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In this episode, Steve Sherwood shares insights on pool maintenance, commercial vs residential pools, insurance tips, and new hobbies like sailing. Perfect for pool professionals looking to optimize their business and safety practices.
keywords
pool maintenance, commercial pools, residential pools, insurance, sailing, pool chemicals, pool equipment, client management, pool industry tips
key topics
Sound Bites
Chapters
00:00
Introduction and Overview of Insurance Obligations
15:14
Understanding Claims and Notifications
17:08
Injury Claims: When to File
18:34
Property Damage Claims: Weighing Your Options
22:48
Special Considerations for Service Companies
24:51
Liability and Insurance Interactions
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AI, Automation, and the Future of the Pool Industry
With Special Guest Fred Ross
What happens when a pool industry veteran with roots in Silicon Valley, data centers, transportation logistics, and large-scale commercial pool operations sits down to talk about artificial intelligence?
You get one of the most eye-opening conversations we’ve ever had on Myth Busting Wednesdays.
This week, host Natalie Hood sits down with Fred Ross — former tech executive, entrepreneur, commercial pool operator, and industry innovator — to discuss the rapidly approaching collision between AI technology and the swimming pool industry.
Fred shares his incredible journey from the transportation world into Silicon Valley tech, eventually building one of the largest independent commercial pool operations on the West Coast with 50 employees and over $5 million in annual revenue. Along the way, he witnessed firsthand the industry’s resistance to technology, standardized processes, and scalable training systems.
Together, Natalie and Fred tackle some uncomfortable but necessary questions:
The conversation dives deep into the realities of AI agents, automated recruiting, intelligent training systems, robotic cleaners, smart equipment, and the growing divide between companies willing to evolve and those still operating like it’s 1960.
Fred explains why the real bottleneck in the pool industry isn’t chemistry — it’s business operations, hiring, training, communication, and scalability. He also breaks down how AI can dramatically reduce administrative burdens while helping companies improve customer communication, employee training, and operational consistency.
Meanwhile, Natalie brings the conversation back to the human side:
This episode balances excitement, concern, humor, and realism as the two discuss where the industry may be heading over the next decade.
Whether you’re excited about AI…
terrified of it…
or somewhere in between…
this conversation will absolutely make you think.
Because the future of the pool industry may not belong to the company with the biggest route anymore…
It may belong to the company that learns fastest.
🎧 Listen now on Spotify, Apple Podcasts, YouTube, and everywhere podcasts are streamed.
#SwimmingPool #PoolIndustry #ArtificialIntelligence #PoolService #AI #CommercialPools #PoolPros #MythBustingWednesdays
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This week on 🎙️ Andrea Unfiltered, Andrea delivers exactly what listeners have come to expect: chaotic honesty, pool industry reality checks, accidental nightmare fuel, and a reminder that working around water can get weird fast.
Andrea opens the episode discussing an adults-only waterpark in Texas featuring swim-up bars, lazy rivers, floating food delivery, DJs, and giant hot tubs — and explains in vivid detail why she absolutely wants no part of it. Between the thought of people never leaving the water and “lazy river snack service,” Andrea spirals into one of the funniest disgust-rants in recent memory.
The mood then shifts as Andrea discusses two tragic pool-related incidents that highlight the importance of water safety awareness and drowning prevention. One story involves a young girl in Brazil who died after becoming trapped by a pool suction system, leading Andrea into a serious discussion about hair entrapment hazards, drain safety, and the importance of teaching children to stay away from suction outlets and grates.
She also covers a bizarre and heartbreaking Florida incident where a vehicle crashed through pool fencing and struck a woman sunbathing beside a swimming pool, emphasizing how unpredictable and dangerous pool environments can become.
The main topic of the episode was inspired by a Facebook post Andrea made about a green Airbnb pool that triggered a flood of angry internet comments. Andrea explains what actually caused the pool to turn green — rain dilution, excessive fresh water additions, heat, heavy bather load, leaking water loss, pets, and inconsistent occupancy — while dismantling the myth that algae problems happen for only one reason.
From there, the episode becomes a full deep dive into how weather affects swimming pool chemistry, including:
Andrea also spends significant time discussing heat exhaustion and heat stroke prevention for pool professionals working outdoors in extreme temperatures. She shares warning signs technicians should watch for, explains the seriousness of heat-related illness, and offers practical cooling and hydration advice for service techs grinding through summer routes.
Things take a hilariously horrifying turn when Andrea explains just how much fecal matter the average swimmer introduces into a pool. Using rice grains as a visual comparison, she breaks down “poop math” for hotel pools, pool parties, and crowded commercial facilities in a way listeners will never un-hear. If you’ve ever wanted to rethink your next hotel hot tub experience, this episode delivers.
Andrea closes the show discussing animals around pools, raccoon contamination, Baylisascaris roundworm concerns, chlorine response protocols, and why showering before entering a pool matters far more than most people realize.
Equal parts educational, horrifying, hilarious, and brutally honest, this episode perfectly captures why Andrea Unfiltered continues to resonate with pool professionals everywhere.
⚠️ Listener warning: You may never look at rice, hotel pools, or lazy rivers the same way again.
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This week on the 🇦🇺🇳🇿 edition of the Talking Pools Podcast, Lee, Shane, and Nick welcome longtime industry veteran and chemistry expert John Harding of Lo-Chlor Chemicals for a fascinating deep dive into the rapidly expanding world of wellness products in the pool and spa industry.
John shares his incredible journey from aircraft engineer in England to becoming Technical Director at Lo-Chlor, one of Australia’s longest-standing specialty pool chemical manufacturers. Listeners get the backstory behind how Lo-Chlor was founded in 1979 after a hospital hydrotherapy pool kept turning green—and how a pharmacist’s chemistry experiments ultimately helped create one of the industry's most recognizable specialty chemical brands.
The conversation then shifts into one of the hottest trends in the industry right now: wellness spaces featuring hot tubs, saunas, cold plunges, and recovery systems. The team discusses how modern homeowners are increasingly transforming their backyards into personal wellness retreats rather than simply installing swimming pools.
John introduces Lo-Chlor’s new wellness-focused product lineup, including:
One of the standout discussions centers around robotic pool cleaners and the often-overlooked issue of oils and body fats clogging robotic filter cartridges. John explains why simply hosing filters off is not enough and why degreasing and proper maintenance dramatically improves robotic cleaner performance and longevity.
The episode also explores mineral water enhancement systems like Therapy 3 and the Iluka spa range, discussing how magnesium and potassium blends can improve water feel without significantly impacting hardness readings or chlorine systems.
Perhaps the most thought-provoking segment comes near the end of the episode, when the hosts tackle the emerging challenges surrounding cold plunge pools and float tanks. With very little regulation currently in place, the discussion dives into:
Lee and John discuss how the industry may be evolving faster than regulations can keep up, especially as wellness products become more mainstream across Australia, New Zealand, and internationally. The episode closes with an important reminder that education, chemistry knowledge, and adapting to new technologies remain critical as the pool and spa industry continues evolving.
If you're a pool professional looking to stay ahead of emerging trends in spas, saunas, cold plunges, mineral systems, and wellness water care, this is an episode you do not want to miss.
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On this episode of the Talking Pools Podcast, Rudy dives headfirst into one of the most controversial chemistry and regulatory topics currently shaking the pool industry: sodium bromide, EPA labeling law, and the reality of enforcement under FIFRA regulations.
This episode is not speculation, fearmongering, or internet rumor. It is a detailed breakdown of what the EPA label changes actually mean, how pesticide law works in the real world, the difference between civil and criminal enforcement, and why documentation—not chemistry testing—is often what creates liability exposure for pool professionals.
But the conversation doesn’t stop there. Rudy takes listeners deep into the science of algae remediation, cyanobacteria biofilms, ammonium sulfate systems, polyquat chemistry, copper ionization, oxidizer sequencing, and why “black algae” was never one singular organism to begin with.
From mustard algae treatments and chloramine chemistry to Nostoc, Oscillatoria, Lingbya, EPS biofilm structures, cyanotoxins, circulation dead spots, and why most pool pros have unknowingly been fighting infrastructure rather than algae itself, this episode tears apart decades of pool industry myths and marketing shortcuts.
The show also includes major industry news updates involving Leslie’s stock movement, Swimpley rental regulation battles in Minnesota, Department of Energy pool pump compliance relief secured by the Pool & Hot Tub Alliance, Mentor of the Year sponsorship announcements, and giveaway winners from the Talking Pools community.
Show Notes
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On this episode of the Talking Pools Podcast, Steve dives into the realities of commercial pool liability, leak detection, client communication, and the hidden responsibilities that separate true professionals from “just the pool guy.”
The episode opens with Steve discussing the frustration surrounding the 2026 FIFA World Cup ticket prices before shifting into another edition of the Insurance Interlude with Pat Grignon of the California Pool Association. Together, they unpack a real-world commercial pool situation involving missing handrails, code violations, liability exposure, and the importance of documenting hazards before they become lawsuits.
Steve also delivers a detailed masterclass on swimming pool leak detection—from the bucket test and common skimmer throat leaks to light conduit failures, dye testing, and why every pool company should build relationships with specialized leak detection professionals.
The conversation expands into business growth, professionalism, continuing education through CPO certification, building vendor partnerships, and the importance of commanding confidence when speaking with clients. Whether you’re a new pool tech or a seasoned operator, this episode is packed with field-tested advice, operational insight, and hard-earned lessons from the trenches of the pool industry.
Show Notes
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Pool Inspections, Liability, Codes & the Dangerous Assumptions That Cost Thousands. Part 2 of this 2 part episode.
With Host Natalie Hood of The Grit Game and Special Guest Dennis Boyd of Watershape University
In the conclusion of this powerful two-part episode of Myth Busting Wednesdays, Natalie Hood sits down with Dennis Boyd for a brutally honest conversation about the realities of swimming pool inspections, code compliance, safety standards, liability, and the myths that continue to plague the pool industry.
This episode digs deep into one of the biggest misconceptions in the swimming pool industry: just because a pool is open, built, or passed inspection once does not mean it is safe, compliant, or properly constructed today. Dennis explains how pool inspectors must constantly continue learning, especially in areas like electrical safety, bonding, lighting systems, hydraulics, structural integrity, and evolving code requirements.
Natalie and Dennis break down the dangerous assumption that “if the contractor built it, it must be compliant,” sharing real-world examples of improperly built pools, exposed rebar hidden beneath unfinished shotcrete, disconnected bonding systems, improperly grounded electrical components, and construction shortcuts that could have led to catastrophic failures or lawsuits.
The conversation also explores the confusion surrounding municipal inspections and building codes. Dennis explains how different jurisdictions may adopt completely different combinations of the International Building Code (IBC), International Swimming Pool & Spa Code (ISPSC), and local amendments, creating inconsistencies throughout the country. The result? Pools can sometimes receive occupancy approval while still containing serious safety hazards.
Natalie and Dennis also tackle:
Dennis also shares how Watershape University training has helped professionals better understand slides, diving envelopes, gate safety, coefficient of friction standards, and the hidden hazards that most homeowners — and many contractors — completely overlook.
Natalie closes the episode with a powerful reminder:
Pools don’t fail because of bad luck. They fail because of bad assumptions.This is an episode every pool builder, service professional, inspector, real estate agent, and pool owner needs to hear.
Topics Covered
Listen & Follow
🎧 Talking Pools Podcast
#SwimmingPool #PoolInspection #PoolService #PoolBuilder #WatershapeUniversity #TalkingPoolsPodcast #PoolSafety #PoolIndustry
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On this episode of the Talking Pools Podcast, Andrea takes a deep dive into one of the most important — and often overlooked — topics in the swimming pool industry: safety.
With summer approaching and pool usage increasing across the country, Andrea discusses the real-world responsibility pool professionals carry when it comes to preventing drownings, suction entrapment incidents, and avoidable tragedies. The episode opens with two heartbreaking Florida drowning stories involving young children — one at a pool party and another at an Airbnb rental property — sparking a broader conversation about accountability, supervision, and the role safety barriers play in aquatic environments.
Andrea breaks down the five types of suction entrapment hazards including:
She explains how these incidents occur, why they remain a serious risk even in modern pools, and why educating homeowners and clients about suction safety is critical. The discussion also explores how damaged or missing drain covers, improper flow rates, aging plastics, and poor maintenance practices can create dangerous conditions.
The episode includes a detailed explanation of the Virginia Graeme Baker Pool & Spa Safety Act (VGBA), including:
Andrea also shares the tragic stories behind the legislation, including the deaths of Virginia Graeme Baker and Abigail Taylor, and how those incidents changed federal pool safety standards forever.
Other topics include:
Andrea also provides listeners with an extensive list of water safety organizations and educational resources including:
This episode serves as both a refresher and a reminder that pool safety is not a checklist — it’s a culture. Whether you service residential pools, commercial facilities, vacation rentals, or aquatic centers, this conversation reinforces why education, awareness, and proactive prevention matter.
Follow the Talking Pools Podcast on all major streaming platforms and join the conversation on social media.
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Thank you so much for listening! You can find us on social media:
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Ask a question here
On this episode of the Talking Pools Podcast, Lee Salisbury, Shane from Auckland, and Nick from Brisbane dive headfirst into one of the biggest challenges facing pool professionals everywhere: time management.
From subscription fatigue to overloaded schedules, the crew discusses how pool service companies can streamline operations, eliminate wasted effort, and create smarter workflows without adding more stress—or more monthly software fees.
Nick shares how he has transformed Buffer Zone into a centralized operational hub for his business, using it for everything from technician scheduling and supplier management to equipment manuals, staff notes, training resources, and client communication. The conversation explores how keeping everything inside one ecosystem reduces missed jobs, forgotten tasks, duplicated subscriptions, and operational chaos.
The episode also explores creative “workarounds” within software systems—showing listeners how to use scheduling tools for personal appointments, admin blocks, vehicle servicing reminders, supplier pickups, and inventory management. Shane discusses his previous use of the Timely calendar system and how similar functionality can be recreated directly inside Buffer Zone to simplify operations and reduce reliance on external apps.
Lee takes the conversation further into productivity systems, sharing how tools like Google Workspace, Google Calendar, Google Tasks, Google Forms, Google Drive, and automation integrations can dramatically improve efficiency for pool service companies. The discussion highlights real-world examples of live technician reporting, automated spreadsheets, winter repair prospecting, quote generation, inventory forecasting, and field-to-office communication systems that save hours every week.
The team also discusses password management, shared staff access, cloud-based documentation, technician accountability, and how centralizing information can protect businesses when employees leave or systems fail.
Most importantly, this episode focuses on the philosophy of continuous improvement—making small operational changes that create massive long-term gains. Whether you’re a solo operator or managing multiple technicians, the crew emphasizes that investing time into better systems today can save enormous amounts of time, stress, and money tomorrow.
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This episode features Scott Hamilton, CEO of United Chemical, discussing the EPA's recent restrictions on sodium bromide, its implications for pool professionals, and the science behind bromate formation and safety. Gain insights into regulatory processes, chemical safety, and effective pool management strategies.
keywords
sodium bromide, EPA regulations, bromate, pool chemistry, pool safety, algae control, chemical risk assessment, United Chemical, Yellow Treat, bromine pools
key topics
guest name
Scott Hamilton
Sound Bites
Chapters
00:00
Introduction to the EPA's Controversy on Sodium Bromide
03:52
The History and Impact of Bromate Regulations
06:53
Understanding Bromate Formation in Pools
09:30
The Chemistry of Bromine and Chlorine in Pools
12:18
The Misconceptions of Bromine Pools
15:16
Toxicology of Bromate and Cancer Risks
18:12
Bromate in Food Products and Regulatory Delays
22:25
Understanding EPA's Role and Challenges
25:10
The Impact of Lobbying on Chemical Regulations
29:45
Efficacy of Sodium Bromide in Algae Control
30:50
Trends in Mustard Algae Growth
34:22
Research Findings on Bromate Formation
42:48
Engaging with Regulatory Bodies
45:40
Legacy and Safety of Sodium Bromide
Resources
Support the show
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From the publisher's feed
If you’ve ever stared at a test kit like it personally insulted your family… welcome home.
Talking Pools Podcast is the pool industry’s “pull up a chair” show—part shop…
Here’s the hook: it’s not theory-first. It’s experience-first—a roster of seasoned pros (with 250+ years of combined “been there, fixed that” wisdom) turning complicated problems into practical moves you can use the same day. And it’s not one voice, one vibe, one corner of the industry: it’s a network of shows designed to reflect how diverse this work really is—different regions, different specialties, different personalities.
Also worth saying out loud: women aren’t “special guests” here—they’re on the mic as hosts, from the beginning, with an intentionally balanced roster. That matters, because the best ideas in this industry don’t come from one lane—they come from the whole road.
If you want a podcast that can make you laugh and make you better at what you do—without pretending the job is easier than it is—Talking Pools is the one you queue up before the first stop, and keep on when the day starts getting weird.

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