In this episode, Lauren and Lindsay discuss a TikTok video that went viral, where a client shares her frustrations with a photographer. They explore the different perspectives of both the client and the photographer, highlighting the importance of communication and setting expectations. They also discuss the challenges photographers face in managing their workload and turnaround times. The conversation emphasizes the need for grace and understanding from both clients and photographers. The conversation revolves around the importance of communication and setting clear expectations between photographers and clients. The hosts discuss the need for photographers to deliver on time and not make false promises on social media. They also emphasize the importance of clients communicating their preferences and concerns before the session. The conversation touches on the topic of posting photos on social media and the rights of photographers to use their work. Overall, the key takeaway is the need for open and honest communication to avoid misunderstandings and ensure a positive client experience.

Links

⁠⁠Email List⁠⁠ - ⁠⁠Instagram⁠⁠ - ⁠⁠TikTok⁠⁠ - ⁠⁠Facebook

Takeaways

Communication and setting expectations are crucial in client-photographer relationships.

Photographers should educate their clients about their workflow and turnaround times.

Clients should give photographers grace and understand the challenges they face in managing their workload.

Posting on social media about upcoming galleries should align with the actual delivery timeline.

Both clients and photographers should approach issues with professionalism and open communication. Clear communication and setting expectations are crucial in the photographer-client relationship.

Photographers should deliver on time and avoid making false promises on social media.

Clients should communicate their preferences and concerns before the session.

Posting photos on social media should be discussed and agreed upon in advance.

Both photographers and clients should respect each other's rights and boundaries.

Open and honest communication is key to avoiding misunderstandings and ensuring a positive client experience.

Chapters

00:00 Introduction and Background

02:25 The Horror Story TikTok

08:19 Communication and Expectations

13:01 Managing Workload and Turnaround Times

21:29 The Impact of Social Media

24:19 Approaching Issues with Professionalism

26:30 Delivering on Time and Avoiding False Promises

30:05 Respecting Each Other's Rights and Boundaries

33:36 The Key to a Positive Client Experience: Open and Honest Communication

photography, client experience, communication, expectations, turnaround time, social media, communication, expectations, photographers, clients, social media, posting photos, rights, contracts