When you stop doing the little things that built your business — the follow-ups, the calls, the care — you start losing trust.

In this raw conversation, Tim and Derek break down why coasting kills both relationships and client retention. They talk about why every service visit is an audition for the next one, and why “dating your customers” is the secret to long-term success.

If your repeat clients are fading and referrals are drying up, this episode will show you why.

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