Telecom Reseller / Technology Reseller News

ClearlyIP Sponsors the 48th HMRSS Event in Myrtle Beach, Podcast, ClearlyIP has special products for hospitality, ComXchange

“ComXchange has been specifically tailored designed for hospitality,” says Bre Fernie, Chief Marketing Officer of ClearlyIP. “ComXchange is optimized for hotels and lodging organizations. It's a full featured offering telecom platform that can be offered in a hybrid, a hosted and on-premise platform. And of course, we have all the other pieces that a hospitality organization would require like this sip trunking for line connectivity and end points for guest room phone devices and front desk.”  

ClearlyIP will be sponsoring this year’s HMRSS show is the Hotel, Motel, and Restaurant Supply Show, in Myrtle Beach, South Carolina, January 23-24.

In this podcast, Bre discusses how ClearlyIP’s ComXchange offers hospitality operators a bespoke package, built for the rigors of today’s hotel properties. “It offers a very robust solution that's competitively priced and really has all the features that a hospitality organization is going to need including various major PMS integration support. We also have guest information and wake -up apps available right from our phones.” Preston McNair, Chief Revenue Officer will be there alongside Lynn Blair, a ClearlyIP specialist in the hospitality sector.

Visit www.clearlyip.com

News on ClearlyIP

IFT offers smartsourcing, Podcast, smartsourcing is now a partner opportunity

We don’t pretend to be the lowest cost provider, says Tod Chisholm, President of Integrated Financial Technologies (IFT). “Customer expectations have, frankly, risen. You expect to have better service. You expect them (the agent) to communicate properly with you.  You expect to understand your products. You expect them to understand your services.” That expectation has come to business process outsourcing (BPO).

“Smartsourcing was born out of that.”

In this podcast we learn that smartsourcing is now a partner opportunity. Tod walks us through how MSPs can not only resell these services but offer them on a white label basis. “Almost all of our services are white labeled today.”  Using AI, IFT back up every single transaction with a 100% quality assurance posture.

IFT Solutions was established in 2016 by a group of experienced auto lenders with experience managing over $10 billion of capital. The goal was simple: leverage their experience to help others avoid various mistakes made through trial and error, experience counts! Six years later IFT Solutions is the fastest growing business process outsourcing company in Canada with customers in a variety of industries in Canada and USA.

Visit https://www.iftsolutions.com/

“Technology is there to assist a human, not to replace a human,” says Kartik Khambahati, Co-Founder & Chief Business Development Officer at HoduSoft. Rejecting the theory that AI is a technology destined to replace people, Kartik argues that AI can create curated customer journeys, where the contact center agent is empowered to know critical details about a customer, to the level of being able to offer tailored care and customized services. “AI is there to help us.”

In this podcast we learn that HoduSoft is using AI to help contact centers line up information, people, and resources, in a powerful way, so that customers can have issues resolved quickly, feel that they are understood and notice that their vendor understands their needs and challenges. We learn that this higher level of customer care can also mitigate issues that typically occur. A customer might be more understanding of late service call, for example, if they already feel cared for, understood and confidant that the vendor is aware of the issue. Contact centers that operate in larger organizations, with distributed divisions, can offer a more unified response, as the AI technology can coordinate a coherent replay and solution.

Visit www.hodusoft.com

“We looked out over the market, and we landed on CyberData,” says Spencer Lee, President of Telin. “They are TAA compliant which means its built in the United States… which enables sales in education.” Spencer tells us that CyberData offers design services at no cost, “… they help you get from A to Z,” adds Spencer. In this podcast, Dan Marchetto, CyberData joins Spencer as we explore this distributorship and opportunity for Telin’s ecosystem of partner companies. “We really hand curate the manufacturers that make sense to come into our portfolio.”

Dan discusses how CyberData is matching contemporary campus security and safety issues with products that offer significant savings, manufactured in the United States, with robust features and compliances. To further make this sector attractive to the dealer community, CyberData products are easy to install, and support is live, real time, and delivered from their headquarters in California. “We are here for them,” says Dan, who adds that the company’s motto is: delight the customer, a standard reviewed every week.

CyberData will be at the Telin ONE. Conference on April 18 in Las Vegas, presented as the Ultimate Two-Day Training for 3CX Partners.  http://tinyurl.com/4wf3zd73

CyberData’s SIP-enabled IP Paging devices provide a cost-effective way to implement IP based paging and event notification. Whether the scenario is a nursing care facility, a small office, or a medium to large sized manufacturing operation, with multiple locations requiring mass notification, utilizing CyberData’s IP paging technology as part of your overall solution will deliver sophisticated and innovative results in a cost-effective manner. https://www.cyberdata.net/

Telin:As a preferred provider of 3CX SIP trunks, 3CX hosting, and SNOM/VTECH solutions—backed by a team of experts with an extensive background in security, redundancy, and compliance—Telin helps partners consolidate all the telecom infrastructure components they need to service and support their clients. With an unrivaled partner success program, Telin has spent the better part of three decades amassing a reputation for delivering the same white-glove service our VARs, MSPs, and 3CX partners offer their enterprise and small business customers—but at the wholesale level. https://telin.com/

Single application networks will lead the way for resellers to utilize the Federated Wireless private network implementations. These will include private networks that are tightly integrated with an application supporting cameras, sensors, or other I/O devices.

Iyad Tarazi

Federated Wireless CEO Iyad Tarazi goes on the tell Don Witt of the Channel Daily News, a TR publication, about how many of these will be in remote areas and control push-2-talk devices, walkie talkies, emergency communications, laptops, and iPads. The model will continue with mix and match devices and applications to address the needs of each unique private network.

Listen to Iyad as he provides some great information about the edge and their solutions.

No secrets, they're an open book.

Their path to success is crystal clear.  They believe that transparency is the key to creating a collaborative environment where everyone can do their best work.

They believe success should be shared.

Relationships mean everything to them. They pride themselves on always doing the right thing for their customers and colleagues, because they can only succeed together.

Speed is in everything they do.

They do things with speed because that’s what innovation calls for. It keeps them ahead of the game and helps them grow. Even when mistakes are made, they learn from them and move on fast.

“We can jail break that legacy data,” says Simon Peters, Managing Director UK and EMEA at CallCabinet. Most organizations have years of recording data locked up in either an on-premise recording platform or locked into a particular proprietary system. They are sitting on a goldmine of previously untapped data and business intelligence. In this podcast, Simon discusses how CallCabinet helps their clients unlock that data, and to make sense of what they have. “The virtue of moving your data into the cloud gives you so many more possibilities.” With cloud, the silo is gone and the value of your stored data, is realized.

“We understand that each organization is unique,” says Simon. We learn that not only is trapped data unlocked, by that CallCabinet makes sense of it with dashboards, tools and other resources that make the unlocked data truly accessible.

We also learn how CallCabinet utilizes AI to “truly jail break” previously locked up data. Liberated information can be used in a number of ways, including for use by a company’s CRM. CallCabinet does all this with never losing site of keeping the data secure.

Visit www.callcabinet.com.

Federated Wireless takes full advantage of the 4G & 5G where enterprises, government, cities, or municipalities can control their own private network.

Iyad Tarazi

Using the shared spectrum 3.5 band, referred to as Citizen’s Broadband, Federated Wireless CEO Iyad Tarazi explains to Don Witt of The Channel Daily News, a TR publication, that private networks allow those that implement them to set up the network the way they want it. They can control costs while getting access to the entire ecosystem.

Iyad goes on to explain that they have been able to achieve their most growth through the Department of Defense, Marine Corps, and the Airforce. Other areas of growth are the higher education, Local/state deployments, and lastly Logistics/manufacturing.

Listen in as Iyad provides a lot of information and makes it easy to understand.

Federated Wireless is about providing innovation and services that connect people, businesses, and industries to the future. They are the market leaders in shared spectrum, making deploying and managing new 5G private wireless networks simple, affordable, and accessible.

They envision a massive opportunity with this new technology. From private networks like stadiums or casinos to large mobile and cable networks, shared spectrum is forecast to be a billion-dollar market in five years, and they are one of only a handful of companies with a solution for managing access to the spectrum.

For more information, go to: https://www.federatedwireless.com

A like-for-like ECCR replacement solution, minimizing end-user impact, recommended by Cisco, field proven, minimizes migration impacts

“We want to have a like-for-like replacement solution and we also want to help the solution providers to solve this problem,” says Colin Gill, Head of Product and Solutions at Akixi. The Akixi approach, according to Colin, offers a replacement solution that’s easy for end users to adopt, and offers a smooth migration for the service providers. “It’s very important we solve the problem of end of life for ECCR holistically,” adds Colin, which includes minimizing non-budgeted cost impacts, avoiding disruptions, and offering a familiarity to the ed users. In this podcast, Colin is joined by Alexandre Nataf, Leader of Systems Engineering at Cisco, as we walk through the details.

Akixi offers like-for-like Cisco ECCR replacement that's available now

“We want to make sure that our partners take all the benefits and the values of this transition by simplifying the current way they are operating and maintaining the CCR (Call Center Reporting),” says Alex. “Akixi is the perfect is the perfect solution partner who can help our service providers to make this transition as part of this journey.” Alex adds, “We do recommend Akixi.” We hear how Cisco views Akixi's approach as making the transition as being a suggested path. Cisco will be working with Akixi at a number of upcoming events to share this information with the community.

Akixi’s solution has already been successfully deployed. Demos are available from Akixi, and Cisco partners can learn more through the Akixi website.

Visit https://www.akixi.com/call-center-reporting-replacement-for-eccr/

More News on Akixi

Akixi offers like-for-like Cisco ECCR replacement solution

SmarTrak Network Lifecycle Strategy: Network Lifecycle Management, with AI lighting the path

“We built a technology to help make sense of it,” says Jeff Durso of SmarTrak. Cisco Partners get a report on the subscriptions they have sold to clients, that are coming up for renewal. The long spreadsheets presented SmarTrak clients with the familiar problem of getting information that is hard to digest, and still harder to act on. In this four-part podcast series, we will be exploring how SmarTrak not only offers client a clear path to navigate through she renewal process, but use the available information to grow sales, deepen client loyalty and prevent “poaching.”

Network Lifecycle Strategy: Network Life cycle management

Durso discusses how his company is taking a fresh look at how AI can be used, not only to provide a heads up on what recurring income contracts need to be renewed, but to be able to have a set of recommendations, ideas and insights, that turn the renewal process into an opportunity to update the client with solutions that are just right for his changing needs, to find efficiencies and update the way services are delivered. Partners can choose strategic vs tactical.

The bigger picture, that we hear about in this podcast, is how SmarTrak is using AI to offer their clients a strategic path or set of scenarios, that not only guide the partner through the renewal process but create a longer-term path to helping the client move to a set of best fitting, up to date, services.

Visit www.smartrak.io

Even after decades of the advance of VoIP and cloud communications technology, the number of sites across North America that have, still running, still in daily use, may be too many to count. Hospitals, convention centers, floor after floor of office buildings, the number of legacy sites in any city is staggering. In this podcast we learn more about E-MetroTel’s approach to the opportunity to gently migrate these many places. E-MetroTel’s DNA is routed in the telecom world, so their approach to migration respects organizations that may not want to retrain employees or to go to the cost of phone replacement. As we learn in this podcast, a cornerstone of E-MetroTel’s approach is to allow customers to keep their phones, even as the system supporting those phones is upgraded.

We learn that smooth and cost saving transitions is a big part of the E-MetroTel vision. E-MetroTel’s hybrid products and multiple OEM friendly SIP-Trunking, might be a strong solution for partners looking for a company to team up with that understands legacy and offers a very competitive migration path.

In this podcast E-MetroTel’s Patricia Wolfenbarger takes us on a tour of her company’s product line up and how they are creating partner opportunity in key markets. Hospitality, government, long term care facilities, school districts are major focusses. SIP-Trunking is a major service offering. E-MetroTel’s SIP-Trunking services is multi-vendor compatible, can work with many OEMs. “We now offer SMS on our E-MetroTel SIP-Trunks, as well as text to omnichannel, competitive international rates, high reliability and failover,” says Patricia.

Visit www.emetrotel.com