, uniting restaurants to provide nutritious meals for those struggling to afford food.

Lisa's insights highlight the stark reality of food poverty, with statistics revealing that 8.4 million people in the UK face challenges in accessing adequate nutrition, particularly children. This episode dives deep into the operational framework of Open Kitchens, illustrating how they leverage local restaurants to produce meals at a fraction of the cost, thus making meaningful contributions to their communities.

Listeners gain a rich understanding of how the initiative operates, including the crowdfunding model that allows kitchens to solicit donations to cover meal preparation costs. Lisa shares inspiring stories from those who have benefited from the initiative, such as Bill, who had been living on meager meals until Open Kitchens provided him with wholesome, ready-to-eat options.

The episode also discusses the collaborative efforts with celebrities like Vicky McClure and Penny Lancaster, whose involvement not only raises awareness but also galvanises support from the broader community. This celebrity endorsement has proven vital in attracting volunteers and donations, enhancing the program's reach and impact.

As the podcast unfolds, Timothy and Sarah engage Lisa in a discussion about the evolving landscape of community support post-pandemic. They explore how attitudes toward food security have shifted, encouraging a collective action mindset among individuals and businesses alike.

The narrative weaves in themes of resilience, hope, and the fundamental human connection that drives these initiatives.

For anyone interested in social responsibility, the hospitality sector, or community engagement, this episode resonates with powerful messages of collaboration and the transformative potential of coming together to support those in need.

Takeaways:

• Open Kitchens is a national initiative that connects restaurants with communities to address food insecurity.
• The collaboration between restaurants and local communities has raised over £340,000 for meals.
• Celebrity endorsements, like those from Vicky McClure, significantly amplify the reach of community initiatives.
• The pandemic highlighted the critical need for nutritious meals for vulnerable populations in the UK.
• Open Kitchens provides a structured platform for restaurants to crowdfund meal production costs effectively.
• The initiative has expanded its reach from Nottingham to various cities, including London and Cardiff.

More Resources:

• For more episodes and insights, visit the Talking Hospitality Blog: https://www.talkinghospitality.com/blog/
• For courses on Hospitality and the subjects discussed visit: https://www.educatinghospitality.co.uk/

For more info on Open Kitchens: https://openkitchens.co.uk/

Ways you can help: https://openkitchens.co.uk/help

Episode Additional Info:

Editing & Visuals by: Timothy R Andrews

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

This podcast episode features a discussion with Jeremy Gibson, the marketing director of Hospitality Action, a charity that supports the hospitality industry.

A compelling exploration of the hospitality industry's current landscape unfolds in this enlightening podcast episode.

Timothy R. Andrews, Sarah Kettel and Jeremy Gibson discuss the evolution of Hospitality Action amidst the ongoing challenges posed by the COVID-19 pandemic, shining a light on the charity's pivotal role in providing aid to those in need.

The conversation begins with an overview of the charity's long history and its mission to be a lifeline for hospitality workers experiencing hardship.

Gibson shares poignant anecdotes about the significant increase in calls for help, revealing the stark reality many face when their livelihoods are threatened.

The discussion transitions into the specifics of the charity's programs, such as the Employee Assistance Program, which aims to support mental health and well-being. Gibson emphasizes the critical importance of breaking the stigma surrounding mental health issues and how Hospitality Action is leading the charge in fostering a culture of openness and support.

The episode encourages listeners to contribute to the cause and help build a more resilient hospitality community.

Hospitality Action was established in 1837 and has since offered vital assistance to all who work, or have worked within hospitality in the UK.

Since that time it has helped support chefs, waiters, housekeepers, managers, concierges, receptionists and kitchen porters, sommeliers, bartenders, catering assistants and cooks across the UK. As the impact of covid-19 ravages through the Hospitality sector, never has there been such a need for Hospitality Action as there is now.

Takeaways:

• Hospitality Action provides crucial support and mental health resources for the hospitality industry.
• The COVID-19 pandemic has significantly impacted mental health and job security in hospitality.
• Jeremy Gibson emphasizes the need for Employee Assistance Programs to support workers' mental health.
• Innovative fundraising efforts like 'Invisible Chips' help sustain Hospitality Action during tough times.
• Collaboration between mental health organizations is essential to support the hospitality workforce effectively.

Find out how buying a portion of Invisible Chips can make a huge difference to someones life at www.invisiblechips.org.uk.

Further Resources

If you need financial assistance and counselling services go to www.hospitalityaction.org.uk now!

Free Blogs You May Find Useful: Mental Health

Courses on Mental Health

More Episodes on Mental Health

Episode Info:

Editing & Visuals by: Timothy R Andrews

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

Part 3 of 3 in a mini series reflecting on Mental Health in hospitality during the height of the Covid-19 pandemic.

This podcast delves deeply into the critical topic of mental health, specifically focusing on recognising the signs of anxiety and depression, as well as practical tips for prevention.

Susan Grandfield, a Mind Coach, shares valuable insights on how individuals can tune into their bodies and notice changes in their mental well-being.

About The Episode:

Talking Hospitality tackles an essential topic affecting countless individuals: mental health in the hospitality industry.

In a heartfelt discussion with Susan Grandfield, a mind coach, the episode explores how to identify signs of mental distress, such as anxiety and depression.

Grandfield outlines the subjective nature of these experiences, noting that while some individuals may have a predisposition to worry, a shift towards negative thinking can signal deeper issues.

She encourages listeners to tune into their physical sensations, which often reflect underlying emotional states, emphasizing that our bodies can provide critical insights into our mental health.

This is the final chapter in our 3 part miniseries focusing on mental health in hospitality.

This episode focuses on how to recognise the signs that you or your colleague are suffering from mental health issues such as depression or anxiety.

Mental Health can be a difficult topic.

If you are struggling, please contact the following immediately:

Hospitality Action https://www.hospitalityaction.org.uk/get-help/

T: 0808 802 0282 (24 hours a day, 7 days a week)

Samaritans https://www.samaritans.org/

T: 116 123

We also have a number of blogs you can access to find out more on what to do if you, or a colleague or friend, is suffering. Visit here.

We also have a range of podcast episodes tackling the subject, so please check them out here.

We also offer courses designed to protect and support employers and employees with their mental health so please check them out here.

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

Join the Conversation:

Visit us at https://www.talkinghospitality.com/

“Every Voice Can Shape The Future”, including yours.

Follow us and stay updated with more insights on hospitality’s evolving landscape.

🎧 Tune in to listen to the latest episode from Talking Hospitality and for more touching stories and deep insights into the challenges and triumphs of the hospitality industry.

Part 2 of 3 in a mini series reflecting on Mental Health in hospitality during the height of the Covid-19 pandemic.

Talking Hospitality dives into the changing attitudes towards mental health within the hospitality industry, highlighting the urgent need for a cultural shift.

With guests Susan Grandfield, a mindset coach, and Dan Grandfield, a hospitality consultant, the discussion emphasizes the importance of creating a supportive work environment where employees feel comfortable discussing their mental health challenges.

The conversation reflects on how the pandemic has accelerated the conversation around mental health, urging employers to prioritize the well-being of their staff.

Both Susan and Dan stress the significance of open communication and the need for organisations to foster a culture that allows employees to feel secure in expressing their struggles. As the episode unfolds, listeners are encouraged to consider the broader implications of mental health in hospitality and the responsibility leaders have to improve the workplace landscape.

The second in a three part mini-series focusing on the growing phenomenon of mental health illness within the hospitality sector.

This episode looks at some of the issues faced by employers and some potential advice and tips on how to tackle mental health in the workplace.

With special guest speakers mindset coach Susan Grandfield and Daniel Grandfield , Hospitality expert of 25 years.

Takeaways:

• The podcast discusses the changing attitudes towards mental health in the hospitality industry, highlighting the need for open conversations.
• COVID-19 has accelerated the focus on mental health, revealing issues that were previously overlooked.
• Employers are now being held accountable for the well-being of their staff, emphasizing the importance of supportive environments.
• The culture of calling in sick due to mental health issues must change for better employee support.
• It's crucial for hospitality organizations to provide clear communication to help staff feel more at ease during transitions.
• Managers should engage with staff about their mental health and utilize available resources to provide support.

Mental Health can be a difficult topic.

If you are struggling, or know someone who is, please contact the following immediately:

Hospitality Action https://www.hospitalityaction.org.uk/get-help/

T: 0808 802 0282 (24 hours a day, 7 days a week)

Samaritans https://www.samaritans.org/

T: 116 123

We also have a number of blogs you can access to find out more on what to do if you, or a colleague or friend, is suffering. Visit here.

We also have a number of different podcast episodes tackling the subject, so please check them out here.

We also have a number of courses designed to protect and support employers and employees with their mental health so please check them out here.

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

Join the Conversation:

Visit us at https://www.talkinghospitality.com/

“Every Voice Can Shape The Future”, including yours.

Follow us and stay updated with more insights on hospitality’s evolving landscape.

🎧 Tune in to listen to the latest episode from Talking Hospitality and for more touching stories and deep insights into the challenges and triumphs of the hospitality industry.

Part 1 of 3 in a mini series reflecting on Mental Health in hospitality during the height of the Covid-19 pandemic.

Mental health in hospitality is a critical concern as workers face unprecedented challenges due to the pandemic, with many businesses still struggling to reopen.

As a significant portion of hospitality jobs are at risk, the emotional and psychological toll on employees is substantial.

Sarah Kettel and Timothy R Andrews invite mindset coach Susan Grandfield and hospitality consultant Dan Grandfield to discuss these pressing issues, including the impact of lockdowns and the uncertainty surrounding job security.

The conversation emphasises the importance of social networks in the hospitality industry and how the sudden halt in operations has left many feeling a void in their identity and purpose.

About The Episode:

The discussion navigates the challenging terrain of mental health issues faced by hospitality workers, especially in the context of the ongoing global pandemic.

With a significant portion of hospitality businesses in the UK still not fully operational, the episode brings to light the emotional and psychological struggles that employees are experiencing.

The guests, Susan and Dan Grandfield, provide valuable insights into how the hospitality industry's unique nature, where work often blends with social life, has compounded feelings of isolation during lockdowns.

The episode underscores the importance of community and connection in the workplace, which have been severely impacted by the pandemic, leading to increased anxiety and a sense of void for many workers.

Furthermore, the podcast emphasises the need for proactive mental health support within the industry.

Susan and Dan advocate for a culture that prioritizes mental health awareness at all levels of a hospitality business. They highlight the necessity for managers and supervisors to recognize the signs of distress among their teams and to create an environment where employees feel safe to express their concerns.

The discussion serves as a call for the hospitality sector to not only address the immediate challenges posed by the pandemic but to also foster resilience and mental well-being as integral components of the workplace, suggesting that the road to recovery must include a focus on the mental health of employees to ensure a sustainable future for the industry.Listeners will gain insights on the necessity of open dialogue between staff and management to ensure a safe and supportive work environment as businesses transition back to normalcy.

Takeaways:

• The hospitality industry is facing unprecedented challenges, with many businesses yet to fully reopen.
• Mental health issues have surged among hospitality workers due to job uncertainty and isolation.
• Engaging in open dialogues about safety can alleviate anxiety for returning hospitality staff.
• Creating a supportive workplace culture is essential for addressing mental health concerns.
• Understanding that customers share the same concerns can foster a more empathetic service environment.
• Leadership plays a crucial role in encouraging staff to voice their mental health concerns.

Links referenced in this episode:

• hospitalityaction.orguk
• susangranfield.com
• bluecragsconsulting.com

Mental Health can be a difficult topic.

If you are struggling please contact the following immediately:

Hospitality Action https://www.hospitalityaction.org.uk/get-help/

T: 0808 802 0282 (24 hours a day, 7 days a week)

Samaritans https://www.samaritans.org/

T: 116 123

We also have a number of blogs you can access to find out more on what to do if you, or a colleague or friend, is suffering. Visit here.

We also have a number of different podcast episodes tackling the subject, so please check them out here.

We also have a number of courses designed to protect and support employers and employees with their mental health so please check them out here.

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

Join the Conversation:

Visit us at https://www.talkinghospitality.com/

“Every Voice Can Shape The Future”, including yours.

Follow us and stay updated with more insights on hospitality’s evolving landscape.

🎧 Tune in to listen to the latest episode from Talking Hospitality and for more touching stories and deep insights into the challenges and triumphs of the hospitality industry.

In a heartfelt and engaging conversation, Kemi Akinola, CEO of Be Enriched, opens up about the charity's transformative work amid the food crisis exacerbated by the pandemic.

Created in 2013, Be Enriched initially focused on supporting at-risk youth, but the organization swiftly adapted to address the urgent needs of those facing food insecurity and social isolation during COVID-19. Kemi shares her profound sense of responsibility to help those in need, particularly when many people struggled to access food amidst empty supermarket shelves. The charity's rapid response included the distribution of thousands of emergency food parcels, illustrating a remarkable commitment to community support.

The episode delves into the emotional landscape of the pandemic as Kemi recounts the challenges of restricting community meals, which were crucial for fostering connections among vulnerable individuals.

Her ability to pivot the organization and leverage volunteer support showcases the power of community spirit, with humorous anecdotes about unconventional delivery methods, including a horse and cart that brought joy to children during lockdown.

This lighthearted yet poignant narrative highlights Kemi's belief in the importance of maintaining a human connection, even in the most challenging circumstances.

The discussions also touch upon the necessity of food quality and the commitment to providing nutritious options, reinforcing the idea that everyone deserves access to healthy food, regardless of their financial situation.

As the podcast progresses, Kemi encourages listeners, particularly those in the hospitality industry, to remain optimistic and proactive. She emphasizes the value of utilizing one’s skills to contribute to community projects, positioning volunteering as a vital pathway for personal and professional growth during tough times.

Plans for a mobile greengrocer bus further illustrate Be Enriched's innovative approach to expanding access to food. The episode culminates in a powerful message about resilience, adaptability, and the collective responsibility to support one another, leaving listeners inspired to take action in their own communities.

Kemi Akinola's story serves as a testament to the profound impact of compassion and community engagement, reminding us all of the strength found in working together to overcome adversity.

Takeaways:

• Kemi Akinola highlights the importance of community connections, especially during the pandemic's isolation.
• Be Enriched has adapted to the challenges of COVID-19 by providing emergency food deliveries.
• The innovative use of a horse and cart for delivering food created joy during difficult times.
• Kemi emphasizes the moral obligation to support those struggling with food access during crises.
• The collaboration with local councils and volunteers was vital for effective food distribution efforts.
• Finding opportunities in adversity is key for hospitality workers during these challenging times.

Links referenced in this episode:

• www.beenriched.org

Companies mentioned in this episode:

• Be Enriched
• Brixton People's Kitchen
• City Harvest
• Felix Project
• Marriott

The latest conversation between Sarah Kettel and Timothy R Andrews delves into the evolving landscape of the hospitality industry in the wake of significant challenges. The duo highlights the pressing need for businesses to adapt to the new normal, emphasizing local approaches both in sourcing talent and ingredients.

With 31% of pubs and 50% of hospitality businesses still awaiting reopening, the podcast offers critical insights into the future of hospitality, urging establishments to lean into local recruitment strategies influenced by changing socio-economic factors, including Brexit.

The discussion also underscores the importance of knowing where food comes from and the stories behind it, as consumers increasingly prioritize local produce over imports.

About The Episode:

The future of hospitality is at the forefront of this engaging discussion. As they navigate the climate of lockdowns and pandemics, Sarah Kettel and Timothy R Andrews explore how technology and hygiene practices will redefine customer experiences.

They emphasize that technology isn't just a convenience but a necessity, suggesting that restaurants will need to innovate in service delivery, possibly utilizing apps for pre-orders and enhancing customer safety through visible hygiene measures.

The insights shared about the integration of technology, along with creative solutions for outdoor dining, illustrate a forward-thinking approach that could set successful businesses apart in a competitive market.

The episode concludes with a call to action for hospitality businesses to embrace sustainability and innovation while remaining connected to their communities.

By focusing on local, sustainable practices and ensuring customer safety through visible hygiene standards, Kettel and Andrews paint a hopeful picture of resilience in the hospitality sector.

Their discussion serves as a rallying cry for industry professionals to adapt, innovate, and thrive in an ever-changing environment, making it clear that success depends on embracing new norms and fostering local connections.

Takeaways:

• The future of hospitality will heavily focus on local sourcing and community engagement.
• Hygiene visibility will become crucial as customers increasingly seek reassurance about cleanliness.
• Technology will play a significant role in ordering and customer interaction in hospitality.
• Outdoor dining solutions and creative adaptations will be essential for restaurants moving forward.
• Understanding the story behind food and local produce will enhance customer experiences.
• Sustainability and responsible practices will be key factors for successful hospitality businesses.

Links referenced in this episode:

• www.talkinghospitality.com
• iTunes
• SoundCloud
• Google Play
• YouTube

Join the Conversation:

Visit us at https://www.talkinghospitality.com/

For more information on the topics discussed go to our blogs: https://www.talkinghospitality.com/blog/

Or if that's still not enough, get educated with our Hospitality courses at:

https://www.educatinghospitality.co.uk/

Share your thoughts on how hospitality has adapted post-lockdown.

What changes have you seen in your community?

Follow us and stay updated with more insights on hospitality’s evolving landscape.

🎧 Tune in to listen to the latest episode from Talking Hospitality and for more touching stories and deep insights into the challenges and triumphs of the hospitality industry.

Episode Summary:

Timothy R Andrews and Sarah Kettel dive deep into the challenges faced by the hospitality industry during the lockdowns of 2020, highlighting the rapid shift from traditional restaurant operations to innovative food delivery services.

Sarah shares her personal experience of being furloughed while transitioning her restaurant to provide online ordering and meals for home delivery.

The conversation explores the emotional toll of isolation on hospitality professionals, who thrive on human interaction. They also discuss inspiring stories of resilience within the industry, such as the collaboration between restaurants and charities to feed vulnerable communities.

As they reflect on the lessons learned during this period, they emphasise the importance of sustainability and adaptability in the future of hospitality.

About The Episode:

Timothy R Andrews and Sarah Kettel open their inaugural podcast with a warm introduction, setting the tone for an engaging discussion about the current state of the hospitality industry amidst the backdrop of the global pandemic.

The conversation quickly turns personal as Sarah shares her experience of working as a chef and managing a restaurant during these tumultuous times.

As they delve into the challenges faced by the hospitality sector, the duo reflects on the swift transition from bustling kitchens to lockdown-induced closures, emphasising the emotional toll this has taken on hospitality professionals who thrive on human interaction and service.

They discuss the concept of being furloughed, a term that became all too familiar in 2020, and how it has affected the mental health and job security of countless individuals in the industry.

As the dialogue unfolds, Timothy and Sarah explore innovative adaptations within the hospitality sector.

Sarah recounts her journey of transforming her restaurant's operations to an online ordering service within 24 hours, only to realize the necessity of eventually closing due to safety concerns.

The discussion highlights the resilience of hospitality workers, showcasing their ability to pivot and serve their communities even in the face of adversity. They share inspiring stories of how various hospitality professionals have stepped up to feed vulnerable populations, including a heartwarming account of a charity that mobilized to provide meals for the homeless, demonstrating the industry's commitment to community support and sustainability.

The episode encapsulates a profound message about the importance of adaptability and compassion in hospitality, leaving listeners with a sense of hope and camaraderie in navigating these unprecedented challenges.

Takeaways:

• The hospitality industry faced unprecedented challenges during the lockdown, forcing many to adapt quickly.
• Sarah Kettel shared her experience of pivoting her restaurant to an online service in just 24 hours.
• The emotional toll of being furloughed was compared to a grieving process for hospitality workers.
• Creativity and resilience were highlighted as key strengths of hospitality professionals during the pandemic.
• Stories of community engagement illustrated how hospitality workers contributed to feeding vulnerable populations.
• Sustainability became a focal point as the industry found ways to reduce food waste and support local suppliers.

Links and Resources:

• St Mungo’s – Learn more about how they provide essential services to those in need: https://www.mungos.org
• For more episodes and insights, visit the Talking Hospitality Blog: https://www.talkinghospitality.com/blog/
• For courses on Mental Health First Aid and how to implement Mental Health support in your workplace visit: https://www.educatinghospitality.co.uk/mentalhealth

Join the Conversation:

Share your thoughts on how hospitality has adapted post-lockdown. What changes have you seen in your community? Follow us and stay updated with more insights on hospitality’s evolving landscape.

🎧 Tune in to listen to the full episode for more touching stories and deep insights into the challenges and triumphs of the hospitality industry.